Santa Fe Massage And Wellness — Local services in Chelsea

Update 8/11/2024: SF Day Spa - I have amended the year listed in my review to reflect that I purchased this massage package in December 2022. Thank you for clarifying that fact about the date of purchase in your response.

Regarding your accusations against me: You are mistaken. I was providing honest feedback as a Santa Fe customer. I do not know why you are claiming this has something to do with earning Google “points”. That is irrelevant to my review and it does not reflect well on y’all to use that line of reasoning to try and dismiss my experience.

Moreover, your decision to accuse me of writing an “dangerous and defamatory” review is both astounding and shocking. It is not befitting of honest business owners to try and retaliate against people just because they did not find the experience worth the money or time. I think you should be ashamed of yourselves for suggesting such serious accusations against me on a Google review platform.

I see there are other people who have also had bad experiences with your establishment. But you have not responded to most of their reviews—why single me out?

If you were really interested in customer service, then you would have taken a much humbler and more emphatic approach to my decision to provide honest feedback on my experience.

I will never return to your establishment.

Original Review: My wife and I purchased a couples massage package in 2022. The atmosphere was pleasant and clean and the mood lighting was a nice touch. On their website, they advertise they offer deep tissue massage, but upon arrival, we were told they do not offer deep tissue during couples massages. But then the person giving my massage said she would do deep tissue anyway just not on my neck (?). The massage was not truly deep tissue and felt like a normal relaxing touch massage. After the massage, we were told we had 30 mins in the hot tub. But the attendant had waited to turn on the water until that point, so 10 mins of that time was lost waiting for the hot tub to fill up. Then an attendant knocked on the door about 15 mins in and said it was time for us to be done—I told her there was no way we had been in there 30 mins and she said she would check the timer—she did not come back for another 15 mins, so clearly they made a mistake. There was champagne and chocolate covered strawberries included in our package, which we enjoyed. But all in all, this couples massage experience was a let down and not worth the...

My husband treated me to a spa day for Mother’s Day. I booked Santa Fe Day Spa because of the convenience of the location and because of the large selection of services. I read mixed reviews on yelp and was a little apprehensive but gave it a go. I was told to arrive at least 30 minutes early to fill out paperwork, which I did. I filled out one sheet of paper that took about 2.5 minutes to complete and was left alone – sitting, wondering if someone was going to come get me, speak to me, walk me around, show me the sauna… something – nope, just sat there with not one person asking me if I was ok or needed anything. My appointment was at 3:30, 3:30 came and went and I finally went to the front desk to ask if I was going to be seen. The lady who did my facial came out and greeted me. I needed to use the restroom before my facial and because I had never been there before and did not know what to expect I waited until someone came and got me – I did not know that my needing to use the restroom would eat into my short facial time. Because of my need to use the restroom and my representative’s tardiness in getting me, my 25-minute mini facial lasted about 15 minutes and felt extremely rushed. I booked two services back to back and was not offered a robe, I was not shown the hot tub, nothing. After my very quick waste of $62 I was seated back in the waiting area to wait yet again for my next representative for my massage. The massage was wonderful! Because of that, I felt a little better about the experience. Overall – I would not recommend this place if you are looking for a relaxing spa treatment – this is a very large location that is loud and not like a typical, quiet, tranquil spa. If you need a quick deep tissue massage to work some stuff out, go here, otherwise – look...

I have been to this spa a few times. I will say that the people here are very friendly ! Shelby who does the facials and Rah who does nails are absolutely amazing. I rate this spa 3.5/5 because it is so LOUD. I have told the host about this before, and they said to come back earlier in the week and during the mornings. I tried again today and it was not bad at first. There were less people so I figured okay this might be the best time to come. In the middle of my massage there was so much laughter and talking. It totally takes you out of your zone! I go from being relaxed to completely annoyed. I walked down the hallway, and in room four it was an employee with a client. There are signs that say quiet zone and even the employee is being loud back there?!! Take your client to the sitting area to converse and laugh.... that is not fair to the people that are in the back paying for a service. I normally go to Ross Bridge Spa Resort and I am trying to give this place a chance because its closer to where i live, they are reasonable priced, and a little cheaper than Ross Bridge. It seems like this spa is more for day parties or wedding parties versus a place to get some peace and quiet/ or some "you time".

I will try to come back and visit one more time next month. I am told to come on a Monday or Tuesday in the evening or morning. They really need to do something about the noise. Insulate the walls...