Hilton Fort Wayne at the Grand Wayne Convention Center — Hotel in Fort Wayne

Problems started soon after check in. Where to begin! My family booked a whole block of four rooms for check in and all of us checked in at the same time. The staff saw each of us, and we forgot the room number to my parents room. The staff said we couldn't have the number because of security reasons. We needed to find out some info fast for the wedding we were having the day after. The problem was not the security issues, but they gave the room number to one of my nephews when he asked. So what is the policy? The other issue is the Internet service. Every hotel gives you free internet that's high speed (every hotel I have ever stayed in) but this Hilton expects you to pay $9.95 per day for higher speed internet than the free basic throttled back internet they provide. Not really an issue, but rather annoying when there is no excuse for the price we paid for the rooms to receive low speed internet. The other issue is parking. It's stupid to pay for parking when no one monitors the gates. I went in and out many times and only once was I stopped by a gate attendant. It would be cheaper to pay for that night than for the Hilton to charge you automatically $8 dollars a night. Another issue that I had is the breakfast. $12.95 for breakfast! It was not even that good. I have stayed in many hotels and their free Continental Breakfast is on par with this Hiltons $12.95 breakfast. What next? The little coffee pot in my room was a nice feature had the creamers not been spoiled. Needless to say I had to get coffee at a gas station. Lastly and the most annoying of all. I had to call the front desk twice to get them to send someone up to silence a group of girls (from some high school I guess). The girls were out in the hall talking and laughing loudly. I don't have an issue with young kids having fun, but it was at 12:30am and my two year old was trying to sleep. The doors are paper thin so you can hear everything. Whats amazing to me is they claim when I called a second time to ask them to send someone up to tell the girls to go downstairs in the lobby to talk or in their rooms the staff told me they sent someone up and no one was in the hallway. How could they have sent someone up and not see the group in the hallway? They were right out my door and I could see them though by peephole. The second time I called they said they would send someone again, and they did this time. The only good thing I can say about this place is the rooms are very spacious and clean. The lady at the bar they do have in the lobby was super nice and friendly. Overall a cheaper hotel would offer you much more than this overpriced hotel. The paid for Internet, charged parking regardless if no one is attending the garage, and the expensive subpar breakfast drag the...

The room was decent and clean. Other than that, I will not be shelling out the extra cash for a "nice" hotel any time soon after our experience at the Grand Wayne Hilton. One of the elevators was not working, but that's something I can live with. What was beyond annoying however, was the constant electronic beeping that sounded as if it were a neverending alarm clock, or some kind of machine giving an error code coming from the room below us. This began around 5:30 in the morning and lasted until we checked out at 11:30. It was a series of about a dozen even beeps, then a 9 or 10 second pause followed again by the beeps. The alarm clock in our room had apparently been left armed by the previous occupants or housekeeping as it went off at around 4:30. I had just about fallen back asleep after being jostled awake by this when the beeping began. Checkout is at noon, and on a Sunday morning, most places usually do something along the lines of starting breakfast later, and have it offered longer than it would be during the week. One would think this thought process might also apply to those working for the housekeeping department, but not here. They were banging on the door at 8:30 on a Sunday morning when checkout is at noon. What really took the cake, was when we did go to checkout, I was told I had a charge for their gift shop. I wasn't aware they had a gift shop. The charge was for $29, an alleged purchase of a shirt and two waters. I asked when and how this transaction took place, and they said at 5 a.m. Didn't catch how it was done, was somebody able to just ask to charge it to my room with no ID or verification that the room number they gave was theirs? Again, I'm sure they do have a gift shop somewhere, but unless it were open 24 hours, why is it open at 5 on a Sunday morning? And if it is open all the time, why would I be compelled to buy some random shirt at 5 in the morning, but have it charged to my room somehow? The credit card I used to make the reservation was charged the full price for the room immediately several weeks ago. It is not like I was there and checked in and had some sort of open tab. They said they would refund it, but I will not know for sure until activity is posted. The lady checking out at the desk next to me was also being told she had a mysterious charge for their gift shop. Maybe this is standard practice here? Perhaps they deal with a lot of clients that are using a company card and are not worried about details like being overcharged for their stay since, hey, it ain't their money. If you do stay here, make sure you do not have an unexplained charge from *sundry on your receipt when...

First, let me stat that overall this is a great hotel! The breakfast was wonderful. I was staying for a big convention I was attending next door. However, I recently had an experience that I could not ignore. I'm a defense lawyer and so I did a little research. During my last stay at this hotel I needed an early ride to the airport and just happened to be on the same shuttle as a few airline crews that were staying at this hotel. They just happened to be the same crew that flew me to Atlanta. I'm not sure if the van driver did not realize I was amongst the crew or what but I was absolutely shocked when the van driver on the way to the airport started complaining to the airline crew about never getting tipped. I could tell the situation in the van became very awkward and the crews just kept to themselves and stopped talking to the driver. The Lawyer in me wanted to say something but instead I held back and just observed the crew as we arrived at the airport. When we arrived the crew was more then cordial and even helped me get out of the van and the Captain grabbed my bags for me. (the driver did not). I noticed that out of the 3 crew members that only one left a tip for the driver. I also left a tip to the driver but now thinking back on it I should have given it to the Captain because he helped me out and was much more cordial then the driver was. However, with that said, the lawyer in me needed to go research it. It's funny because this appears to be a big discussion amongst many pilot groups, and there are many good discussions from both sides of the story but to make it short my research taught me that a contract between Airline and hotel includes the service of van drivers. So what does that mean? In the airline contract with the hotel they already pay for the services of a van driver and therefore does not require to crews to pay a tip. However like any other tip it's a peace offering and thank you for your help. Crew members are not required to tip but some do out of their own pockets to say thank you to the drivers. I can only imagine how much they tip a year to van drivers out of their own pockets for the amount of hotel stays they do yearly. So here you have it. I'm leaving this comment with one star because honestly what the driver did was very distasteful and I could not believe what I was hearing. Its possibly time for this older gentlemen to find new work, if he hates being a van driver so bad. Very...