Ashley — Local services in Coralville

This is a huge store & has an emirmous amount of furniture & decor for your home. I purchased $3400.00 in 4 pieces of living room furniture & it was delivered to my door because I didnt want to pay $139.00 for each piece to be carried in when we are able to do it ourselves. As soon as it was delivered, we found a big hole that was on the back corner of the sofa, & the coffee table top was warped very badly & had 3 other issues with the drawers & the quality of the table. Called their customer care & they ordered another sofa & coffee table that will not be delivered for 2 weeks which has left us quite upset. We paid good money for all of this furniture & the quality of the furniture is definitley not worth what we paid for it & we got it all on sale. Update!!! 6/6/24 The sofa we purchased has had the seat cushions replaced a total of 4 times since purchasing this piece of furniture as well as the recliner seat cushion being replaced once. The sofa seat cushions are flat again, & the seating deck is broken making it like sitting in a deep hole when sitting down. The 1 year manufacturers warranty has run out, & the hundreds of $'s we spent on their Guardian plan will not cover any of these issues. MY ADVICE TO ALL Customers.... "DO NOT EVEN WASTE YOUR MONEY ON ANY FURNITURE WHAT SO EVER IN THIS STORE AS IT IS ALL VERY CHEAPLY BUILT, & NEVER WASTE YOUR MONEY ON THEIR GUARDIAN PLANS AS THESE ARE ALSO A WASTE OF SEVERAL HUNDRED DOLLARS!!! The Guardian plans will only allow you to file 1 claim per piece of furniture, & if it breaks or the seat cushions in our case are flat after 2-3 weeks of use, these are considered normal wear & tear items & they are not covered under the Guardian plans! Read plans very carefully before being talked into purchasing because like I said, They are a huge waste of hundreds of dollars. Very disappointed in addition to feeling like we've been screwed! " We have spent over $4,000.00 on furniture at this store, & we will never spend another cent at any Ashley Furniture stores...

I placed an order on Sunday, August 3, 2025, and my initial experience was very positive. The salesman was pleasant, I explained that I had just moved to the area and needed furniture for a two-bedroom apartment, and I placed an order for a master bedroom set. The salesman processed the order which contained many different components and gave me a copy of the order. I left the store that day with a mattress and was happy to wait for the estimated delivery on Wednesday, August 13, 2025.

The furniture was delivered on Thursday, August 14, 2025, with good notice and a three-hour delivery window. The assembly team were great and built everything quite quickly, but I was informed that a box spring was missing. I was advised to contact either the store or customer care. This meant I had to continue sleeping on a mattress on the floor, despite having purchased a full bed nearly two weeks earlier.

I made several calls to both customer care and the salesman who handled my purchase (August 14 and 15, 2025). Unfortunately, customer care was not helpful, and the salesman never returned my calls.

On Saturday, August 16, 2025, I went to the store in person. The salesman admitted that he had made a mistake and only ordered one box spring instead of two. He then asked me to pay a discounted price for another box spring, even though the error was on their side. I refused and asked for a refund for the one box spring I had already received. He told me he would personally collect it and stay in touch in the next couple of days.

I never heard back. On Wednesday, August 20, 2025, I returned the box spring to the store myself and received a refund.

Overall, my experience started off very well but quickly turned disappointing. The lack of accountability and poor customer service ruined what could have been a positive experience. As a result, I will not be returning to Ashley Home Store for the additional furniture I need for...

Ashley HomeStore has a great furniture selection but terrible communication and customer service. I ordered a love seat, couch, and recliner on May 12th. We were told our love seat and couch would be ready on May 27th, the day I moved into my new home. The recliner was custom made, so we were told to expect approximately 6-8 weeks before it was delivered. On May 27th, I called to see if my furniture was being delivered. The person who answered the phone call stated it would not be in for weeks, and acted confused as to why I thought it would be coming that day. On our printed receipt it says our delivery date is May 27th. It was not communicated to us at all that our couch and love seat would not be ready for weeks. After several more weeks go by, I called to check on the status of the order. The lady answering the phone seemed annoyed I was checking on my already late order, and said it would still be awhile. Eventually after calling weeks again, they said the love seat had been sitting in the furniture store waiting to be picked up. No one communicated with me that my furniture was ready. After 8 weeks, I finally have the couch delivered and love seat after picking it up a couple weeks prior. When the couch was being delivered, we figured our recliner was coming since it had been 8 weeks. The delivery man said "By the way, did anyone tell you your recliner was back ordered?" How frustrating to have the delivery man tell us this, and not our sales associate. Over the past 8 weeks, I have received no phone calls updating us on our order and have had to reach out to the store every time I wanted to know when my furniture was coming. It has been 8 weeks and still no recliner, not sure when it will ever come since it was back ordered. Frustrated with Ashley for poor communication. Will not be recommending to family...