Hilton Garden Inn Indianapolis South/Greenwood — Hotel in Indianapolis

I recently called ahead to check amenities for a night's stay to celebrate our recent 40th Anniversary. I was absolutely thrilled when they upgraded our room, offered us 2 complimentary breakfasts. The clerk wished us a Happy 40th. When we arrived there was no reservation. The manager said the hotel only had two rooms available. I checked my emails realized that I had not received a confirmation.(admittedly my mistake)After going over when I called and whom I spoke with when I booked the room. I pulled up my recent calls list and verified that I called on the date and time stated. I also remembered the associate by name whom I spoke with, (gave my credit card #, email and other information to). Although the manager admitted the clerk I mentioned was on their staff, and was working at the desk when I said I called. The manager argued that her staff COULDN'T have given me the rates, I stated. As if I was making it up. The front desk manager offered to call the associate that I spoke with, to check if she could remember reserving our room. I was shocked when the associate said she didn't remember anyone calling about an Anniversary stay or bookings under our names. Before calling the hotel and checking with them, I had opportunities to book through other providers at a much cheaper rates. After rationalizing the thoughtfulness and breakfast vouchers, thinking it was well worth paying a little more for our hotel room for the courtesy. How wrong was I? Throughout the day I continued getting offers from other providers after I had booked through the hotel, unaware of what was awaiting me. The manager was dismissive and less than apologetic. And since this is the second time they have lost our reservation. (Last time they blamed it on the web site we used) I was infuriated and wondered why after admitting past computer glitches. We came back to, "only two rooms available, take it or leave it" The poor rating was because there was ZERO accountability for THEIR mistake. As well as ZERO hospitality. (The highlight of the conversation after accepting a room at much inflated prices meant for straggling travelers, was hearing about the manager's new car). She seemed to not give a second thought to our 40th wedding anniversary, reservation and inconvenience. To make matters worse, the implication that I lied about the, albeit false offers of special treatment for celebrating our anniversary at their hotel was humiliating. Knowing I could have accepted other offers from equally cold hearted business partners left a nasty impression I won't soon forget. We used to consider the Greenwood Hilton Garden, a nice place to get away to for a special evening. But not now! The whole experience put a damper on our special night and our opinion of the hotel. I doubt we will ever be back! Good service includes accountability

(It's been a few years since our last experience with this hotel. Our anniversary is coming up but recalling our experience there has kept us from ever using the Greenwood facility for any special events ever again. I will give the Hilton Corperate office thanks. Because corporate apoligizèd for the treatment we recieved. We have used the Hilton for travel and with family away from our area. But not again at the Greenwood facility. It was unfortunate we used to recomend.the place for family and friends visiting the area for weddings, funerals, etc. But not anymore I wouldn't want them treated as...

Let me start off by saying I never do reviews on anything. Ever. Concerning hotels, I simply consider myself fortunate to have a decent place to sleep for the night. I travel monthly for work and stay at a Hilton owned property every night. If my company had payed $65 for me to stay here I wouldn’t be writing this review. I also stayed at a Home2suites owned by Hilton the past three nights and was very pleased. Upon check in, my room didn’t have a shower curtain in the bathroom and the WiFi didn’t work in the building without the special promotional code I had to visit the front desk to obtain. Upon arrival my room cards allowed me access to the front entrance and the workout room. My cards did not allow me access to the pool or side entrances. After working out I attempted to get into my room and my cards didn’t allow me access. I had to go to the front desk and the issue was resolved. After working out and taking a shower the tub barely drained. I had to take the conditioner tube and use it to prop the drain fully open so the tub would drain normally. This is surprising since the building looks practically brand new. Then I go to watch tv and I can only power the tv on and the volume works with the remote. I can’t change channels or change the source. Another trip to the front desk and am told there is a sensor that was probably knocked off due to cleaning. I found the sensor, straightened it, and it works properly now.

Something else I found odd is no complimentary coffee in the lobby, but they do have fruit flavored water which was nice.

The workout room was out of sanitary wipes and one treadmill was out of order. Other than that the workout room was cool temperature wise and fine.

The hotel is very clean and quiet. Very easy access from the highway. It has a nice large lobby with a gas fireplace as well as a restaurant and bar inside.

The last thing I will mention was lack of staff friendliness. There were two women at the front desk during my stay. The older woman helped me every time I went to the front desk, but I had to interrupt her from being on her phone each time. She was nice and helpful, but only after I had to make myself known to her. Each time I had to say “excuse me “ to be recognized. The other girl at the front desk was also on her phone and never once after four trips through the lobby greeted me or acknowledged me. The past three nights I stayed at a Hilton owned Home2suites and the entire staff there was nothing but nice, outgoing, welcoming, and friendly.

Hopefully my stay and room here was just a dud and doesn’t represent the...

Worst hotel experience ever. We are driving 10 hours from tn to wi and needed a nice bed for the night. We saw the Hilton garden inn in Indianapolis and read good reviews. It had a listing for a nice king jacuzzi suite. We paid $197 for 1 night. It was the most expensive and highest rated hotel in the area near the freeway. We are told the hot tub is closed due to a light fixture hanging by exposed wires in the hot tub but the pool is open. So we get our key and head to the room. We get to our room and the carpet is soaked by the window and ac unit. There is debris on the couch and chair. I take a shower to wash off the long drive. After the shower i notice the entire floor is wet due to a cracked foundation in the lower right corner of the shower. This filled the bathroom with water and soaked the carpet from the entrance all the way to the bathroom. I go speak with the desk clerk and they apologize and a second room is provided. We get to the next room and it has no heat and ac blowing even though the thermostat was set to 75(winter 20 degrees outside) We sit on the bed and the entire frame is broken and legs bent and headboard is layed behind bed with no attachment. So if I roll over it falls forward almost hitting your head and makes a loud bang. The tv remote was broken. There was also a large wet stain on the ottoman.(during covid are you kidding) We tell the front desk and they offer a free breakfast coupon and the maintenance man. So the maintenance guy comes up, sees the room and almost starts crying. He said he cant believe they have you two in this room in this condition. It should not be rented to anyone until the bed is replaced and the room cleaned better. He tried for an hr to screw in more boards and bracing but the bed was beyond repair. He apologized and said he was disgusted with the company as they never repair anything correctly only try to put a band aid on it. The maintenance man was the only redeeming quality for the hotel. He tried so hard to fix everything for us and was very kind and sympathetic. He was definitely too good to work at such an horrible hotel. We then asked for a refund at the front desk. They said no and advised I need to deal with Orbitz. We called them and they called the hotel to verify all our complaints. The hotel said they have us a free breakfast and that's all they were willing to give us back for 3 hours of hassle. I was able to dispute this and get a refund after more than another hour speaking with a...