Best Buy — Local services in Coralville

The worst buying experience I've ever had. I ordered a GE washer and dryer on 5/24 with a Best Buy Chat Agent. The washer was to be installed on 5/29 and the dryer was set to be installed on 6/11. When I placed my order I requested for my old washer and dryer to be removed. When the guys showed up to deliver my washer they asked to see where it was going to go when I showed the gentleman the area he asked what I was doing with the old washer I said I had requested it be removed he said it wasn't on the order form but begrudgingly said that he could do it. He was very annoyed about it. He told me the washer door was going to be on the wrong side (my washer hook-ups are on the right of the dryer, which is why I specifically bought front load machines with reversible doors. He initially said the doors could not be reversed, when I told him that was incorrect because that was the main reason for purchasing this pair he then stated that if they are reversed it voids the warranty, they leak and it is an extra charge. After this I told him I was going to get my husband and discuss it with him because if that was true I didn't want the pair. Once my husband came to speak with him he had called his boss and turns out they can reverse the door without charge and it doesn't void the warranty. While reversing the door to our washer he broke it. He was able to get it functional but I was pretty annoyed my brand new washer was broken. They scheduled a time to come back and fix the washer door that they had broke for the 6/4. The next time he came back he seemed friendlier and we did get the issue resolved he also helped my husband put the washer on the pedestal which we appreciated. The dryer was supposed to be installed on June 11th it was delivered on June 10th with no notice by two gentlemen. When I tried to show them where it needed to go they said they wouldn't bring it inside and said that there would be another person to come along and install the dryer later that day. For some reason they marked the job as completed including installation and no one ever came along. I called Best Buy and they said that wasn't accurate and that those gentlemen were the ones who were supposed to install it and that they must have not wanted to do it. (Also should be noted the only reason my dryer delivery was scheduled a week later than the washer was for INSTALLATION.) So my appointment got pushed out ANOTHER 5 days to the June 17th while the dryer sat in my garage. My husband and I decided to unpack the dryer and set it up inside so it would be easier for whoever came the next day. (Even though we paid for delivery and installation, meaning brought into our home) I called at 10:30am to confirm my 7:00am-1:30pm appointment. My appointment time frame came and went with no calls from the company coming to install it. I reached out to Best Buy again at 1:30pm and was told that my appointment is still on and they are just running late, someone would call and be on their way within 30 mins. After over an hour I called Best Buy again. After waiting and being stuck on the phone with an agent for an hour he offered to call me back in 15 minutes while he investigated and called the installers. After about a half hour he called back and let me know my appointment had been canceled. They rescheduled for Saturday 19th, which I can make work but they didn't call or anything scheduled it without notice. I have to be stuck at home FIVE DIFFERENT DAYS waiting for this Washer and Dryer set to be installed. (2 for the washer and 3 now for the dryer) The dryer was delivered on June 10th, 9 days will have passed by the time it is installed, assuming they show up on the 19th which means I get 9 less days of my return window to make sure my dryer works correctly. To say I am mad is an understatement. This has been the WORST BUYING EXPERIENCE I HAVE EVER HAD. As of right now I have a dryer blocking one of my hall ways.... waiting for someone to come install it, which I paid to have done........ my lesson DO NOT BUY APPLIANCES...

I wanted to upgrade my father's computer. On Thursday 21 Nov I was in Cedar Rapids, I went to Best Buy and bought a Toshiba Pentium with Windows 8. I was told by the clerk that after installing updates, I could upgrade to Windows 8.1. My first order of business was to run windows updates. After installing 70 plus updates, I went to the Store and attempted to upgrade to 8.1. After a long download I got the “Your Windows 8.1 install couldn't be completed ...” message. No solution was offered. I checked online and found that this can occur when some updates are missing, or some drivers are out of date. I installed all available updates, including the optional ones. Still no luck. Another article suggested stopping the user update service and removing the contents of C:\windows\softwaredistribution. I did this. The retry took longer, still no luck. I checked the Toshiba web-site and called the support number that was posted there. I spoke with some guy with a strong Indian accent, whose job is to sell service contracts. I had no desire to purchase a contract, so I got no support. I went to the Toshiba support site and started reinstalling drivers, on the second one the insall failed, I gave up on Toshiba. I did not wish to return to Cedar Rapids, so I took the machine to Best Buy in Coralville yesterday (24th).

To their credit, Best Buy took the machine back without complaint. They asked what was wrong, I told them of my experience. There, I found an I3 HP. The clerk said he was surprised at the failure of the Toshiba since he had seen the same model successfully upgraded to 8.1. He also mentioned that Geek Squad assistance is available for all purchases for 14 days. Had I known, I would have tried that option on the Toshiba, but I was exasperated by my Toshiba experience and I moved on to the HP. I went through the same arduous upgrade attempts, with the same failures. To HP 's credit their support system has the ability to check their site directly for driver updates, however no new drivers were available. I would have attempted to download and install using the iso, but the HP documentation had no reference I could find to the Product Key and I didn't want to purchase 3rd party software to extract it from the registry. So, this morning (24th) I called Best Buy in Coralville. I punched my way through their phone tree to what should have been the Geek Squad. However, the person who answered was not a member. I asked him what I needed to do to get support. He told me to bring the machine and receipt into the store. When I got to the store I was asked if I had an appointment. Of course I did not, since no suggestion of necessity was made when I called for instructions. I told the person at the Geek Squad desk of my frustration and that if they would not see me without an appointment I would return the HP. I was told that there were three people in front of me and I would have to wait until at least 12:30 (this was approximately 11:00). I figured I had wasted enough time (approximately 3 days) trying to buy a computer from Best Buy. So, I returned the machine. To their credit, Best Buy took the machine back without complaint.

Best Buy is failing. Partially because people go there to see, touch and evaluate and then go online to find the same product at a cheaper price. Best Buy has three things going for it, large inventory, hands on evaluation and customer service. In this case, customer service...

Best Buy Customer Service in Cedar Rapids is utterly ridiculous. I called this morning looking for the Amazon dot and was told Josh(Cedar Rapids) that I need to get this item and was told by him I could have it transferred to my local (Ames) location by going to them physically to do a (Store) transfer. 2 hours later I went to my local (Ames) and spoke to (Brittney) and (Sarah-Supervisor) that this is not something they do. Furious I told Sarah how is this so when Cedar Rapids told me the process to do so. So I called Josh back from Cedar Rapids and he said " wait are you a customer or employee. Whoops customers can't do this, only employees? So I had to leave to go to work and left my number with Sarah to call me whether they could do it for me. As I left I called josh back and want to speak to his Supervisor. When I called him I asked for a manager and he said for what? I was taken back from his response and I said I am a consumer and want to speak to a supervisor so of course he stumbles upon his words and says I'll "try" find one. After about a minute he says he radioed but no one answered. But miraculously he says are you calling about the Dot? I said yes and I'm making a complaint about you. He said why? I explained and of course he's back peddling and running in circles. After logically explaining to him that if he would of told me only employees could do this then I would not have wasted my time with this nonsense. I told him to get me a manger then he stated one comes in at 3 and they might call me back? Again I'm taken back with his words. I finally got to my threshold with his stupidity and told him if a manager doesn't call me back I will writes complaints on all forms of social media exposing my experience with his lack customer service. His finally response " are you threatening me"... I said I am threatening you with writing reviews of my experience with him if no one calls me back by 3pm. Once again his lack of understanding me writing reviews was a firm of a threat. Way to go Best Buy.. and to finalize this all, no one apologized. I will never purchase a single item for the rest of life and I will make it an issue to spread this to all of my friends and family. And by the way it's 3:05 pm and no one has...