Floor & Decor — Local services in Ferry Pass

After choosing tile at another Floor & Decor location when I returned home our builder asked for a grout color. As we had not chosen one I telephoned the design department at the Pensacola, FL location where we’d be purchasing our tile. Speaking to Mr. Bill Hart was such a pleasure, he is so very pleasant. After locating the tiles we had chosen he was prompt to email the grout brand and color we needed. He also researched several other shower products for us and included that information in his email. Realizing several days later that I had omitted one type of tile in our first convo I sent him an email to request his help again. I mentioned that searching for a “white” for our new kitchen cabinets was taking so much time I was dropping the ball on other important matters. His prompt reply not only included the other grout color we needed for two of the showers but also contained several colors of paint I might look at for my kitchen that he thought might be appropriate. That’s great customer service in my mind. Sadly someone going above and beyond like this for us is something we don’t find a lot of these days. Thank you Bill for all of your help and be assured that we all do appreciate...

We spent several hours today looking at the amazing products that Floor & Decor offers. We arrived and were immediately greeted by Gray who listened to what our needs were and then set us up with one of their Pro Specialists - Will. We explained that we were building a custom home and needed to select flooring for the home as well as custom tile for the kitchen and five bathrooms. Will was amazing. He began by giving us a tour of the store, and explained where each and every item was located. He then stuck with us and helped us pick out tile, made suggestions, ran price checks and helped us gather samples of each of our selections. We did not expect to get the royal treatment, but Will and his team were amazing. We could not have gotten everything we needed without him. This is not a warehouse store; the staff and entire team are real professionals who know their products and clearly know how to treat and value their customers. Their prices are the best and their service...

Our experience shopping for LVP at Floor and Decor was absolutely amazing. Knowledgeable staff and great customer service. Even better than the great service we received at the store is the installation company that they sent. Joey Galasso with Alpha Omega Flooring was professional and prompt. We received an affordable quote on installation and within a week work was started. He’s a supporter of our military as he gave us a military discount to thank my husband for his service. Joey with Alpha Omega Flooring and Floor and Decor Pensacola were a great team to work with! I definitely will use them again for any of my...