IHOP — Restaurant in East Lampeter Township

What DOES IHOP MEAN? International house of pancakes, correct? Saturday May 4th 2024 8:00am my family of 4 Went for breakfast only three vehicles in the parking lot that morning, No wait at all we were seated right away 3-5 minutes later our drink order was taken then our drinks came out and we placed our order simple too My wife and son both got the Belgium waffles and 2 large orders of bacon 8 slices total,My daughter ordered 4 of the chocolate chip pancakes without the chocolate drizzle. I got the Buttermilk biscuit and gravy combo. At this time, it's 8:10, we had to be at our son's basketball game no later than 9:30 so we figured we had time to eat and get to the arena in time, plus the restaurant wasn't busy,so 30min go by no food, so now it's 8:40 if we get our food no later than 8:50 we eat, pay we should be out by 9:10/9:15max and still make it by 9:30 for our game. Well, 8:50 came, and the food came out half of my order, the 2 waffles and 4 slices of bacon, and the waiter says he'll be back with The Biscuits & gravy and pancakes. So knowing that we m have much time. We start eating while my daughter is sitting there watching us. Of course her and my son share the bacon, so a few minutes later, he comes back out. Empty-handed and says I'm for the delay." They're working on getting the rest of your food. Is there anything else you guys need? I'm like, yeah, we're missing another whole order of bacon. Oh, okay, I'm sorry. I'll go back and get that for you. At this time, my wife and i are getting angry. We are looking at our watches. My wife is looking at me p* off. Because our food didn't come out at the same time. My daughter has no pancakes. So then the manager comes up and says mama is there an issue?I can tell you you're upset and bothered, and we say well. Our daughter's pancakes have not come out.My biscuits and gravy have not come out.Our bacon has not come out.We've been here over forty-five minutes now. She's like, no problem. I'll go back and make the pancakes myself. Just give me a few minutes. After she goes to the kitchen. My biscuits and gravy come the bacon comes. We have multiple workers coming out to us, asking us. If everything's okay and do we need anything? We tell them the manager's taking care of it.We just want our food so we can eat and get to our basketball game, so finally the pancakes come out and guess what? Only 2 pancakes.not 4 They were supposed to be chocolate chips mixed in the badder, but no, they just dropped probably 8-10chocolate chips on top of it, and that was it. At this point, I just tell my daughter.Put syrup on it, and tell the waiter just to give us a box.We have to go. So, to answer my question at the very top. It's the international house of pancakes. It should not take 45 to 50 minutes to make 2 pancakes. The manager never did come back out to apologize or to make sure everything was right. The waiter did apologize and said he was sorry and didn't know what was going on with the kitchen staff. I was really disappointed too that they didn't give us a discount or take her pancakes off the bill for our long wait and not giving us the...

Let me explain my experience in a morning in August 2025: we took for ever to be seated (but taking in consideration that the area have a lot tourists)so we were patient (group of 5) but then when we were seated I guy took our orders, my mom said she wants her coffee with her food and he came with the drinks and my mom’s coffee🤔He didn’t listen (she reminded him again) he said don’t worry I get you more if you want, my mom’s said “I won’t drink it without food and by the time the food gets here the coffee will be cold” he left it at the table still😒, then I told him that we need utensils because I need the spoon to mix the cream and sugar for the coffee (he said Ok, I will be back) but Noooo he went straight to the front to seat people😳 (he took the time to seat 2 groups) then he went to the kitchen (I was thinking he’s going to get the utensils now🤔)Nope, minutes passed now I’m upset (my coffee is getting cold and still have nothing with me to mix it)😠 I complain to my mom and told her her, should we leave? And that’s when an older lady that was cleaning the tables next to us said in Spanish to us “Disculpa, no se vayan Le voy a traer una cuchara ahora mismo” 🥹🥰 She told me “Sorry, don’t leave I will bring you the spoon right now” she said “sorry” and it wasn’t her fault “she got me the spoon right away!( tried to tip her after and she refused, that’s is good customer service but she was just cleaning tables) so about some time later you will think we got utensils? NOPE! the first person we saw after several minutes was some young ladies bringing our food ( He’s still moving around the restaurant but not towards our area) about 2 or 3 minutes after he showed up and ask us “How’s everything, anyone needs a refill?” I looked at him and said 2 people from our group need refills on their drinks but can you please provide us with utensils so I can tell you how’s everything?” He said “of course” 😒 Finally utensils So 10 minutes or so my untie decided she wants another order of bacon and some avocado slices (because in the picture of her food is showing couple of slices of avocado and she only had 1 thin slice) she wants more so I noticed him and call him and said “Can you please bring us another order of bacon and a couple of avocado slices, I pay for the difference if is possible of course and refills please” he said “ok” then left…time passed and nothing so We decided to finish fast and leave ‘cause at this point we were annoyed so as I was leaving to pay he showed up took my receipt and asked me if everything was ok? I paid and told him “We’re still waiting for the refills, the order of bacon and the slices of avocado, but other than that food was ok”😒🫩..Just letting you know don’t expect excellent service from this place specially if you ended up with that server, but I won’t spend my time there again...

We ate breakfast at this location and the food is very good. It was plated nicely (although I did have a stray mushroom on my plate so I'm glad I'm not allergic). The staff are all very nice but, like many other restaurants, you can tell they are short handed, possibly needing training. We were seated by one person who took our drink order: 2 coffees, 2 waters. She brought the coffee but no creamer, no utensils, not refill pot. She said she'd get creamer, etc. Our coffee sat there for 15 -20 minutes as we had no creamer and don't drink it black. We never saw her again so I'm not sure if she left her shift? That's ok...Different server came, again, very pleasant, and asked if anyone took our order, we said no, gave her our order, we asked for creamer, again, no creamer but she did give us utensils. She repeated our order back to us to be sure she got it right. I appreciated that. After I spied coffee creamer on an empty table, my husband went and got them. Still no water. Food came out via kitchen cook? food runner? who was very, very nice, and asked if we needed anything else. Our one order was incorrect and this was fixed very quickly. We asked for ketchup but he returned to tell us they ran out. I get it, it's Sunday on a Holiday weekend. The 2nd server who took our order did not come back around I think because she had to also run the front register. The other 2 servers were also doing other duties around restaurant. Bus person was busy and table tops cleared off, turned over quickly. Another server asked if she could refill our sugar packets and syrup, so we handed that to her. She was very nice, returned a while later to replace these items and straighten condiments. Didn't bother me but I know this would irritate some people who will complain about her asking to do this while meal is being eaten. The restaurant was nicely decorated for the 4th of July, clean enough for a busy location, and servers were all pleasant. But overall because of the wait time, some inattentiveness, lack of ketchup, forgotten items, mistake in order-- all fixable things-- I have to give it a 3 overall only because I can't give it a 3.8.( The .8 because they were all...