theWit Chicago, a Hilton Hotel — Hotel in Chicago

Perfect location, right next to the Chicago Theater... the whole reason we booked here. The rate was fine, the check-in process was fine, the room was fine... until we went to the 17th floor for a drink. We walked up to the host desk and said we just wanted to sit and have a drink before our show. The hostess said we could go in and sit in the bar, great! We went in, there were 2 bars, one outside and one inside. A DJ was pushing buttons and it was a little loud outside so we opted for the indoor bar. We noticed there were plenty of cocktail waitresses and ALL the empty tables, in BOTH bars were reserved. I thought this kind of odd since it was only 6:00PM on a Friday. We walked around looking for a place to sit but the bar was full and ALL, yes I said ALL the empty tables were reserved. Without a place to sit, we opted to go back down to the lobby bar when the bartender greeted us. We said there is no place to sit and he directed us to the other small patio area. Great! Drinks were great, bartender was nice, nice selection of whisky... We took our drinks and nabbed the last open table on the small patio. We sat for about 5 minutes before a waitress (and later learned the Hostess) came over, slammed down another fricken reserved sign and said "This table is reserved!" And said we had to move and walked off. We looked at each other in utter disbelief; What did we do, we were dressed nicely, we paid for our drinks and tipped the bartender nicely, SHE let us in. Not quite sure why she singled us out as there were people sitting at tables that DID NOT have reserved signs. We managed to find a sofa WITHOUT A RESERVED SIGN! SHOCK! (Believe me, at this point I was ready to go off on someone if they set down another fricken sign). We sat, finished our drinks, watched countless other people come in and be totally confused like we were... no place to sit, but by all means, buy our cocktails at inflated prices.

We took out concerns to the hostess and when we got about half way through our experience, she admitted she was the staff member that placed the sign on out table outside. I asked if all the tables were really reserved and she said yes. At 6:00PM in the evening on Friday? Uh, OK. I'm not sure if we were being discriminated against; there were lots of other people in the bar just like us. We told the hostess we were extremely unhappy and wouldn't bother using the Witt again since gee, I don't know, there are literally thousands of hotel rooms within walking of the Chicago theater.

So here is my theory. When we checked in, the front desk clerk told us about the bar on the 17th floor, said it turns into a night club around 9PM. He also had told us that is sometimes closes at 10PM if there are no crowds. I can tell you why there are no crowds... BECAUSE ALL THE TABLES ARE RESERVED. My guess is that the club cocktail waitresses snatch up the tables so when it does turn into a "nightclub" they have the best tables. Did I mention that we were never offered a table, none of the 12 waitresses never greeted us or took our order. The only single person that took any time to make us feel welcome was the bartender. We noticed they served food, that would have been nice before the show, but again, NO ONE GREETED US TO TAKE OUR ORDER. I think there was a pizza oven but NO ONE GREETED US TO TAKE OUR ORDER

Funny, after our show and returning to the hotel, they had set up a private elevator specifically to take people to the "nightclub". NO ONE was waiting for THAT elevator. And we DID not bother to try the "nightclub" either.

My suggestion to hotel management. Either you cater to your hotel guests or you run a rooftop nightclub. Now really, here in Chicago there are hundreds of nightclubs to go to that are waaaayyyy better that the nightclub on the 17th floor of the Witt!

Other hotels I've stayed at downtown where I would return but not the Witt.

Hyatt Regency Congress Plaza The Westin The Hilton Swissotel Sheraton Lowes Kimpton...

Definitely would not recommend TheWit any longer because the customer service that I received was so inadequate. I booked my room, the Spa King Room, and on the Hilton app, it allows me to pick which floor I wanted to be on. I selected the 18th floor and I even called the hotel to confirm and they said that they will accommodate me. When I arrived, they mentioned that I can’t stay on the 18th floor and tried to place me on the 6th and then the 10th floor. I asked to speak to a manager, but overall, my concerns were completely disregarded by both the front desk representative and manager. it’s disappointing because not only am I a Hilton member, but I was really looking forward to my stay and I feel that my experience was kind of ruined. It wasn’t just about the room but it was also their dismissive and rude behavior. Also, my room did not come with the complimentary water bottles that they usually place in the rooms and the shower was not clean. There were still dirt spots on the floor of the shower. The room had a weird smell to it as well and the bed was so hard.

