Verlo Mattress — Hotel in Green Bay

Back in about 2008, I went to Verlo with a request. For years, what I have found is that almost all mattresses, even the best and most expensive ones, eventually sag in the middle and often do so alarmingly quickly. With my back problem, even a very mild sag is a problem and immediately noticed by me. Putting 3/4 inch plywood under the mattress and not using a box spring helps to delay the inevitable, but it is still frustrating how quickly a brand new mattress becomes a problem. As a result, I went to Verlo and made a proposal to one of their mattress engineers (not sure if that is their actual title, but they demonstrated to me that they take the art and science of mattress fabrication as seriously as any engineer approaches their work). I wanted them to design and build a special mattress for me that had a much greater number and strength of springs in the central part of the mattress than at the two ends. We discussed the pros and cons of this and multiple relevant design elements. They expressed concern that such a design might be very likely to lead to an exceptionally firm mattress that may even prove to be unsuitable for my particular needs. I appreciated their concern but still wanted to proceed with the proposed design. They agreed and we agreed upon a price that I felt was extremely fair given the special customizing that I was seeking. But clearly it did at Verlo. They built the mattress, I paid for it, and took it home. As I hoped, it was perfect for my back. But I also have a neuropathy in my right arm and under certain rare circumstances, my arm will go numb when I am sleeping. Within a week of using the bed, this was happening almost every night. Clearly, I was not going to be able to use the bed as it was. I sheepishly called them back and explained the situation. I expected them to say that they told me so, that the deal was final, and that was that. Instead, I got a call back from that same engineer guy (I wish I could remember his name). He very kindly listened to my situation in detail. At the end of our conversation, he recommended that I bring the bed back. We considered ways that we could somehow fix the problem. In the end, we agreed to open the mattress back up and insert thick internal mattress padding and reseal it without altering the spring design at all. We agreed that I would pay for the material cost of the padding but he refused to charge me any additional fee for the extra labor to do all of this even though it was clearly not Verlo's fault that the bed did not meet my need. They did the work and I took the bed home. I have slept on that mattress more than 90% of the nights since I bought it and the mattress performs every bit as well in 2016 as it did the day that I bought it. For my body, this is the absolutely perfect bed. Within a month of getting it home the second time, I had complete resolution of the arm numbness and it still worked perfectly for my back. Plus, it was now super comfortable. After years of dealing with bedding problems that were now gone, I was thrilled ! I went back to Verlo and gave them an additional $150 because I was so pleased with how they handled the situation and how well the bed was performing. It took considerable convincing for them to accept the additional money and they finally took it more because I think they were afraid I would be insulted if they did not. I cannot say enough good things about the experience that I had with Verlo. If you have unique body circumstances that demand specialized bedding that can have a huge positive impact on your quality of life, effectiveness at work, and comfort, then I do not think you will find a better place that will honestly get to the bottom of your need, design an ideal bed for you, and do so for a fair price and with excellent service. If I could give 6 stars out of 5 to Verlo, I would do so. In a world of nearly pure mass production, thanks to Verlo for still giving the customer the option of meeting his or her special needs on an...

Updated 6/19/2020 Five Stars. We could not be more impressed with Jeff and his team’s commitment to getting things right. After 2nd delivery the bed came back laying as it should on the box foundations. No more ridge and firmness we expected. To top it off Jeff is personally delivering a pillow to me today that we were waiting on as it was back ordered.

Updated 6/11/2020

Jeff the owner of the store came to my house to inspect the mattress. Agreed that it was still not correct. They are picking it up again next week to get it fixed. He is committed to getting it right and to the best possible standard and will be overseeing the process from now on.

Great follow up and looking forward to final outcome.

My wife and I just purchased the V9 king size bed. Top tier bed. Upon delivery there was a noticeable elevated ridge running through the middle of the mattress. Thought it just need to lay flat. Still their after 30 days and the bed is showing noticeable body impressions on either side. Verlo did pick up the bed today to fix the problem. Unfortunately upon return delivery the ridge still exists and it seems like the mattress was barely touched. We have had no follow up from our salesperson or the manager I spoke with who scheduled the pick up and “repair”.

Really expected more from their top line mattress. We were excited to support a local company during the Covid situation, unfortunately we are now feeling we may have...

We visited Verlo during the tent sale on Labor day weekend. My husband and I purchased a mattress (Sunday) and was told it would be delivered the following Saturday (9/7/19). The experience was great. We both like the salesman, he was very knowledgeable and not pushy, which is exactly what we wanted. Come Saturday 9/7/19, my husband cleaned out our bedroom, moved the bed and mattress all in preparation for our delivery. Around 12:30 p.m. I called Verlo as I had not heard an estimated time the mattress would be delivered. I was informed that the salesman marked our mattress to be delivered for 10/12/19! Obviously, I was upset as we just tore our room apart in preparation for the mattress. The person I spoke with did reschedule me to Tuesday 9/10/19 for after 6 p.m., since this was their error, which I appreciate, but he also said he was going to talk to the original salesman and see what could be done. I assumed this would lead to , at the very least, an apology call. I received nothing. This is very disheartening. This mattress was expensive. I guess I expected more for the price we paid for the mattress. I hope everything goes well tomorrow. Moral of the story, double check your receipt to ensure the date is correct.

UPDATE: I just spoke with the salesman. He was not notified I called as he was off Saturday. He did make this right. I am happy with the service we received and the outcome....