T-Mobile — Local services in El Reno

Update: I will update my review to say after seeing this they did give the credit finally. It's a little disappointing it took months and a negative review to fix the issue. My husband had been in multiple times/called multiple times. We are satisfied that is corrected now.

I would not recommend switching over without in writing the details. My husband switched from Verizon to T-Mobile after I was considering switching all our business lines over. They told him if he switched they would pay off his old phone at Verizon once he received his final bill. It took Verizon over a month to send the final bill in the process we had paid his phone off at over 700 dollars. He went in to the store and they told him suddenly his phone wasn't on the approved list and they were not reimbursing us for paying it off. The reason I gave it two stars instead of one is one of the workers fought to try to get it reimbursed because he got him all switched over and knew they had told him they would reimburse it with the final bill. In the end the manager refused to honor the deal. I would not recommend anyone switching if still owing on phone. You may end up footing the bill and being disappointed that they "change their terms" conveniently before the final bill can...

Hands down best service I have ever received in any phone company store!! I’ve been with Verizon and att and tmoible before and never have I had this good of service and they made it so smooth. Any issue we ran into they solved with a great attitude and service! Truly felt so supported. If you hate dealing with updates or anything phone related bc of how difficult make this store your go to! So so helpful and truly good hearted people. I felt blessed to be able to have them to help me during a tough time in life and make it 10x less stressful than it could’ve been! Thank you barb and I can’t remember the other gentleman’s name but he was brilliant and both...

Ophie C. and Scott B. are absolutely incredible. My wife and I had been tired of our last provider for years and finally decided to make the move over to T-Mobile. We went to the T-Mobile store in Del City where we had horrible service and the rep made a mess of my credit. We decided to give T-Mobile a second chance and came to the El Reno store where we were greeted by Scott and Ophie. These two went about and beyond to take care of us and make sure that not only were all of our needs met, but the we understood and were happy with everything we were doing. I would highly recommend the El Reno store to any...