Starbucks — Restaurant in Edgewater

“Come for the Matcha, Stay for the Dirty Bathroom… or Don’t.”

Conveniently located with plenty of parking and loads of seating both inside and out, this Starbucks should be a win. They’ve got a great selection of mugs, tumblers, and take-home coffee options. Basically, the setup screams “cozy coffee escape.” But the experience? Not so much.

Let’s start with the ambiance. Or lack thereof. You walk in expecting the usual Starbucks warmth—“Hi! Welcome!” or at least a head nod. Instead, you’re met with baristas who have earbuds in like they’re on a private podcast about how not to acknowledge customers. They seemed mildly inconvenienced when I asked a question, as if I interrupted a thrilling Spotify session.

Quote of the visit: Me: “Hi, quick question—” Barista: Blank stare. Slowly removes one earbud. Me: “…Never mind.”

Ordered a Classic Iced Matcha with Strawberry Cold Foam, a Cortado with 3 pumps of liquid brown sugar, and a Pup-a-chino for Amalfi, my dog (who, thankfully, was the only one who left fully satisfied).

While waiting, I made the mistake of using the restroom. One word: No. Dirty toilet, paper scraps everywhere, trash overflowing, and no toilet paper in sight. I’m not saying it was the worst Starbucks bathroom I’ve ever seen, but it was giving gas station energy—with none of the irony.

Quote #2: Bathroom sign said “Occupied.” Reality: Just sadness and a strong need for Lysol.

After 18 minutes, my drinks were ready. The cortado? Decent, but lukewarm—like a coffee trying to ghost you. The matcha? Surprisingly tasty—sweet and earthy in the right ways. The Pup-a-chino? 4 paws up from Amalfi. His only complaint: “Why did I only get one?”

The drinks were solid. But the wait time, the cleanliness, and the lack of even basic human decency from staff made this visit more chore than treat.

With a good scrub, a team meeting on customer service, and maybe fewer earbuds, this location could be a gem. Until then, bring hand sanitizer, toilet paper, lower expectations, and maybe a travel mug… from home.

“Espresso Yourself, But Maybe...

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I sent my husband into Starbucks to get me my morning latte since I was running terribly late. After my husband ordered the beverage he was called by the cashier and told he still owed $3 as our card only paid $1+. My husband, confused as we had funds in our account, inquired again stating there must be a mistake. After which the same employee told him 'there was no mistake and money was owed'. When my husband asked again, still confused, another employee Laughed and stated 'Ha, there's no mistake and you owe us money'. To which my husband, Beyond embarrassed at this point, asked for his money back so he may leave without the drink. Unbelievably they actually Ignored him, didn't pay him any attention, and continued to serve other customers. I completely understand the mistake as we were unknowingly charged and left with less of the amount we thought we had for coffee, but it was just a Simple Mistake! No need for the Ignorance nor humiliation added to insult by ignoring him and tending to others after he acknowledged his error. We will NEVER BE RETURNING TO EDGEWATER COMMONS STARBUCKS! The staff is extremely cold, handled their customer in a disgusting and racist manner, and Intentionally ignoring him after he was Already embarrassed. This could've Happened to Anyone including them. A mistake is just that, a mistake. So clearly it's a mistake to have ever walked into this type of facility. Step your customer service game up at This specific location Starbucks! We've been to locations in Newark, NJ where they've treated transients better! Sad as hell for the world we live in that people of fairer skin color or having Better Privileges are treated better than the average working person who happens to be a perso of color. You should be Ashamed of Yourselves Starbucks Staff in Edgewater, NJ Who work the...

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on 3/18/2023 i came to this location with my friend as usual i order my double expresso maciado with steam soy milk wet no foam just pouring with soy milk like a latte that was my requested. by the way i was greeted by Erica at the Cashier, but she refused to do what i like she said we cannot do it like that i said please i don

t mine if you charged more money no problem for me, but she kept on arguing with me i said please mom that was i like my drink okay anyway she took my order and i paid plus i gave a tips as always when i visit starbucks store. so i was waiting for my name to be call finally i went to pick up my drink and open it i was shocked when i see its not the drink that i like, its was double expresso only i spent more than \$8.00 for this type of drink this what i get this is not right things to do,and i spoked to Erica happen to be a store manager she responded me very rude, and unprofessional manner. she said you have to pay more money in order you to get this type of drink i responded to her i already told you mom i don

t care if you charged me more she said with an attitude i worked here almost 20 years no one tells me what to do ok and finally i paid another $4.00 +$8.00 total $12.00 + tips this Manager by the name of Erica in my opinion she doesn`t deserved to be a Manager with rudest and nasty attitude. she should be fired in the spot. i will never participating to this location as long i see this Erica at this store period.i will tell all my relatives, and friends who lives in this area not come to starbucks at this location very very nasty and rude person i was very disappointed very sad. Very truly yours, Jeffrey Berniel New...

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