Homewood Suites by Hilton Edison Woodbridge — Hotel in Edison

This location hotel was a terrible experience in comparison to the one i was staying at willow grove PA. It was a family trip with our disabled daughter to abilities and disabilities expo in Edison NJ. I told my husband many good things about this hotel i promised that he will love it because it is a higher level hotel by all means! Especially when you pay well ofer $300+ for one night! But my husband was disappointed, he couldn’t sleep all night because of the A/C unit by the window making mental clenching loud noise, if you try pressing the AC unit down with your hand it works silently, but there was obviously some parts loose inside causing that rattling noise. On top of that this location hotel AC unit panel on the wall wouldn’t allow us to completely turn AC off. So we had to sleep with this horrific mental clenching noise keep being woken up at night. The spear white throw blankets were so old and worn out with threads hanging on them all over compared to the same hotel in willow grove PA these blankets were so fluffy and high quality. We had a room with kitchen but there were no dish washing liquid left by the sink, so we couldn’t wash our dishes. One of the TV’s wasn't working we had to call to the reception just upon on our arrival in the room. The hotel in Willow Grove PA gave us a complimentary bag with water inside and little snacks inside upon our arrival, they also always had different flavors free water stand at the reception to pour in the cup, one day it was with strawberries, next day it was with oranges. This hotel at Edison NJ had literally NOTHING! And when we asked for complimentary water for our disabled daughter the receptionist said sorry you not golden members so you not entitled to one. So we didn’t get any. To add more i was horrified when we all came down for the breakfast and when i saw the selection of the breakfast i was totally in disbelief! I kept bragging to my husband about what a lovely high end breakfast they have , but when we came to the breakfast there was bowl of old fruits, scrambled eggs, link sausages, potatoes, some bagels, some cereal and that’s literally it!!! I couldn’t believe for this price to stay at the higher level hotel is all you get?!!! The one in Willow Grove in PA we had most amazing breakfast choice i ever had in any of American hotels, every morning they had tacos, different pulled pork/beef meats, so many different dipping sauces, chili sauces, eggs , fried potatoes , bacon, so many different bagels and sweet pastries, so many different cereals, they had their own waffle batter made and waffle making machine, pancakes with the selection of various jams , syrups, they had soaked chia , oats overnight in almond milk along with various toppings available, cranberries, coconut, sunflower seeds, brown sugar, walnuts, almonds…. the list goes on… me and my son couldn’t stop eating everything was so delicious, every single food ingredient was organized and presented in high level standards. But this hotel at Edison NJ is totally opposite to the other one, we didn’t even eat breakfast , my 10 yr son asked a staff at the kitchen if they have pancakes, she was so rude she didn’t even looked at my son , just said in a harsh way “NO” as if she wasn’t too happy that my son disturbed her with the question. Also this hotel didn’t have family gaming relaxing room, the one in willow grove PA has a xbox, play station two tv screens cozy modern seating area table football game. My husband with my son couldn’t swim for more then 5mins in the pool they tried going pool twice in the evening and then next day in the morning both times pool was filled with 10 + kids who’s been celebrating their birthday from last night and going totally crazy in the pool splashing jumping, i mean i didn’t even bother changing into swimming suit because i knew our 6yrs disabled daughter would be scared to be in the water when kids and other adults going crazy like that in the pool. So the pool was out of our list of things to enjoy unfortunately. Bad experience...

Housekeeping and all staff is the best I have ever experienced. However, Siama the new manager should not be there.

During my recent stay at your Hilton property, I had a generally pleasant experience. The front desk staff and housekeeping team were consistently professional and courteous. However, on the day of my scheduled check-out—Friday, April 21—I encountered a distressing situation that escalated unnecessarily due to the actions of your newly appointed manager, Siama.

That morning, I received an email thanking me for my stay, which prompted me to contact ALE, the insurance provider that had arranged my accommodation. They informed me that there had been an error in the check-out date, and that I was supposed to stay until Saturday. ALE immediately booked an additional night and confirmed this with me.

When I contacted the hotel to inform them of the situation, the person who answered—later identified as Siama responded with hostility. She raised her voice, stating they had been trying to contact me all day, and that a wedding party was waiting in front of her to check in early. She threatened to remove my belongings if I did not return to the hotel immediately. I explained that I am a school teacher and was about to enter a class, but would leave as soon as possible. Despite this, she repeated the threat and dismissed the confirmation from ALE, insisting there was no record of a new booking.

