Quality Inn West Fort Worth — Hotel in Fort Worth

Let's start with that I booked two rooms, for nights 30 and 31 May, on advance purchase. Upon check-in I was given rooms 110 and 341. Geographically, they could hardly be farther apart. I stayed in 110, while my friends stayed in 341. That began a weekend that was in dire need of acute management oversight/review. Evening of 30 May: upon return from an afternoon and evening at a local horse show, there was no ice in the only ice machine on property. The lone ice machine is located on the third floor mid-building. This stay did not start well, so at this time I began taking notes for reference. I'm glad I did. Morning of 31 May: Complimentary breakfast ended at 10am. No problem, except that when we went to breakfast at 9am -an hour before it ends- there were no eggs, potatoes, or waffle batter. At the time, there were only 5 other folks in the breakfast area and there was no visible evidence that the place had been busy moments prior to entering. It took 8 minutes to replenish their missing breakfast items, which never should have been completely out to begin with. Afternoon of 31 May: Returning for a late-afternoon break from the horse show, neither of my room keys would unlock the door. After my second trip to the office to get room keys reset, a couple at the pool asked if my room wouldn't unlock. Apparently theirs didn't either...and they were booked for a multi-night stay-NCAA baseball regionals. It took me 3 trips to the office before maintenance was called to check out the lock. 20 minutes later the maintenance man shows up, determines he needs batteries that he didn't have with him -guess nobody told him what the issue was with the room- and after exchanging batteries determined the lock had to be reset and nobody on property could do it. It gets better from here. The front desk gives me a new room, room 106, where we find it has inoperable blinds on the big window and NO CURTAINS of any type! . Another trip to the front desk -now trip #5-, I am given room 112. Hooray, the room had operable blinds, curtains, an operable door lock, and was completely acceptable by modest standards. The stay was uneventful after that point, however someone must check bathtubs in the rooms. All 4 rooms I was in had glued-down non-slip mats on the tub floor that were coming up -one almost a quarter length of the mat. Each had mold underneath, making it unsuitable for a tub bath.

Believe me, I'm not a critic of Choice. I've now earned enough stays to hold Platinum status for my second year with them. This experience was not even close to what I have become familiar with when staying in Choice properties. This property was an aberration from previous stays. Others need to know, including Choice management, because this property needs help...and it needs to...

The following is my recent experience with the Quality Inn West Fort Worth.

For the record, I booked this hotel through a third party (booking.com) in the name of a visiting family member out of convenience, so she could check out the following day and attend a local celebration.

The hotel’s policies on booking cite COVID restrictions and information that is clearly out of date. Despite this, I read them in their entirety and feel I adhered to all.

I recognize this review is long, but to say nothing would be negligent and deny you the opportunity to opt out of being subjected to the poor treatment of guests … and people in general, at this location.

I recommend you read it if considering staying here.

Where shall I begin?

To begin with, after a very long drive, an individual I’ll call Raj refused to allow any of my party to use the lobby bathroom.

Next, he refused to allow the person named in the reservation to check-in, despite the reservation being clearly in her name.

Raj, then cited an as of yet seen “policy” stating the person who made the reservation was required to accompany their guest in order to check in.

At the time, I was walking through airport security, out of town, while being harassed by this hotel receptionist; being told I need to be present.

When I explained I could not be there, he threatened to turn away the booked guest unless I sent personally identifiable information (PII) across unsecure email, in the form of images of my drivers license and credit card.

This, despite my card already being used to book the room in my original reservation.

As if all the above was not enough, my guests, later in the evening, simply taking advantage of being in town, had another nearby family member stop by for a short visit.

Raj, very arrogantly and accusingly approached my guest(s) in the lobby and began threatening to charge them for an additional guest.

Even after being told the guest was only visiting, Raj harassed the guests, saying he’d “be watching” them and “checking camera” in the event they tried to sneak past him.

Who does this? What kind of profiling is this individual practicing? Did my guests fit some kind of stereotype?

The hotel proprietor at this location made for an uncomfortable and dare I say, unsafe(?) stay.

Raj is a bully and presented very aggressive behavior with my family members. I WOULD NOT recommend this location to anyone.

This individual was discourteous, unprofessional and openly aggressive with “our” party.

Had I the opportunity, I’d have contacted the police. Make note of other recent reviews and note the consistency of...

Staff was very rude and threatening. Were very threatening and discriminatory because they made a mistake. Gave us a disgusting room with burnt marks all over the bed and carpet. Said to come down and they would change room, once at the lobby employee became erratic and started yelling at me, became very defensive and threatening when he saw he was being recorded. Call his boss Hemant Dayalji who rushed out there out off uniform just to yell at us and threaten us some more. He laughed at us and call us “these people”. Have it all in video from the moment we got there. No one was at the desk. Employee was mad he had to stop his phone call to go to the desk and do his job. And Only to give us a smoking room that we did not booked. I Had to call my exboss so he can translate what he was yelling at me in their language. My ex boss told me to get out off there asap that it was no longer safe and to watch no one was following us. Again, I have it all in video. Had to call 911. Never have I had such experience in my life and never have I ever written any negative reviews until now. They thought we were homeless because I had dropped off my car at the dealership due to a thermostat issue and got dropped by an Uber. (They should not be treating anyone, especially not the homeless like this. No one deserves such a disgusting experience. To call us “these people” is not okay.) People deserve to know how sad, unprofessional and disgusting behavior all these employees at quality inn&suites uphold. Stay safe out there. If anyone would like to see footage lmk and I will upload all content from the beginning to end. More than happy to provide you good resources for you all to stay safe. General manager Hemant Dayalji even called us afterward on phone call which is also recorded and hour after we left the hotel just to taunt us and scare us some more. It is a very sad world where the place you’re supposed to spend a night safely and get some rest becomes a nightmare. Sad world, very sad and horrific management. Please, please stay...