Xfinity Store by Comcast Branded Partner — Local services in Columbus

Just needed to return cable boxes. Still have internet. Just cable was to much and we didn't watch it. The women that waited on me asked where the wifi box was. I told her we still have internet so it's at home. Left went back to hospital because my father was sick. Went to check the cameras to check on the 3 teenagers at home on a virtual day to see if they were doing there work and the cameras were out. Went to check my wifi connection in the app and it said I no longer had xfinity service. Went back and had to sit there and wait (also they have a sign in sheet. They don't even greet you just pretend your not there til they are not busy). The only help they could give me was a new router. Said it was connected. It was not connect. Kids could not finish school work. The woman had closed my account. before I left the original woman came out with a piece of paper saying I fixing now I fix now. So I'm guessing she heard the conversation in the back and just didn't say anything. I never leave bad reviews but this interfered with my children's school work and me being able to keep an eye on them while at the hospital. Very poor service and then a 25 min phone call trying to get it activated because the app wasn't working right because my service was messed up. Xfinity do better. And please please for the love of God please have them speak and understand English before you hire them.

Tried to respond to you at the link but it wss nothing it wouldnt load. We have been your customers i believe 5 years and it goes up more and more each year to wear we just had to let cable go. I tried to cancel max a while back with the online agent and all she wanted to do was talk about her break up. Or it an idian or mexican i cant understand and visa versa. I love xfinity but we need better...

This is not a review for the store itself, but for the atrociously bad customer service over the phone. Refusal to fix the issues (charging data overages when we have unlimited, someone elses name as the owner of our account and being unwilling to change unless they talk to said person while charging the card with OUR name on it, I can go on) and not allowing us to speak to a supervisor because they always manage to not have one. Do yourself a favor and switch to another provider or only go to a physical location.

As of 9/20/23 we've noticed that xfinity is taking out random charges. We've tried calling and get juggled back and forth, hung up on, blatantly lied to and talked down to. All calls were being outsourced to India and Philippines (according to one man). Just over the past 3 months we've been charged over $880 in unknown fees. Call operators never gave the same answers as to why. One even claimed we spent $120 on movies in 15 days! We're STILL being charged for a disconnected phone with random mobile fees that are also never consistent. Our internet bill, which should be $90 even (though we got varying costs from different operators) was $190 this month. When we asked why they claimed it was a late fee. A late fee!? We have automatic payments, it can't be late! After checking the bank statement to confirm, it was in fact paid on time. No one could explain why nothing made sense, just kept making excuses. We asked to speak to a manager/supervisor with each person and every time they transfered us to another random operator. We can't get internet from any other provider at our current location as it isn't available, and we obviously aren't going to get a refund. As soon as we can, we're terminating this...

Today (10/19/23) I visited Xfinity/Comcast Store at 3051 Columbus Center, Columbus, IN 47203. I had to wait about 30 minutes before a representative could help me. While I waited, the manager (Peyton - spelling?) calmly handled an angry customer with kindness. That was commendable. When I was able to talk to a representative, Jade worked with me for 2 hours to resolve my xfinity Mobile network issuse. He was kind, easy to talk to, and genuinely seemed interested in seeing my problem resolved. All networks have problems, but Xfinity has always solved the few issues I have had. (Their representatives in Greenwood Indiana are just as good.) I have been with Xfinity since 2018, have 10 phone lines on my account and have no intent on leaving a company that works to resolve problems when they arrive, while giving me regularly great service at an unbeatable price. (I know I have checked.) If you want service go to the store, do not chat online or call. March 2024 I returned with an issue that was created by their online chat. Kimberly was a patient and kind help. ASM Steven took my concern and acted on it right away. I appreciate the people who work...