KAY Jewelers — Local services in Columbus

This place is a mess. My wife's engagement ring needed cleaning so we went and had it done. The lady brought the ring back telling us that there's a problem. We were told that the prongs holding the diamond are loose. This is a new ring not even a year old. So we asked how much. $449.00 we were told. We asked for a manager and we're told there's none working. So we come back on a Monday and ask for a manager and I was told the manager is busy. That they could help me. Was told again ring needed repair before we lose the stone. Okay, I asked how much, was told $99.00. Big difference huh? Anyway the girl who I thought was a robot, tells me the guy was new and forgive him he didn't know better, still learning the job. So I left and took it to Max's Jewelers downtown Columbus. There guy looked at it and we were told that the ring was poorly made, that the prongs were very thin, weak. This ring came from Kay Jewelers. Not right. So everyone be careful. I even asked if Kay would make it right and I was told their hands are tied that they could not help. We will no longer...

⭐⭐⭐⭐⭐

I had an exceptional experience at Kay Jewelers, thanks to the outstanding service provided by Tiffany H., the manager. From the moment I walked in, Tiffany greeted me with warmth and professionalism. She took the time to understand exactly what I was looking for and guided me through their impressive selection of jewelry.

Tiffany's expertise and knowledge were evident as she patiently answered all of my questions and offered valuable insights to help me make the perfect choice. Her attention to detail and commitment to customer satisfaction truly set her apart.

Not only did Tiffany help me find the ideal piece, but she also made the entire process enjoyable and stress-free. Her genuine passion for her work and dedication to providing top-notch service were truly refreshing.

I couldn't be happier with my purchase and the exceptional service I received from Tiffany and the team at Kay Jewelers. I highly recommend them to anyone in search of quality jewelry and outstanding customer service.

Thank you, Tiffany, for exceeding my expectations and making my shopping experience...

Kassandra and Tiffany are hands down THE BEST when it comes to customer service. My wedding set is VERY sentimental as my mother-in-law helped my husband purchase it. She is now deceased and my ring is that much more special. A few months ago I sent my ring in to have a diamond replaced, it chipped over 5 years ago. 2 diamonds ended up needing replaced, I also had my rings cut apart and re-sautered together (they were a bit crooked from the first sautering), re-dipped in rhodium and polished. I was sans ring for a little over 2 months. Kassandra and Tiffany helped keep my worry down and stayed on top of any updates. Fast forward a month, after I received my almost brand new wedding set, and it's on it way back to home office. I just thought one of the diamonds was super sharp, however, upon looking under a microscope Kassandra found my setting has been significantly destroyed. Looks like it was cut into in several places making it super jagged. Kassandra has assured me she will stay on top of updates while I'm again without my wedding set for a few...