Mattress Firm Columbus North National — Hotel in Columbus

I checked ratings for mattress retailers "near me". They had highest local reviews. We knew there were lots of variables in choosing one. In store they had samples of several name brands in various sizes and firmness. Salesperson was very helpful in choosing product that we were comfortable with. Had several options we had opportunity to "test". The particular unit we decided on was on backorder from instate (Indiana) factory. We have to wait a few weeks more to get possession of unit purchased. (Other, different name brands, were more readily available). Feel like they understood that we wanted and did best possible to assist. Possibly update this later after the delivery and use product . Update, dropped from 5 stars to 1. 7 weeks later. Got text to confirm day and address for delivery. Was correct on paperwork. I found a glitch (using their app) in delivery GPS. They were going to location that wasn't mine. Advised them My location 15 minute away from that location. Delivery people, then declined to complete the delivery. Said would be another week. FRUSTRATED they would NOT complete the delivery.. we shopped another store and canceled this purchase. I think the in store salespeople did try to help. But the MANAGEMENT, of customer service, failed us "big time". Purchase $ is to be refunded. Still waiting for...

This was easily one of the best customer service experiences I’ve ever had. Jessica Cripps was the one who helped me find my mattress. I walked in and I let her know what my budget was and she gave me a range of options to work with. I wasn’t able to buy the mattress that same day, but she still wrote down my offer in a little pamphlet. That way when I came back I could just show whoever was working and they could hopefully offer me the same deal she offered me. Unfortunately, when I came back they didn’t have the exact mattress I wanted because it was a super popular back to school option. That specific option was very cost effective for great quality so it makes sense that they would be sold out. However, they did have one that was slightly more expensive, but higher quality and she did her best to give me the best deal possible. So far the mattress is great. I haven’t had any back or hip pain and I’m super happy with my purchase. I would highly recommend this location as well as Jessica. She was super kind and great at...

Outstanding Experience at Mattress Firm - Ask for Jess! My husband and I recently visited Mattress Firm in search of a new mattress, and we couldn't be happier with our experience, largely thanks to Jess. From the moment we walked in, Jess was incredibly welcoming and knowledgeable. She took the time to understand our needs, preferences, and budget without ever making us feel rushed or pressured. She patiently walked us through different options, explaining the features and benefits of each mattress in a clear and easy-to-understand way. Jess's expertise and genuine desire to help us find the perfect mattress truly shone through. She made what can often be an overwhelming decision feel simple and enjoyable. Her friendly demeanor and professional approach made the entire process a breeze. I highly recommend Mattress Firm to anyone looking for a new mattress, and I especially encourage you to seek out Jess. She provides exceptional customer service that goes...