Courtyard by Marriott Pensacola — Hotel in Ferry Pass

UPDATE BELOW!

I was surprised to see this was the only 4 star hotel in Pensacola, and was expecting it must be real nice! We were happy, but just a few minor things that made this less than desirable.

We checked in at 3 on Valentine's Day with the intentions of lounging in the hottub for the evening until our dinner reservations. Unfortunately they had the hottub closed off for maintenance.

The room was nice, but little minor things that I wouldn't expect from a 4 star were still encountered. The shower curtain bar was bent downward, and installed upside down. So the little curtain stays weren't in the right position to hold the curtain closed. With the bent bar, it would constantly slide open, getting lots of water on the bathroom floor. The glass in the bathroom picture frame was cracked. And there was only one coffee to make in the morning, however they quickly grabbed an extra when asked.

Lastly, we aren't typically late sleepers by any means, but we planned to sleep in due to the special occasion. We were woken to knocking between 7:30 and 8 for housekeeping. Again, not such a big deal, but an unfortunate jump out of bed and scramble to check the clock and yell towards the door that we were still there, just seemed unnecessary... Could easily check with the front desk who has checked out that early.

MAY 2016 UPDATE: We got an email from the manager, who apologized for our last stay and generously offered us a nice discounted rate if we were to return anytime soon. Just from that, I would have pushed the star rating up to 4 or 5.

However, we made our way down to Pensacola for a little weekend vacation recently. During dinner Saturday night, we decided we would go ahead and call to see if they have vacancy. Initially we were going to stay at a friend's place, but thought being alone might be nice. They did, and I reserved a room over the phone. We stayed out a couple more hours for dinner, met up with some friends, and had a few drinks around town. By the time the night had ended, we found ourselves pulling our bags in the door, walking up to check in. Unfortunately, they had given our reservation away. And completely sold out...

I asked where the disconnect was, and what I did wrong to make sure this wouldn't occur again. The guy at the front desk informed me that the woman before hand made this mistake with multiple people that night. And that she incorrectly gave away multiple rooms to others.

Well, I was a little angered, but accepted my fate and recognize it wasn't this individuals fault. I went outside to the car and began calling hotels in the area for vacancy. EVERY place was booked up. We called every hotel and motel, for almost an hour. Finally found a room at the creepiest motel possible, where everything was broken, water ran mucky, all drains clogged, no AC, oddly expensive for the value, and got into bed between 2 and 3 am. Unplanned, but salvaged the night, and didn't have to sleep in the car.

We survived, so all is well. But really makes me wonder if I've just had two unlucky experiences with the same location, or if there is some continuous under par going on. I like to stay optimistic, and rarely write reviews, but that last weekend was exhausting and embarrassing. Maybe have some kind of backup plan if your main plan is...

Im a pilot I fly planes and have to stay in hotels all the time especially Marriott hotels hotels are my second home but I stayed at the courtyard on Creighton rd Pensacola Florida for 1 night advance deposit and this was on a Monday aug 26, 2024 when I got to the got to the hotel a little after 3 pm I was very excited to see what courtyard had to offer I never stayed with courtyard but I can say it was my first and last time all because the lady checking me in was so rude she for one treated me like some vagrant off the streets and I’m like I have a reservation here to my surprise she didn’t give a hoot ask me for my id asked me all these I feel like were personal questions that did not have anything to do with the stay precede to charge my card again for the full amount instead of incidentals when I paid in advance gave me a lousy room charged me for parking would not allow me to add my wife on the reservation just in case she needs a key to get back in the room precedes to ask why my wife need a key real rude it was a 30 min check in which because of the back and forth or me having to explain this and say never mind to that I almost just walked out I can’t make this stuff up it was too much to list or I will be here all day I just feel like the customer service was terrible at check in I will never stay at no courtyard again and really considering firing my Marriott relationship and starting a brand new relationship with Hilton they would of never treated me like this ima ambassador I didn’t get any thanks for my membership just accusations and I was waiting for at least a manager to come out and rectify the situation or level of disrespect she is single handily driving away business and this should be 👀 into for future guests I’m not coming back but hopefully no other guest has to get that type of treatment I mean if I’m a ambassador don’t get me wrong I’m not looking for a refund or anything like that because I’m never coming back there because knowing how you get treated at this location is payment enough but imagine what the lower elite members might be dealing with is my...

This hotel is located in a great place and distance from the beach.Had some trouble checking in because one of my cards did not work because of too many swipes that set a security lock on it. I made it to the hotel around 3:30ish and did not get into my room until 6 or 7 SMH! I was told I needed money on a differ card. So I ran down to Walmart put that money on the card,came back and that card did not work. So I had to buy another card,pay to get the money off that card and then pay some more money to put the funds on another card. I thought CASH was universal. Not at this COURTYARD! Would have been cool if they said that before hand. Next,once in the room I was meet with more disappointment. The room was not clean at all.sofa looked like it was just slept on. The sheets in the closet for the sofa bed was covered in hair and a red substance,and the outlet in the counter area did not work. I had to take the coffee pot in the room and plug it up to make a cup of coffee.walked down to the pool and was discouraged by the white foam I saw floating in it all day. When I asked an employee about the pool,she gave me the truth,which I respected the most.Thank you! The staff was probly the best thing in the whole hotel. Everyone at the front desk were nice. Including the new hire that was being trained,but I guess that's there job. Right! Called cooperate once I made it home,to explain the discomfort. They put in the report and told me I should be contacted within the next three days.if the hotel does not respond,call cooperate back.....lmao...the hotel then emailed me a survey. Im guessing this was there form of contact. I took the survey,basical explains the same stuff I'm explaining here and still nothing. After the survey....nothing. No call back ,no sorry for you inconvenience, no...