Home2 Suites by Hilton El Reno — Hotel in El Reno

Day of the Week check in- Friday|How many nights- 2||Lobby/Common Area|Clean and well lit.   The hallways have motion sensors that increase the brightness of the lighting...good energy saving step.||24 hour coffee in lobby.||Dining area|Right across from the front desk.  Tables were clean.  Do not look up at the ceiling...missing tile... water spots.||Food Service area|Breakfast is 7AM to 10AM||2 mini waffle makers.  Additional coffee area.  4 juice dispensers.   1 full tray for hot food.||Lobby bathroom|The Lobby restroom is to the right of the fitness center.   1 stall / 1 urinal/ 2 sinks.  The urinal was broken when I checked.  The restroom is spacious and clean.  The room is well lit.||WiFi |Test #  Day and time|#1 Friday at 4:47PM 10.5 Mbps Down / 10.7 Mbps Up/ 9 ms Latency |#2 Sunday at 5:36AM 10.4 Mbps Down / 10.9 Mbps Up/ 24 ms Latency||Outside perimeter Clean? Lot is cleaned and surface||Ground Keeping?  Clean and well maintained.  The shrubbery against the building was relatively free of trash.||Spacious? Lots of room in parking lot. Easy to maneuver.||Safe? There is a walking trail run East/West behind the hotel.  So if you are on the ground floor be careful and make sure your shades are drawn.||All side entrance are door carded and all doors were locked and card readers worked.||Lighting?  Lot is well lit, but there are a number of trees that caused shadows especially in the rear lot areas.||5 EV charging stations.  Ample parking. In front and 4 more stations right by the Eastern side entrance.||Staff|Front Desk Staff Friday afternoon FDA friendly and engaging.|Friday night NA was friendly and helpful...she provided me a razor quickly. The Sunday morning FDA is very friendly. She greeted each guest with a cheery demeanor. ||Housekeeping Staff All HK staff interacted with was very positive.  Staff initiated greetings.||Food Staff-Cleaning and keeping the food area well stocked.||Shuttle Driver - N/A||Room 126|Amenities Shower only|Mini fridge|Microwave  |Coffee maker||Cleanliness|Smells clean and feels clean.  The bed cover could use a little more cleaning.  The sheets and other linens smelled fresh.||Lighting Ample lighting, except the corner between the TV and window||HVAC|Under window with wall controls.  Both filters were relatively clean.  Note: the wall controller is not functional.   HVAC is controlled at the window unit.||Bathroom|Shower only with wall dispensers.  Water pressure strong.   2 sets of Body/ Hair/ Face towels... no hand towel for sink.||Bed is very comfortable.||USB Ports at nightstand and at work desk.  Ample power outlets.||Food|SAT -  cheese omelet and biscuits and gravy.  The cheese was warm and not really melted inside the omelet.   The gravy was good but I had to add pepper to my taste.||SUN  -  scrambled eggs, pork sausage patties and French toast sticks.  The French toast sticks are slightly sweet already.||Gym/Pool|Pool opened till 10PM.  Large clean pool.  Plenty of seating including a few loungers.  There is a covered seating area with tables.|Gym is amazing!!  Spacious and clean...very well stocked and equipped.  Only negative... no sanitizer or sanitizing wipes.||Guest Laundry|Located on the 3rd floor.  2 sets of washers and dryers.  $3.00 per machine per load.  Change is available at the front desk.||Ice makers|Ground Floor located inside the sally port at the western side door (pool side).  Medium chucked ice.||On the other floors, the ice makers are located right off the elevators.|Guest Elevators2 central elevators for 4 floors.  Elevators are quick and clean.||Business Center |2 work stations with printers and shredders.  Quiet and warm.  Good place for a phone call.  ||Check in  Process had some minor issues.  Checked in online for a 4PM arrival.  Room not ready as off 415PM.  Final got room at 435PM.||Within a mile from the hotel: Costco ,  Costco Gas, Target, Shari (casual restaurant), Panda...

I’m currently staying here due to my home being flooded. I’m here with my two children and my husband. The hotel itself is very nice, the room is a little small for the four of us but that was to be expected. They have a gym, “heated” pool, and laundry for guests which is nice considering we are forced to be here right now. My two complaints as of right now would have to be the lack of hospitality from the staff and the breakfast. The breakfast just doesn’t offer any fresh options. It’s made up of pre packaged foods and cereal. Then the waffle makers of coarse but we’ve tried them twice now and they are gooey every time. There’s honestly more condiment selection than there is food. As for hospitality , when we checked in we weren’t shown anything, we were pointed in the direction of where we could find things, and too me a guest should be shown where things are and not left to figure it out for themselves. At breakfast yesterday they were out of spoons (at 7AM) and there was no one standing out front to ask, I saw an employee behind the front desk through their window and she just stood there staring at me through the glass while I was waiting for her to help me and then acted like it wasn’t her job when she went back into the kitchen to get us one. Then today takes the cake, I had to go get groceries so I wasn’t having to buy fast food for my family every single day/meal. I came in and asked where the carts were (holding my one year old baby and mind you it’s like 49 degrees outside) again they point in the direction I need to go which is the opposite of where I’m parked. So I’m pulling the cart in to go out the doors that were close to my car as her and another employee are having social hour and watch me struggle with the cart and my baby going through doors that aren’t automatic without even bothering to at the very least open a door for me. I go outside and load my groceries and go around the building to the automatic door since the staff can’t bother to be helpful even though there’s no one here. So carrying my son and pushing my cart they can’t even bother to help me get into the elevator. Unload my groceries on the third floor and have to take the cart and my baby all the way back to down to put it back. It’s not that hard to make your guests feel welcome/comfortable but this staff doesn’t even care to do at least...

We arrived late after a LONGGGGG delay at the airport rental car counter. The hotel is right at an expressway exit amongst a bunch of others. It’s an extended stay place, so the parking lot was mostly filled with construction workers kind of vehicles. We’ve had decidedly mixed experiences with places like this, Some of them pretty bad. Thankfully this one is way on the good end of that spectrum. Jesse, the midnight shift desk clerk, welcomed us with a kind greeting. The check in experience was quick and painless, even though we were traveling with our dog which sometimes makes things difficult. Everything was spotlessly clean and well-maintained. Breakfast the next morning was pretty typical for this sort of place, but did have some good healthy eating alternatives. Much better than usual coffee, Too. I was especially thankful that unlike many others they do not have the waffle makers with the painfully piercingly loud alert beeper constantly going. Beds in the rooms are super comfortable, rooms are clean and spacious. Only one minor complaint is the desk chair feature that raises and lowers it was broken. I called the desk and one of the staff members tried to find another one, and after checking six different rooms they all had the same problem, so management take note. It’s time to find some replacements. Kudos for the staff people going above and beyond to try to find one that...