DoubleTree by Hilton Somerset Hotel and Conference Center — Hotel in Franklin Township

We kept my sister’s multi day wedding with about 400 attending at this location this past September and wanted to share our experience. After months of planning, I felt it was necessary to place this review to WARN individuals about keeping events at this location. The kickoff meeting went well and were having a smooth interaction, until we stopped getting any responses for about a month, 3 months before the wedding. After several emails and phone calls the replacement coordinator, Lauren P (as they had some staff changes, and we were not notified for about a month) responded stating she’s sorry and can meet, 2 months before the wedding event. With 2 months left we began talking in with details and realized stuff the first coordinator promised was slowly being taken away. MAKE SURE YOU RIGHT EVERYTHING ON PAPER AND IN THE CONTRACT. THEN MAKE SURE YOU GET A CONTRACT BEFORE ANY OF THE EVENTS START. (we made the mistake of taking their word). If Lauren P. is your coordinator, I am WARNING you now, ask to work strictly with Sam the banquet manager, he is amazing and will give you the right information. Lauren is not made out for this position, let alone a point of contact and will cause more problems than needed. She will continue to make false promises and entertain ideas that will not happen. (was promised 2 storage rooms with keys for security, was never gotten and sound bar was stolen because of it). She will also setup meetings with vendors to cancel when they show up, she did this to us weeks before the event as well as days before the event. If you need your vendors to reach out to the hotel please have them contact someone else, or you will have to take on this responsibility. Upper management is horrendous and if you are willing to have a headache throughout the planning and on the day of the events and even after then you yourself will need to make it happen. After days of trying to setup a meeting and Lauren cancelling, we had to meet on Wednesday (the first day of events) to have the Food vendor do a walk through with the banquet manager. Lauren was supposed to have all the rooms booked prior to Wednesday as guests were checking in that day (this was not done, half of the family waiting in the lobby). We were entertained the idea that we would be given complimentary continental breakfast cards for about 50 people throughout the 3 days, this was completely denied and they gave milk and cereal on the last day to accommodate a continental breakfast(Lauren said trust me I got you and gave this, LMAO). So that was whatever we ended up ordering food from the food vendor for breakfast. Wednesday goes by Lauren is no where to be found, besides 10 mins where she said she needs to figure it out. She did text me later that day to get the remaining balance and I simply said use the cards on file, STILL NO CONTRACT. Thursday is the second day of events, STILL NO CONTRACT, and Lauren is no where to be found, but she text me to make the final payments, she said she is available at 4:30 pm on the day of the event to talk about the final adjustments, a meeting that she never setup. Not like we have an event we need to get ready for (smdh). Still took the time out to provide her with the information. Friday comes around and she shows up in the morning during the Wedding event with some random person, I am guessing a person that is hopefully interviewing for her job. 5 pm that day, 1 hour before the cocktail hour she sends a text stating the balance didn’t go through on the 2 cards. Being the night of the reception, I was getting ready and didn’t see the text. She had the nerve to go to the wedding coordinator and the decorator to tell them to stop working because we didn’t pay and threatened to ‘CANCEL THE EVENT’. I had to miss most of the cocktail hour to sign the contract (which was finally provided an hour before the reception) and pay the remaining balance, again something that would have been taken care of during the previous meetings that...

The staff were good and trying hard, hot breakfast was good, and cleanliness was good, but compared to previous stays at this hotel, there is a considerable amount of deferred maintenance throughout the property -- and it's not just one year's worth of unaddressed wear-n-tear since covid started.

I would have given it 5 stars when we stayed here in past years for events, but it needs some work now. It's a good hotel with a ton of potential to return to better times with a bit of management attention to the physical needs of the property.

I was disappointed at first that the hotel has decided to reduce or close several important features like the bar, restaurant (other than breakfast), and indoor pool, but it did force us to consider alternatives in the surrounding community. We had not done that in previous stays.

We found great meals at Stateside Tap & Grill (less than a mile away) and Kumo 27 Sushi & Hibatchi (9 miles away). In fact, having visited hibatchi in multiple countries, my husband & I agreed that Kumo 27 was the best hibatchi steak we've ever had, even if the chef's display was fairly run-of-the-mill.

Since we were staying for almost 2 wks during home repairs, I had to do laundry for myself, my husband, and our teenage son. The Doubletree has a small laundry room with one modest washer and dryer, but it was almost always being used.

If you can get access to the machines, you'll need a handful of quarters for the wash and another batch for the dryer. Laundry supplies are sold in the laundry room via coin-op machine, but I didn't see a change machine, so be sure to gather change in advance so you're not lugging your laundry around or leaving it unattended. I honestly recommend that you just make the short drive to Taylor laundromat (less than 2 miles away) if you need to wash clothes during your stay.

We found Taylor laundromat to be clean, bright, attended, reasonably priced, and equipped with lots of decent machines (including change machines), and there was plenty of free parking on the streets. Across the street is a cute little neighborhood bar called Lemongrass Sports Bar; we sat on their outdoor patio for a margarita while our laundry cycled on a warm, clear summer night.

There is also a big QuikChek store and a well-stocked liquor store within a block of the laundry and Lemongrass. Pick up your supplies here since the hotel bar is currently closed and the sundries/snacks are both limited and expensive in the tiny lobby store.

Overall, I would definitely stay at the Doubletree Somerset again for an event or when we do future renovations on our house. I just wish that they would show the building a little more love before...

I rarely leave reviews but this one was in need. Firstly I travel more than 99.99 percent more than the average person. A mixture of work and family brought me to this location and wow. Brittany AND Christina were nothing but Aces (and I never remember anyone’s name when I first meet them). Both were beyond sweet and accommodating in some very rare circumstances. What kind of circumstances you ask? Well my business associate checked me in to the room while I was on an 11 hour drive. He explained that I was driving and wanted to make sure I was taken care of. Christina took all the appropriate measures, checked my ID and was beyond sweet. Her father and I even share the same birthday and made a comment about it when I showed her my ID. There were a few jokes exchanged and I immediately felt like this was a home away from home. She went out of her way to tell me about all of the accommodations and was super thorough. So now on to Brittany……i came in a little tipsy because I attended a holiday party. I asked Britt if I could extend the reservation and she immediately did so. She was nothing but smiles and super accommodating and sweet. Now……..the next evening I came back after a Christmas Day party and going out to a bar. I walked in and there was a lobby full of ppl intoxicated and very boisterous which I found very enlightening. I had brought food from the diner and went up to my room only to find I have no ketchup or utensils. I went back downstairs to ask Britt if she had any. She immediately went and grabbed me plastic silverware and said to ask the bar area ppl for ketchup and that they would have it. Now I don’t want to throw anyone under the bus, however I went and asked (they were literally leaving almost) and the bartender said no can do and that they were done for the night. I came back out into lobby to go to elevators. Britt asked if I was good and I said “I’m always good but no luck in the ketchup”. She got up immediately, even with a lobby full of ppl who were leaving from an obvious party, and went and got me ketchup packets. I’m absolutely floored with this hotels ability to keep employees of this caliber at this day when no one wants to work. Let’s just say I’m “in the industry” and if my businesses were in New Jersey instead of Myrtle beach SC, you would have a hard time keeping them because I’d make them an offer they “couldn’t refuse” 🤣. Make these women an offer they can’t refuse because they are beyond top 1% in this industry. Both of which by the way did all this working Christmas Eve, Christmas day, and the day...