Ferguson Home — Local services in Grapevine

Be careful when shopping here. If an order is placed, make sure all the components necessary to complete the job is ordered. If not, you will have to wait a day for your sales person to get back with you and then another day to "call around" and then maybe another day to place an order for a part that should have been ordered originally. But if you are ready to place an order----they will call you in 5 minutes. Guaranteed. Call with a problem? It will take a day. And returns??? Good luck. If its a small part and not a lot of money, they will not give you any problem. But a bigger part they sold you that you did not need or could not use?? They wont. The Branch Manager Kaitlin is very condescending; when talking to her she will not let you finish a sentence, but rather will talk over you. My regret is shopping here. Advice: find out what you need from them, let them do the work and go elsewhere to buy it. Chances are you will find it cheaper with better customer service.

UPDATE [5/13/2020] -- its been 14 months since our remodel and purchasing our items from Ferguson. In that time we have had to have warranty calls on:

Bathtub Faucet [non-stop drip] Wine Fridge [quit working altogether] Kitchen Faucet [dripping under the sink] Gas Cook top [arrived scratched]

So yeah, its a waste to even try this place. To the person from Ferguson who responded to my review with "Please contact us".....BS. I had to get the District Manager involved in order to get...

Dealing with Ferguson's sales consultant at their Grapevine store has been the worst customer service experience of my life. They have been completely unresponsive taking several days to respond to emails. The part I needed was finally ordered on 10/27/20 (and paid for by credit card on the same day). I was told the part was in stock and I would receive it the following day. As of 11/9, I have not received the part and have inquired about it multiple times by email. Again it took days to receive a response and I was told via email I had already received the part and if I needed another one, I would need to order it and pay for it. The sales consultant provided two tracking numbers from prior orders as proof I had received the part and those numbers showed items were received on 10/15. So how could the missing part have been received on 10/15 when it was ordered on 10/27? How ridiculous! This issue is still unresolved. It's 11/9/20 and the missing part is now causing project delays.

By the way all this occurred after placing and paying for over $6,000 worth of plumbing fixtures on my first 2 orders. The part in question cost less than $100.

I highly suggest avoiding doing business with this company. As a 25-year executive and owner of a service business, I have been appalled by the awful...

Placed an order on a Friday for 3 items. Sales lady was irritated to help me. She was very short with her tone of words. I thought maybe it is Friday afternoon and she is just ready for her weekend. I was assured my order would be delivered to my home by Tuesday. I got home and realized I didn’t need one of the items. Called Ferguson immediately and said cancel this one order I do not need it. I even clarified what I wanted to keep.I need order by Friday. Tuesday passes and no package. Wednesday I call and check on the order and it arrived in the Lewisville warehouse for me to pick up. I don’t live in Lewisville. The customer service lady said no worries we will have it there on Thursday. Thursday I call Ferguson at 4:45 to ask if items have arrived at my home. They checked and said yes. You see I was at work and they would be closed by the time I arrived home if item wasn’t there. I arrived home and the part that I canceled last Friday was delivered. Not the 2 pieces I need that are scheduled to be installed on Friday. I have built 4 offices and one home with 3 remodels. Never have I experienced this much incompetence in a business ever! Extremely poorly...