Mattress Firm El Monte — Hotel in El Monte

After suffering through a few years of back pain from a mattress in a box, we decided to go back to the in-store experience. We’re so glad we did. First off, the store is well organized and has lots of mattresses to try out, but the real all-star of this story is Nicole. She was wonderful, personable, made the experience fun, and was knowledgeable on all the products and was able to answer all of our questions and concerns - like “we really want an adjustable base but we’re bummed that we would have to get rid of our current wooden bed frame” … but No! As soon as Nicole heard us worry about this she rest assured us that we could just remove the slats and her delivery team would be able to set up the adjustable base inside our aesthetic wooden frame. We also wanted a split cal king and learned we could purchase two different brands/models based on our personal preferences - I never would have known either of these things without visiting a true retail location, and having a great sales associate to help.

We also liked a particular mattress that only had a medium firmness model in the store. Nicole was great and didn’t pressure us to buy something we didn’t like. Instead she told us about another location in the area where she knew they had the firmness level we were looking for to try out. She even called ahead to let them know we would be coming to try it the following day. Of course, we could have purchased our new mattress at the other location, but when someone takes such great care of you - you gotta go back, so we drove off from that location right back to Nicole to finish things up. She helped us with a mattress cover and financing and clearly explained the benefits of both.

I would highly recommend Mattress Firm (El Monte and Monterey Park), and even more highly...

My mom purchased a mattress here last month and was told by Victor that the old mattress would be picked up at the same time that the new one was delivered. The day of the delivery the driver refused to take the old one saying there was a stain on it and it should be wrapped in plastic. Victor did not let my mom know this when she purchased the new mattress. So one month later the old mattress is still sitting in my mom’s driveway. Today my mom called the store upset asking Victor why he didn’t explain that to her. He was rude and talked over my mom the whole time. She asked for his supervisors name he said it’s Wayne and he’s not in the store until Sunday. We’ll be making a trip to the store Sunday. The only day we have off and should be relaxing. I’m very upset that he was nice the day he was trying to make the sale but rude to my mom because she was upset over a mistake that HE made. Definitely never shopping here again or recommending any friends or...

I had the pleasure of shopping for a mattress, and I can't say enough good things about my experience with Nicole. From the moment I walked into the store, she greeted me with a warm smile, Her friendliness instantly set a positive tone for my visit. She took the time to explain the differences between mattress types, materials, and firmness levels. It's clear that she is passionate about helping customers and her expertise made the decision-making process much smoother. Nicole was helpful when it came to applying for financing. She walked me through the process step by step, ensuring that I understood all my options. I had a fantastic experience, thanks to Nicole's friendly demeanor and knowledgeable assistance. If you're in the market for a mattress, I highly recommend seeking her out. You won't be disappointed! I can't wait for my tempur pedic...