Eventually, with my principal’s permission, I left work early—losing half a day’s pay—and returned to the hotel. Siams, initially claimed she did not recognize me or remember our phone conversation. When I explained how inappropriate it was to threaten a guest, especially in front of other customers, she refused to take responsibility and blamed the insurance company.

I reiterated that early check-in is based on availability, and the situation could have been handled with far more professionalism. Eventually, Siama acknowledged the new booking.

I headed to my room pack my belongings. I began by transferring the items from the double room to the king. Within 10 minutes of packing, she called and threatened to have the authorities remove me if I was not done within 15 minutes. I asked her to send the authorities so that I can have some help packing, but no one ever arrived.

At that time, I was experiencing significant stress and health issues, including heart palpitations, and was alone with my 10-year-old son. Siama also stated that she could not release the new room until I provided a credit card. I explained that she can turn off incidentals until my husband got there as my wallet was in the car at the train station. She responded with the comment that she has never met an adult who didn’t have a credit card with them. So,Siama refused to allow check-in without a credit card—despite my history of stays without incidentals.

Later, Javier, a front desk staff member who had been consistently helpful throughout my stay, visited my room to check on me. He was extremely apologetic and acknowledged that the manager’s behavior was unacceptable. Even members of the housekeeping staff approached me to express their apologies for what I had experienced. Javier also informed me that the person who was trying to reach me throughout the morning was calling the room, 316, and not my cell phone.

Javier later confirmed that the room that I was currently in with all my items, the King room, #316, was not actually booked that night the only needed the double queen room, 314, and that the hotel only needed one of the two adjoining rooms. This meant all the urgency and threats were entirely unnecessary and misleading.

I am requesting a formal follow-up regarding this matter. I lost income due to leaving work early under pressure and suffered emotional distress as a result of the threats and unprofessional treatment I received. Furthermore, the hotel’s mishandling of the internal communication and complaint process has only added to my...

During my recent stay at your Hilton property, I had a generally pleasant experience. The front desk staff and housekeeping team were consistently professional and courteous. However, on the day of my scheduled check-out—Friday, April 21—I encountered a distressing situation that escalated unnecessarily due to the actions of your newly appointed manager, Siama.||That morning, I received an email thanking me for my stay, which prompted me to contact ALE, the insurance provider that had arranged my accommodation. They informed me that there had been an error in the check-out date, and that I was supposed to stay until Saturday. ALE immediately booked an additional night and confirmed this with me.||When I contacted the hotel to inform them of the situation, the person who answered—later identified as Siama responded with hostility. She raised her voice, stating they had been trying to contact me all day, and that a wedding party was waiting in front of her to check in early. She threatened to remove my belongings if I did not return to the hotel immediately. I explained that I am a school teacher and was about to enter a class, but would leave as soon as possible. Despite this, she repeated the threat and dismissed the confirmation from ALE, insisting there was no record of a new booking.||Eventually, with my principal’s permission, I left work early—losing half a day’s pay—and returned to the hotel. Siams, initially claimed she did not recognize me or remember our phone conversation. When I explained how inappropriate it was to threaten a guest, especially in front of other customers, she refused to take responsibility and blamed the insurance company.||I reiterated that early check-in is based on availability, and the situation could have been handled with far more professionalism. Eventually, Siama acknowledged the new booking. ||I headed to my room pack my belongings. I began by transferring the items from the double room to the king. Within 10 minutes of packing, she called and threatened to have the authorities remove me if I was not done within 15 minutes. I asked her to send the authorities so that I can have some help packing, but no one ever arrived.||At that time, I was experiencing significant stress and health issues, including heart palpitations, and was alone with my 10-year-old son. Siama also stated that she could not release the new room until I provided a credit card. I explained that she can turn off incidentals until my husband got there as my wallet was in the car at the train station. She responded with the comment that she has never met an adult who didn’t have a credit card with them. So,Siama refused to allow check-in without a credit card—despite my history of stays without incidentals.||Later, Javier, a front desk staff member who had been consistently helpful throughout my stay, visited my room to check on me. He was extremely apologetic and acknowledged that the manager’s behavior was unacceptable. Even members of the housekeeping staff approached me to express their apologies for what I had experienced. Javier also informed me that the person who was trying to reach me throughout the morning was calling the room, 316, and not my cell phone. ||Javier later confirmed that the room that I was currently in with all my items, the King room, #316, was not actually booked that night the only needed the double queen room, 314, and that the hotel only needed one of the two adjoining rooms. This meant all the urgency and threats were entirely unnecessary and misleading.||On April 24, I contacted Hilton for a follow-up. As of today, May 28, I have not received a response. ||I am requesting a formal follow-up regarding...