Bluegreen The Lodge Alley Inn — Hotel in Charleston

We are BG owners but have not visited this location in 6 years. We are traveling with our littles so I made sure I did not reserve a room with the spiral staircase. The staircase was a nightmare last time! There is no gym, pool, nor washing machine and dryer in each unit like other BG properties we have visited. It's walking distance to a lot of restaurants, shopping, and tours. We didn't use our car most of the stay. The valet is $20 a day for owners. It is NOT a kid friendly hotel, so be aware that the nearby eating areas are pricey, or are bars. Our room was on the 3rd floor, so we had to be careful that our children did not get too close to the rails inside the building. They are wide enough that a small child could fall through. The closest fun activity for children, is a park a couple of blocks away. Our room was old and dated, with absolutely no ventilation. There were no ceiling fans for air flow. We couldn't open the windows, they had no screens. Our entire stay, we could smell burnt food in our room from someone cooking. The floors are hardwood and carpet. There was paint splatter on the floors where it appeared someone touched up the baseboards. The floors creaked evey step we took. The furniture was, beds were HARD! The water pressure was very low, and the toliet flushed slowly. The appliances are outdated, and the kitchen counters were stained. The rooms had 24" smart tv's but channel line up was lacking. The remotes didn't match the tv so it was difficult to select a particular channel. Every morning at 6am, were awakened by someone rolling a loud cart outside our windows. In our owner update, they claimed to have been renovating the rooms. BG said the same thing 6 years ago. I can't tell they have done anything at this hotel with the maintenance fees they have collected from us over a 10 year period. We never saw or heard from our concierge Carl. The owner update was supposed to be 60 minutes, but took over 2 hours. We wasted almost 20 minutes waiting for someone to see us when we arrived. The staff are friendly. We only had one bad encounter with a service desk rep. She was rude and snapping at everyone. A couple asked her if a pizza restaurant was across the street. Even though it is visible as soon as you step outside, she snapped, "I don't know anything about a pizza restaurant!" When the couple walked away, WE told them about the place since we had eaten there the night before. Probably won't stay at this hotel again, and definitely won't be doing another owner update...

The worst experience I have ever had. We arrived to the hotel on Wednesday 9/28 and the room was great (loft unit). Thursday I was in a wedding, as I was standing in the wedding the hotel told my boyfriend, who was not attending the wedding, that they were evacuating due to the hurricane threat. So, he packed up all of our luggage on his own, had to pay $600 for one night at another hotel and moved it there by himself. Mind you, we had prepared for the storm by purchasing food and drinks to keep in our room. Friday, the hurricane ended up missing Charleston and moving further north - there was wind (50-70mph) and some rain, but no flooding or power loss. Friday we stayed in an air bnb with a friend as the hotel remained closed. Saturday, after the storm.. and when it returned to sunny and 75 out, the hotel was still closed. Fortunately, we knew the back door was left unlocked at the hotel and went in to see if we could get back into our room to get the food, drinks, and the umbrella that was left. As we walked in, we found that the umbrella was gone, someone (an employee who could gain card access) had come in our room, took all of the alcohol, made our frozen pizza, ate our chicken and other snacks, left numerous dirty dishes all over and even pulled the chair and side table in front of the tv (which had a sprite can and dirty plates sitting on it). A maintenance team was there so I asked to speak to the manager, he acted like he knew nothing even though he made a comment about remembering seeing an umbrella, yet he doesn’t have access to the lost and found… said housekeeping policy is to dump out alcohol that is left, yet there were no empty bottles in our trash cans. And, which I found funny, typical housekeeping comes in and cleans the room, they don’t ransack it, eat the guests food and drink and then leave it a complete mess. They were apparently not reopening until sometime on Sunday.. funny, when guests typically check out, so know one would have known what happened to their rooms unless they went in like we did. Also funny that they evacuated us due to safety, yet someone was clearly safe enough to hangout in our room and do that. Needless to say, I am writing this at 1am on Monday (after flying home on Sunday 10/2) and will be calling corporate as soon as they open tomorrow, as well as the hotel and taking any action needed to be reimbursed for all food, drink, extra hotel...

|||Oh yeah! That's how Elites do it - way to represent!||Attach Photos||Recent Reviews|Ron D.Elite 23|3153|11/4/2023||This shell of the building is quite old. We were told when Bluegreen bought it much of the inside was completely redone.||We actually stayed in the first room, the second floor of the building to the left entering the courtyard.||Be Aware if you are given one of these rooms you will have to go up the stairs as there is no elevator in this building.||The room was small but very nice. There is a microwave and coffee pot provided. A small fridge is beneath the microwave.||When we entered the apartment there was a TV to the left and a small, 2/3 people couch opposite it, with a coffee table in-between them.||There is a short hallway going to the rear of the rooms on the left and the bathroom is halfway to the bedroom.||The bathroom was unique as it had a very old wooden beam just outside the shower. There is NO tub if that is your preference.||The bedroom had a King sized bed.||The bed as all of the ones we have had in a BG location is very comfortable.||There is no restaurant on the property, but there were on both sides of the lodge being immediately next door. Two doors to the right leaving the Lodge is a breakfast place we really enjoyed.||Location is the major selling point. Leaving the Lodge out the front the City Market is approximately 1 1/2 to 2 blocks to the left. It can be seen standing by the street. You will be located almost directly across from the Customs building to help you visualize where you are.||We located the nearest bus pick-up location, this being the Green route is also close, about halfway to the Market.||We discovered if you leave via the back gate at the rear of the Patio you will be about 2 to 2 1/5 blocks from Tommy Condon's Irish bar.||Have written a review of this place also.||We never seemed to enter or leave without at least 1 of the staff greeting us.||We had to store our bags on the day we check-out we asked if they had a location for our bags. They did and helped us store them until time to leave.||Will also say that the concierge at this location was more helpful with information and advice than most, especially at...