Mattress Firm Blue Diamond — Hotel in Enterprise

Keegan did a great job finding me and my wife a comfortable mattress and I am very satisfied with the product.

However, he also upsold us on an adjustable base by demonstrating the floor model with all the various features (massage, blue tooth, USB ports etc). It was neat, but we were happy to simply have the box spring to keep the price lower.

When we went back to pay for the mattress, he told us he could get us a great deal on an adjustable base and it would only be a little more than the box spring due to some flash sale.

We debated the pros and cons while sitting directly in front of him, talking about the various features being worthwhile even if we didn’t plan to use the head or foot elevation while sleeping. We pulled the trigger due to the impression we had of his floor model.

What arrived was a very simple adjustable base that only elevated the head area. Effectively, the thing we second least wanted from the features we were shown. Unfortunately, they have a strict no-return policy on the bases, (even though ours is slightly defective) and the best they offered was for us to pay the (exorbitant) difference in price to upgrade to higher end model.

If he hadn’t pushed the adjustable base, or had simply made clear what features we were getting, he would have gotten 5 stars from me, but now I’m stuck having paid for a product I didn’t really want and is...

We recently had the pleasure of purchasing a Beautyrest mattress from Mattress Firm, and I can't say enough great things about our experience, all thanks to Harvey! From the moment we walked in, Harvey's warm welcome and engaging personality made us feel right at home.

Harvey's extensive knowledge about the different mattress styles was impressive. He took the time to guide us through each option, allowing us to try out various models until we found the perfect fit. His patience was remarkable—he answered all our questions without any hint of pressure, ensuring we felt comfortable with our decision.

What truly stood out was Harvey's fantastic sense of humor, which made the entire shopping experience enjoyable and light-hearted. It’s not often you find someone who can blend professionalism with genuine friendliness, but Harvey nailed it!

We are absolutely thrilled with our new Beautyrest mattress, and I wholeheartedly believe that Mattress Firm is incredibly fortunate to have someone like Harvey on their team. If you're in the market for a new mattress, do yourself a favor and ask for Harvey—you won't be disappointed!

Thank you, Harvey, for making our mattress shopping experience a...

Im sorry to say that my experience with matress firm was nothing less than a nightmare. I’m still not satisfied with our purchase and the worst thing is the products cannot be returned or exchanged for a different one. .Our mattresses weren’t firm enough, both the mattresses and bases were not delivered on time and when they were finally delivered one of our bases was broken and they took a long time to replace it, now one of them is making a loud rattling sound when we turn on the massage feature. Every night, I go to bed thinking we just threw our money away. To anyone who goes shopping for a new bed, please ask all the questions because they will not tell you that they’re not returnable. Don’t make a decision that day, go home and really make sure that’s what you want and then go back and get it if you’re sure. If they tell you they can’t give you the same “deal” if you don’t buy it that day, just go somewhere else don’t make the same...