Tru by Hilton Columbia Downtown — Hotel in Columbia

Wife and I booked weekend stay at TRU. We like a relaxing hotel stay as we explore the city. Realized when we got to the room that there was no coffee maker and no extra furniture ( love seat, small sofa), something to sit on besides the bed. Front desk said no TRU rooms had either of these amenities. The hotel is connected to a Home Suites. Asked if we could transfer to one of those rooms and was told could not because we had booked through Expedia. Expedia said no refund unless hotel manager approved it. Hotel manager said since we had already checked in he could not approve just switching what we had payed to move us to the suites part of building. My thought was, one way or the other Hilton was still getting the money what is the problem with just switching us over? I even said I would pay the difference in the rooms. It’s Easter weekend and there are hardly more than 25 cars in their parking lot. I’m sure there were plenty of unused rooms he could have made the switch to no matter what the formal rules were. In my world of customer service that is called Exceeding Expectations. If all you do is Meet Expectations you are the same as any other hotel/restaurant/fast food joint down the street. We will definitely not go to a TRU again and will hesitate on...

I stayed at the try by Hilton for one night while vacationing in Columbia. Overall my stay was quite nice with only a minor hiccup at the start on check in.||Check in |I elected for the digital check in with the Hilton app. The day prior to my stay I selected my room, chose my time, and arrived at the hotel an hour after my check in time. To my surprise I was told there was no king beds available (despite my booking and selected room), and asked if I’d take a queen. I asked what the issue was , and apparently they weren’t clean. I chose to wit for a room to be clean for approx 30 min and disappointedly got a room on a much lower floor. ||The room|Room was clean, tidy and smelt nice. No complaints about what the room itself provided. ||The bed:|The bed was comfortable except it had a rock in it that I had to remedy by folding tissue over several times and Puttin under the corner of the bed. Really bad rock||Free breakfast:|Breakfast was your standard hotel free breakfast. Not great, not bad. ||Checkout:|I checked out using the Hilton app and it was seamless||This was their first few days opened so I’m sure these issues will be fixed...

I stayed at the try by Hilton for one night while vacationing in Columbia. Overall my stay was quite nice with only a minor hiccup at the start on check in.||Check in |I elected for the digital check in with the Hilton app. The day prior to my stay I selected my room, chose my time, and arrived at the hotel an hour after my check in time. To my surprise I was told there was no king beds available (despite my booking and selected room), and asked if I’d take a queen. I asked what the issue was , and apparently they weren’t clean. I chose to wit for a room to be clean for approx 30 min and disappointedly got a room on a much lower floor. ||The room|Room was clean, tidy and smelt nice. No complaints about what the room itself provided. ||The bed:|The bed was comfortable except it had a rock in it that I had to remedy by folding tissue over several times and Puttin under the corner of the bed. Really bad rock||Free breakfast:|Breakfast was your standard hotel free breakfast. Not great, not bad. ||Checkout:|I checked out using the Hilton app and it was seamless||This was their first few days opened so I’m sure these issues will be fixed...