Hampton Inn & Suites by Hilton Indianapolis South Greenwood — Hotel in Indianapolis

This would be an amazing hotel if it didn't do all the lame trends new-build hotels follow these days.

The bathroom has a sliding pocket door that isn't even flush with the wall. They get bonus points back for having a fan in the bathroom to help mitigate sounds/smells but still, the sliding door trend with new hotels is maddening.

Breakfast is a crap shoot. If you happen to be staying when the breakfast staff is mixing it up with more offbeat menu items, you're stuck with waffles and stale bread items. The morning I was there it was seasoned red-skinned potatoes and 'southwest' omelettes.

I fully understand it's common practice for chain hotels to rotate breakfast menu items to create variety, but usually when they do that there are still staples like scrambled eggs/bacon for guests who, y'know, want a standard hotel breakfast. On that front, the Holiday Inn Express across County Line Road absolutely demolishes this Hampton on breakfast.

The front desk employees were nice, though I do think I checked in when someone new/nervous was working. One of the first comments about whether my room was ready or not at 3pm was "well it is only two minutes into check-in" as if showing up on time for check-in is a social no-no.

At its core: I used the Hilton app to choose a room on the 4th floor close to the elevator. All I particularly cared about was a room close to the elevator, and the app makes a big deal about how you can simply check in from your phone.

All the front desk would've had to do is say "Oh, housekeeping hasn't made it to the fourth floor yet, but we have the exact same room location on the second floor ready to go."

Instead, there were several times where the employee would say something to me really quietly and then we'd stand there for a moment. At one point she simply took a master key and took the elevator up to the fourth floor to check if the room was clean, leaving us to stand in the lobby sort of just... waiting.

Instead of proposing a clean, identical room within 30 seconds, we spent probably five minutes awkwardly standing in a lobby with backpacks and a digital key to a dirty room.

Later in the day, after the concert I was in town for was delayed due to weather, I asked to extend my stay one night. Now, apparently there was a firefighter convention in town that had booked the hotels in the area completely. Totally understandable. But the quiet front desk person offered to keep an eye out for cancellations and let me know "by end of day" what the situation was.

After tossing and turning half-asleep waiting for a phone call that never came, I called the front desk at 2am and spoke to the night auditor, who knew absolutely nothing about it. Not only did the day shift person not call me to say nothing had come available, no note had been left for night audit to earmark any cancellation for me.

This Hampton Inn & Suites is okay, possibly really good, but I happened to get an unfortunate mixture of circumstance...

On March 30th, my wife, daughter and I checked into our Hampton Inn located in South Greenwood near Indianapolis. When my wife went to bed, she screamed in pain. I thought she had stubbed her toe, but she felt blood running down her leg. When i moved the bed spread up, we had seen a metal prong that holds the bed spring in place without a rubber cap. I have provided pictures of both what it should look like and what it did look like. We reported the incident to the front desk attendant and he gave us a band-aid to cover a deep gash. The next morning, we asked for a manager, but we were told she was in a meeting. We were told to fill out a form, so we did and left it for the manager. We went to urgent care to seek treatment. We wanted to provide an update on the medical treatment, but the owner was not available and we were told that we would receive a call back. When we didn’t hear back from the hotel, we emailed guest services with Hilton, but they told us to call the hotel where the incident happened. After several calls and emails, we still have not heard from the hotel. There were no inquiries on how my wife was doing, no apology from the owner...nothing. We are not complainers, but thought that this incident and the lack of customer service should be known. I love the Hilton brand, but this was really disappointing and still feel like something...

The hotel and the room was nice and clean. The breakfast was great and exceeded my expectations for a free hotel breakfast. The staff were all super friendly and helpful. Notably, everyone had a smile and said "good morning" at breakfast and asked if you need anything. After we checked in, I noted how well the process reflects the brand standards expected when you go to a Hilton brand property. Odell was working the front desk when we checked in and the last night of our stay. He was the first impression for a great stay. I was super impressed that he followed all of the steps you expect when checking in, including thanking us for being a Hilton Honors member, giving us water before we went to our room and, most importantly in my opinion, he wrote the room number down and wouldn't say it aloud (even when my fiance asked). As a female traveler, I know that hotels shouldn't be saying your room number where people can hear but Odell was the first person I've ever seen actually refuse to say it and just point privately to where it was written. I have nothing but praise for this property and all of the staff were phenomenal and should train every other hotel staff to be as friendly, helpful and welcoming...