Walgreens — Local services in El Reno

The store inside is fine except the occasional rude employee but that’s everywhere you go. The pharmacy however is trash. They NEVER have your prescription ready when you need it, they are consistently rude about it, and they just stand around talking and ignoring people as if they have nothing better to be doing. My most recent encounter was over the phone today with Jermey. Last night I was told by a Walgreens employee that my doctor had not sent in a prescription for me. I called my doctor who said they had in fact sent my prescription and Walgreens picked it up. I call Walgreens and the automatic line said I had no prescriptions on file. So I speak to a pharmacist, Jermey. I try telling him what’s going on so he knows in advance and he cuts me off with “what’s your date of birth” and I was like “okay wow I’m not even allowed to finish my sentence?” And he cuts me off again with “yeah, no let’s just get this going” so I just hung up. They are always so awful. I’ve never gone to another Walgreens that was actual trash, but I am for sure done with them now. Just do yourself a favor and go to Walmart or the new pharmacy off Elm. Maybe you can at least be treated with kindness...

Tried to filled a prescription for my daughter that was called in by the doctor. The pharmacist told us that it was back ordered and wouldn’t be available til a later date...ok so we contact the pharmacy on the date and they said they had no prescriptions in the system to be filled for my daughter 🤦🏼‍♀️ That I will have to call my dr to have them resubmit the prescription. Ok fine...called the dr the next day...dr calls and talks to the pharmacist who tells her that they indeed have the prescription already they just can’t fill it 🤨 so basically the pharmacist lied to my face the day before or lied to my dr the next day. Either way these people shouldn’t be trusted with medications. To be honest if there were a way to give -1 star I would because there was absolutely no reason to tell the truth in this situation. Very disappointed in these people who are supposedly “professionals” and in charge of people...

I have heard from several people having similiar issues but the pharmacy staff is awful. There is a little hispanic girl that has worked there for years has awful customer service etiquette and very unfriendly. She has very arrogant personality and treats people like they are beneath her and she messes up my order and others it seems because she doesnt care or listen to people. They have had good pharmacist as far giving u advice and but it seems like they are busy doing there thing and arent intuned with there staff and dont do very good job managing them. Made a complaint very politely that the same mistakes keep happening over and over the pharmacist told me I need to go to another Pharmacy very rudely. But i have made a comment about the El Reno Walgreens Pharmacy not being very good to couple other Walgreens in the area and they said they hear that a lot. I hate using them but limited...