Hampton Inn & Suites Birmingham/280 East-Eagle Point — Hotel in Hoover

Barbara the front desk clerk was very condescending. First, I could hardly understand her heavy accent and she talked very fast as she stormed into the lobby while I was sharing breakfast with two other guests. We were sharing college band videos as she stormed in telling us to cut our music down like we’re some kids. We were literally 8 feet away from the reception area where she was standing as we shared music from my iPhone. This was not a good start as when my wife and I checked in last night we realized several issues that should’ve never been. As I complained to Barbara about the issues all she had to say was “I’m so sorry for this.” She had no remedy and her tone was phony as were her facial expressions. As I continued to lay out my dissatisfaction she didn’t write not one complaint down. At this point she’s getting frustrated with me and seemed to get overwhelmed. She walked away to go in back to get the manager but stayed for about 10 minutes. To make things worst by the time Mr. Muse (the manager) came out it was clear that Barbara had biased me. He came out defending her. As I shared the following with Mr. Muse it was clear that my dissatisfaction was not only legitimate but Barbara gave him only part of the story. In 25 years of patronage to the Hilton brand in this case Hampton Inn 280, Birmingham; never have I been assigned a room that had no refrigerator or microwave. There’s no specification on the website nor when making reservations. You have to pay extra in reserving a suite to get those (REALLY!). Secondly, the wall sconce light on my wife’s side of the bed was not working. We know how dark Hampton rooms are already. Thirdly, when calling down to the front desk to voice our complaints we realized that the phone line had a short in it. The first two calls were disconnected. It appeared that the clerk hung up but we later found out the line had a short. I’m glad it wasn’t an emergency as they would’ve had a major liability. Mr. Muse promised to Address Barbara’s bad attitude and our concerns but we’ll see. For now I’m giving them a 1 with 5 being the best. If you’re expecting the normal good service and adequate rooms at this...

I recently had the pleasure of staying at The Hampton Inn at Eagle Point in Birmingham, Alabama, and I cannot speak highly enough of the outstanding customer service provided by the staff, particularly by Erica C. at the front desk. Erica went above and beyond the call of duty, exceeding all expectations.

From the moment I checked in, Erica's warm and welcoming demeanor made me feel right at home. She demonstrated an exceptional level of professionalism and attentiveness throughout my stay, ensuring that every aspect of my visit was seamless and enjoyable.

One of the remarkable things Erica did was preparing a script for my daughter's wedding. Not only did she complete the task flawlessly, but she also managed to make it look incredibly professional. Her attention to detail and dedication truly shone through, and she effortlessly went the extra mile to make the experience memorable.

In addition to her exceptional skills, Erica possesses excellent communication and problem-solving abilities. She consistently displayed patience and empathy, addressing any concerns or inquiries I had promptly and effectively. Her extensive knowledge of the hotel's amenities and local area was invaluable in helping me make the most of my stay.

I am deeply grateful for Erica's exceptional assistance and would like to express my sincerest gratitude. Her commitment to providing exceptional customer service is a testament to her dedication and exemplifies the qualities one expects from a front desk employee at a top-tier hotel.

Overall, my experience at The Hampton Inn Eagle Point was truly remarkable, thanks to Erica's exceptional service. I highly recommend this hotel to anyone seeking a memorable and enjoyable stay in Birmingham, Alabama. It is undoubtedly the outstanding efforts of individuals like Erica that make a remarkable difference in the...

As a Hilton Honors member I used your online booking and check-in process which included choosing my room. When I booked, I chose room 430 on the top floor and got confirmation that the room was reserved for me and even got a key code for the room.. When I arrived at the hotel around 3pm I stopped by the front desk to see if by chance the room was ready. The lady at the desk tryed to look up my reservation and at first said she couldn't find it. I showed her my email confirmation on my phone. She then checked the system again and said "Oh we have you booked in room 128". I let her know I was not happy to hear that and asked for the situation to be remedied. About that time a gentleman came out of the back office and she asked him to help resolve the situation. I showed him my confirmation and once again requested that I get the room I was confirmed in. After spending several minutes on the computer he finally told me he could put me in a comparable room (426) which I accepted. IMO it amazes me that the old "bait and switch" method of doing business is still be used. The experience will make me think twice about booking with a Hilton hotel...