Five Guys — Restaurant in Columbus

Good food, awful experience.

I ordered my food online for pick-up, and was notified that it would be ready in 5-10 minutes. Perfect.

Then I got an email confirming the order will be ready in 7 minutes. And I also get a text from 5 guys telling me to click a link when I'm on my way to notify them. Okay, twice already we were made clear about when it would be ready, so this feels unnecessary, but sure.

Then the link asks me to hit a button to notify them when I arrive. Whatever. I roll into the parking lot a few minutes later, and hit the button.

Then I walk in, and they START making my food.

Why? Why even order online? Why email me, and text me, and ask me to update them on my progress to the burger shop?

But it was great, because I got to hang out in their dining area and ponder the nature of the trail of liquid leading from under the drink machine to a random spot about 2/3rds of the way across the restaurant. And I got to wonder if the brown bits in it were something already on the unswept floor that had soaked up the puddle, or if they had been washed out from under the machine by the steady leak. And if that wasn't enough to keep me entertained during the baffling and unnecessary wait, I also kept myself busy by attempting to swat the flies that kept...

Walking in, I was greatedwith a HUGE glass pickle jar with the word, "TIPS" in CAPITOL LETTERS. And if that's not hint enough, when I was paying with credit card, the very 1st thing to pop up was a TIP page with 4 different TIP options of how much t o tip. So NOW, a 2nd time. I'm being asked to tip BEFORE I receive service of any kind, my order isn't complete, food not made, certainly not served or eaten, and I'm being asked to tip. I thought tipping was for exceptional service, optional, AND for ppl that make only $2.42 an hour. Oh--I was met with a HUFF when the cashier realized I tipped zero. Once my food was made, it was set on the counter and they called for #55. Three times and for 3 minutes, they called for #55. The food sat there getting cold, I was 56. They told me that it was my food, and to go ahead and take it. I did. Even tho it was sitting there getting cold. Inured the fries when I got home. But, my burger was WRONG!!!! O asked for Mayo, pickle and lettuce, I got mayo, lettuce and tomato. HE HATES TOMATO! I NOW HATE FIVE GUYS!

AND THIS TIPPING CULTURE HAS GOT TO GO. THESE PPL ARE NOT MAKING A SERVERS WAGE. SEE ATTACHED...

Come in to have a late lunch because mu husband likes 5 guys hamburgers. Mid order the girl calls over a few more employees to gossip about another patron in the restaurant. Very unprofessional...finally she finishes our order, doesn't give us our drink cups and goes in the back with another employee. We get our own cups, go to get our drinks, sweet tea is empty..ok we get something else. Go to sit down and all the empty tables were dirty. We clean off a table for us and wait for our food. There was trash on the floor. My husband asked for a manager when he picked up our food and it was the girl in the beginning who ignored us mid order. He complained about the way the restaurant looks and needs to be cleaned up. Both trash cans over flowing...all she said was have a nice day. Yes I will be buying my food elsewhere. No respect for such a filthy...