Hampton Inn El Reno — Hotel in El Reno

Room was in fair condition. After we checked out they decided we smoked in the room. Then they charged not one time but twice for incidentals of 272.00 each time. We went to sleep immediately upon check in at 2 am in the morning after driving all day. We rushed in the morning to be out at 9 am. Barley even messed the room up. We don't even smoke cigarettes and now being charged for 2 charges of something we didnt do. We have not smoke what's so ever since we have been in our 20s. Umm we are 40 now. We call to settle this but no manager is available and can't seem to call us back. The front deak wants to be snarky and rude and tell us there hands are tied. We are now opening a case with cooperate to settle this. I can tell you for as long as we stay with this franchise I am shocked by this particular hotel itself. They can't seem to get there story straight either. It was first just housekeeping that called the front desk and then they made the charges. So no actual manager inspection them they tell me when I call them back the manager did inspect the room. So this should all be logged and in an incidental report they can't come up with. Maybe the desk clerk messed up rooms hmm?? This needs resolved because it is unprofessional for a hotel to do business in...

I travel for work and stay in hotels all over Texas and Oklahoma. I stayed at the hampton inn in El Reno for four consecutive weeks and I can say it was one of the best hotels I have stayed in. The price is very reasonable. The entire hotel from my room to the breakfast area was extremely clean. There was no trace of dirt, grime, mold, or bugs anywhere on the premises. The front desk staff were very friendly, knew me after my second week of staying here, and always welcomed me back to the hotel with a smile. The breakfast area was very clean and served a decent hotel breakfast that I enjoyed eating every morning of my stay here. The staff who work in the breakfast area take pride in their job and kept it clean, and well stocked with food, utensils, and drinks. The location is very good as well. Not only is the hotel right off I40 but there are several restaurants, a gas station, and a walgreens right in the parking lot. A walmart and a dozen other restaurants are just across the street. Despite all the nearby businesses, the hotel itself is quiet and I never had to deal with crowds. If I ever have to work in the El Reno area again, this hotel will be my first and only choice on where to stay. I can't recommend it...

BED BUGS LIVE HERE! After Posting this review, I have found references to other guests seeing and reporting bed bugs in their reviews on Expedia, Google, and Priceline. Some are more than a year old. And I have videos to prove these nasty buggers are still sharing the beds with guests. It looked pretty clean but then found bed bugs while checking out after two nights. Live, crawling in bed under pillow. Have four small bites as of today. The ladies at the front desk were nice, took videos and pics of bugs and gross stuff in fridge, but kinda grossed out and admitted they didn’t quite know the process said they’d comp our room even if it got them in trouble. When we started inspecting everything we realized how dirty it was along the floor and between bed and wall. Expired and oozing food in fridge. No manager on site (Sunday morning) so while the two ladies tried to be helpful, they took way too long comping our room and were very nervous about the whole situation. Asked to talk to manager on the phone like they were, was told we can’t. Haven’t heard back from insurance company who I feel owe me a vacation day salary and cleaning/debugging reimbursemen since I spent all day debugging...