Rio Grande MX Cocina — Restaurant in Fairview Heights

This past weekend our family went out to dinner here. We have always loved this place since the day they opened. Staff has always been so friendly and the food and margaritas have always been amazing. Unfortunately, this past weekend we had a terrible experience with management. His name was Jose. My fiance and I each ordered a margarita. Mine was great but his tasted kind of funky. He asked our wonderful wastress if he could get another one bc his did not taste good. The 2nd one comes and it happens to taste super soapy... so he didnt drink that one either. Told our waitress about it and said its okay, can you just take it off the bill. (At this point we are all finished with our dinner) Fast forward we get the check, his margaritas are still on there. Manager comes over and asks what he can do for us. I proceeded to tell him about the margaritas and what happened. He tells me that it is "company policy" that he can only take one off. I said, so you want us to pay for the margarita that we didnt drink, would you want to pay for soapy margartias that you didnt drink?? He proceeded to tell me again it was company policy??? I asked him to show me this so called company policy and where this is written down at. Which he couldnt do. I mean come on thats the most rediculous thing i have heard. Personally i have worked in the restaurant business for over 15 yrs. I said that to him he responded well, you havent worked at this one! Seriously?? Our bill was over 100$ and our family has spent quite a bit of money at this restaurant, and he is so worried about taking $9 off of our bill?? JOSE was probably the worst manager I have ever came across. So rude and has absolutely NO customer service. Because of this manager, and how we were treated, he has ruined our experience and we will never be back. (Our server was great and she was still tipped 25%) I refuse to be treated that way over something we had no control over and to pay for something that was their fault. By the way, we ended up paying for it. I couldn't argue anymore especially since there we had kids at the table. Such a shame that a great restaurant like that is ran by such poor management. It wasn't about the $9 it was the principle of paying for a drink that...

First time going to this restaurant. Was seated quickly, as it was not busy (was there about 3:10/15pm on a Sunday), and given menus. Waitress came just after we (party of two) were seated and asked what we wanted to drink and to eat. Just having sat down and still looking at the menu, we were not ready to order food, but ordered drinks. While looking at the menu, someone came by and dropped off chips, salsa, and some white sauce. Thought it was white cheese dip at first, but upon inspection it was more salad dressing based. Drinks came not to long after the chips were delivered. We put our order in at this time. Didn't take long to receive food. I ordered a combo plate of an enchilada and chimichanga with rice and beans. The chimichanga I ordered was more like a burrito with meat. It was not fried at all. I was looking forward to the meal, as I don't always eat fried foods. The other person ordered an enchilada with rice and beans. Overall, we were both unimpressed with our meals and didn't finish them. A couple of minutes after finishing, the waitress came by and took our plates away. We then waited for the waitress to return with the bill. She was talking with a group of other employees. I went to ask her for our bill, but before I could get to them they had all parted. We finally were able to wave her down and asked for the bill. The bill took at least a couple of minutes or longer as when the waitress left she was seen talking some more (not to tables) and took the long way around to the register. We finally got the bill, paid, and left. The person I was with said that they had come to this restaurant before and said they will charge extra for everything. Example: Chips and salsa are given when you sit down, but if you want more chips or salsa you will get charged for it. Every mexican restaurant I have ever been to will give you more upon request without an...

The manager is really rude and doesn't communicate with people well.. Sat down waiter took our order and the order was brought out but I never received my order I waited for the waitress to come over so I could let him know but 15 Minutes by and he still never even checked on us or anything.. So I flagged another waitress to tell our watress to come over he comes back and says he will be right over.. 10 minutes later still no waitress so I go to get a manager and explain to him what happen he says okhell will take care of it... waiting another 20 minutes still no waitress but the other one walks by and asked did our waitress ever show up and we proceed to tell him no and my friend says she wasn't pleased with her meal so she didn't want it.. So he takes it back and I'm still waiting on my meal and the waitress comesback with the bill I'm like whete is my food and you are giving us a bill? So he goes to say the manager cancelled the order so I'm questioning why would you cancel my order? So the manager comes back over and proceeds to say he canceled ny order because my friend sent her food back and I ask what does that have to do with me? He states well if you going to start sending food back I cancelled your food so I said again shy would you cancel my food and then not tell me and I'm sitting here waiting and hungry .. he proceeds still ignoring ehqt I'm asking and refuses to make my food because he wasn't happy that my friend didn't like her meal... It took for another manager to speak with him to get things resolved cause he was so rude. Needless to say I still never received food and left hungry because he was so rude..smh.. worst...