Ross Dress for Less — Local services in Chicago

I shop at this downtown Ross location often. This location seems to have different styles than most other Ross and locations and I absolutely appreciate that. I receive compliments all the time from beautiful blouses I am able to find at this location. This location seems to maintain a neat, shoppable appearance most times and that is a plus. The shoe department needs a lot of work in terms of replenishment. The accessory area is mediocre but okay. The home goods section is nice and has unique pieces from time to time. The men's department definitely needs a much better selection. The fitting rooms are in need of a make over and while "alright" to use, especially during Covid, the management needs to have associates do quick sanitizing every so often. The check out process can be a little daunting depending on the day and time you shop but the staff does a decent job of trying to move the line. Lastly, the "security" staff will circulate the store often even though they do use cameras and I welcome that because being located downtown does make for heavy customer traffic. HOWEVER, having been in retail management for over twenty years the "security" staff, particularly one who walks and watches on the borderline of stalking in a very obtrusive, negative, in a every-one-steals kinda- way really needs to take a chill- pill. It's ridiculous to patrol patrons who if you observe them are simply trying to actually SHOP AND MAKE PURCHASES. He will make you lose customers if he keeps this level of "security." Outside of getting past this, this store has great finds and very...

Horrible. I have been here on a few occasions and have noticed employees walking around the store. But on this particular day, I was shopping for toys in the back of the store. And I heard someone over the intercom. Immediately, an employee walked around looking at me, then walked around again then went directly in the aisle next to me. He then stood for a min then left. Then another girl walked around. And I watched others in the store , not far from me, other races, that they did not watch. I was going to purchase additional items but instead just purchased what was in my hand. Then as I went downstairs, the girl that had walked around was downstairs and the guy had disappeared so I asked for the manager, went back upstairs and told him. He was NOT apologetic, even after I said I know this is your job but the guy was VERY obvious and persistent in watching me. So I asked for corporate and intend on contacting them. I shop ROSS quite frequently in different areas approx every other week and spend good money there. And this is the only ROSS that I have felt scrutinized and PROFILED. Downtown Chicago Ross needs to do better. I work downtown as a government employee, have shopped at better places and...

If I could give this store a -1 I WOULD!!!! I had a incident with a employee hitting me in the head with a large yellow and silver rack with clothes and walking off with it im not sure if it was on purpose or not and not to mention they had a small needle on the floor that got stuck in my shoe VERY HAZARDOUS I talked to a manager named ANTHONY presumably Hispanic male and about 6’0 and slim-fit he did nothing to help the situation when I explained the situation he scoffed and rolled his eyes and saying to me word “there is nothing I can do and it isn’t my problem” I was shocked that was his response the other young worker looked shocked and helped me after he walked off with a rude look on his face I was horrified TERRIBLE CUSTOMER SERVICE minus the young woman who helped me of course and then when I got in line to purchase my items he was a cashier and when it was my turn he completely skipped over me and told another customer to come to his register and said another cashier will be with me I was done in all my years of living I’ve never experienced such disrespect I work as HR for my job and firmly believe HR needs to have a conversation with ANTHONY and his terrible...