Baymont by Wyndham El Reno — Hotel in El Reno

On Saturday September 23, 2017, I checked into Baymont Inn for lodging while on duty for work. Unfortunately, the room accommodation created a very uncomfortable living situation and the hotel staff was not interested in rectifying the issue when I informed the receptionist of my concern. Upon checking in, I brought my luggage to my assigned room and left the hotel to get food with a coworker. I returned to the hotel, and while talking on the phone with my wife, I noticed a mouse trap near the air unit. I immediately found it strange that there was a mousetrap in the hotel room. A few moments later, I saw a mouse run from behind the TV stand, onto my suitcase, and back behind the TV stand. I told my wife what was happening and that I needed to contact the hotel staff. I instantly moved my belongings onto the bed and moved a few pieces of furniture, in attempt to find the mouse. I did not find it, however, I did find NUMEROURS mousetraps and a hole in the wall, which led me to believe that the hotel was aware of the rodent issue in this room. Though I did not want to create a burden for the hotel, I knew that I was beyond uncomfortable in that environment and would not be able to sleep. I went downstairs to speak with the hotel receptionist and explain my concern. The receptionist stated that she didn’t know about the mousetraps and displayed an unconcerned attitude. She eventually informed me that the only thing she could do was move me to another room, but that “it smells like smoke up there” and handed me a can of air freshener. I would not recommend this hotel to anyone. My company is paying for accommodations so not...

I stayed here for one night in June 2021. The room was clean and comfortable outside could use to be cleaned up. The next day I checked out and was on my way. Upon checking my credit card statement I noticed $30.00 extra charge for 6 hangers. I called the hotel and spoke to Christina the Manager. She told me that I was being charged for the 6 hangers being removed from the room. I told her I did not take any hangers from the room and that I never even looked in the closet while staying there. I also told her that I was traveling in a van and my clothes are folded in bags in the van. She told me she had left a voice mail on my phone which I didn't check for till after I called her regarding the $30.00 charge on my credit card statement. She said she would check with housekeeping about the missing 6 hangers. I never received a call back about her checking with housekeeping. After I talked to her and told her I was going to dispute the charge on my credit card as I did not remove any hangers from the room she said she would remove the $30.00 charge. I would not recommend staying at this hotel and also check your credit card statement if you do stay here. I was shocked as I have traveled and stayed at numerous hotels and never ever have I taken anything. I also told her I do not steal. This was my first time staying with Baymont by Wyndham and it will be my...

Thank You Baymont. Excellent Customer Service! Super Clean, Kid Ready & Pet Friendly! Complimentary Free WIFI with a Mini Office Workstation available, with use of a Computer, Fax/Copier & Printer. Well kept Grounds & a place to walk your dog. Every day the staff keeps fresh towels in Pool area for guest. The Pool is crystal clear with plenty of room to swim laps or chill out in the Patio Lounge area. Complimentary “To Go”, Breakfast & gourmet coffee/Tea served daily with a smile, from the knowledgeable friendly Staff. The Housekeeper's are very kind, thoughtful & ensure the Hotel is kept in Meticulous Standards. They keep the rooms well maintained & supplied with fresh towels & amenities. Baymont provides On-Site, On-Call, 24/7 Customers Service. I Look forward to Booking with Baymont for all future travel plans. Baymont is a Member of the Free Wyndham Rewards Program. Free Nights & other Perks when you Book your Stay at Baymont! Honestly, this is the Best Family/Pet Friendly Hotel in...