On top of this, I asked can I check out late at 1pm due to timing reasons. I did this before and there was never an additional charge for it. This time when I asked, they wanted an additional charge of $100. Mind you, they never charged before for late checkouts. They tried to use “upgraded room” as an excuse, but I literally had the exact same room that I had during my previous stay and there was never an additional charge for this. And you guys definitely did not “upgrade” my room, it was moreso downgraded.

During checkout, I noticed that they tried to charge me twice for the room on both cards that I had on file. I initially used my affirm card to pay for the room. They had a hard time authorizing it since it’s through affirm but they got it situated. During checkout, they tried to charge my other debit card for the entire hotel stay even though they already charged my affirm card. Even on affirm, the purchase is confirmed. I had to literally stay there for 30 minutes while they try to fix the situation. They said they are going to reverse the charge on my debit card and that the affirm will cover the purchase. But they charged my affirm card twice for the stay, so now I have to call affirm.

This experience has been really difficult and disappointing. While the staff was trying to fix the situation at the front desk, I was literally trying to hold back tears, that’s how frustrated I was about this entire experience. I don’t expect to be staying here again due to the lack of service and communication from the staff, and just lack of quality overall. I have never been so upset after a hotel stay, they made this stay really difficult for me. I highly don’t recommend and I don’t see myself coming back here.

Please do not be fooled by all of the positive reviews here, now that I look at some of the negative reviews, (which I should’ve paid attention to before), I see that there are others who were treated rudely and just as unfairly, and also regarding the rooms not...

I stayed at the Wit Hotel in Chicago in March 2025 and was thoroughly impressed from start to finish. The experience was defined by a high standard of service, comfort, and professionalism that really stood out.|One incident in particular showed just how committed the staff are to guest care. I’d accidentally left a large amount of cash in the in-room safe after checking out. I was halfway across the next state in a train by the time I realised I had left the money in the hotel safe. There was simply no way for me to return to the hotel. I called in a panicked state with the grim assumption that I would never get the money back. What unfolded was, without a doubt, one of the most wonderfully reassuring reminders that sometimes people will go out of their way to do a good deed for someone that they could readily just deny or relegate to being "out of my hands". The way the situation was handled was nothing short of exceptional—clear communication, prompt action, and genuine integrity from the team, but with unprecedented ownership of the process by the executive housekeeper of the hotel who remained in contact throughout the process that required an overseas bank transfer of the funds and a great deal of back and forth to co-ordinate. I felt looked after and respected throughout, and it turned what could have been a stressful event into a deeply reassuring one. A real "pay it forward" moment that I feel I will remember for the rest of my life. Deepest thanks to The Wit for being flexible and compassionate towards someone who made a silly mistake, but which turned out to be a great life lesson.||The hotel itself is beautifully maintained. The furnishings are modern and comfortable, the rooms spotlessly clean, and the atmosphere welcoming from the moment you step through the doors. On the day I arrived, that welcome came in the form of a warm greeting at the entrance—which, given the snow and chill outside, couldn’t have landed better. Every staff member I interacted with was friendly, attentive, and professional.|It’s a hotel I’ve been enthusiastically recommending to family and friends since my visit. If you’re visiting Chicago, it’s hard to imagine a better place to stay.||Arifa, thank you again for restoring my faith in humanity and being the highlight of my trip to the United States. I saw lots of wonderful sights and had great experiences during my trip, but it was the experience of kindness and compassion that I had from you, and The Wit team, which will be indelible in my memory. If the Wit has created this culture where patrons can experience such a unique display of customer care, then you are a true example to others. I would give ten...