Five Below — Local services in El Monte

Best Five Below ever! Customers are greeted by employees throughout the store. The store manager, Matthew, is so helpful and goes out of his way. He does it out of graciousness because he understands that people are looking for certain things. I understood going in to find bubble wrap for moving a mirror was going to be a shot in the dark by walking in. I was going to buy several yoga towels and duct tape them over the mirror—mostly to avoid the craziness and time sensitivity of going to Walmart. But because he asked if I was looking for anything in particular, I told him my problem. Lucky for me, he went in the back and grabbed some leftover cellophane from the load that just came in. He didn’t have to do that. But I was so impressed by his courtesy that I had to write a review. This store is always clean and the layout is always clearly marked even through layout changes. Sad to move away from this store. It really is the best run 5below...

Employees need to work on greeting and being kind there was only one person at the cashier that was very nice and I'm very pleased with her she told me welcome to Five Below and she told me have a good day after I left the cash register they need to have more people like her but I will be going back because this is my favorite place regardless of how people may not be having a good day that day they need to leave that at home and be professional and kind I believe in kindness that draws the people to your stores the way employees interact with a customers is very important because nobody would want to return back to a store that has employees that are unkind and rude and...

Went into store to buy a toy for my daughter, got a phone mount and the clerk doesn't place it in the bag. I get home and look in the bag could not find it, look in the car no there. Unfortunately I am am not going to waste more gas than the item is worth driving to store and home. The store was not busy I was the only one in line at the moment. Definitely won't be going back to store with such carelessness when they neglect to place items in bag when a store is not busy. Unfortunately one bad employee can ruin...