Wards furniture LLC — Local services in Pensacola

Extremely corrupt business practices. This business appears to employ a bait-and-switch tactic on its website. I purchased a sofa and loveseat set for $900 from their website. I received the receipt, and charges were applied to my card. I then received a phone call from Kristin at Ward Furniture LLC stating that there had been a mistake and that the furniture set was twice the cost as advertised, ie. $1800. She explained that "This happens sometimes", and that there is a policy written directly into your digital receipt stating: "We may change information, including prices, of products and services listed on the Site. All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Site are subject to change at any time without notice (including after you have submitted your order). We will correct errors that we discover, and we reserve the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." I stated that this seemed like a bait-and-switch tactic, to which she replied that this had never happened before. If that is the case, why do you have a policy written directly into your receipt stating the opposite? Within the span of a minute, I was told both that, "this happens sometimes", and also "it has never happened before". That sounds like the definition of...

Communication, communication, communication. Bought a coffee table and end tables on 8/28 took the coffee table home that same day. Delivery of end tables scheduled for 9/3. I reached out several times on ETA. Was informed since it was Labor Day, truck came in late. So…rescheduled for 9/4. Had to reach out again for delivery time. Instead of communicating something concrete, I received a message sometime on 9/4. The next communication, from me, was at 3:27 pm requesting an update. Mind you, I’ve been waiting around for two whole days. The communication back was “I’ll try to get it there with end tables put together.” I opted to changed the delivery date to 9/5. Received communication that the tables would be put together and delivered around 10:30 am on 9/5. Received a communication 9/5 from Wards that the tables were being loaded on the truck and headed our way. At 12:11 pm, they finally arrived with tables still in boxes that needed to be assembled.

Very nice people, poor...

If you are looking for affordable long lasting high quality furniture I highly recommend Wards furniture! Very professional and kind throughout the entire process. They kept me updated and I got my furniture earlier than expected. I purchased the midnight madness sectional with the chaise on the right side. This sectional is huge and comfortable. I have young children so this is perfect for anyone who has children. I think they love the sectional more than me. I also purchased an ottoman which should be delivered tomorrow. I will update my review with a photo then. I encourage everyone to do business with Wards furniture they are truly the best and are passionate about their business not to mention how much more affordable their furniture is compared to these...