Fairfield by Marriott Inn & Suites Jacksonville Butler Boulevard — Hotel in Jacksonville

Considering the amount of other hotels within minutes of this location, I would not stay here again, nor recommend this location.

We checked in on March 2 and out on March 3. My wife downloaded the Marriott app so we could check in on the app and use the key from there. We arrived at the hotel around 11 pm or so. At this point, we had not received any sort of notification via the app of a successful check-in or of a key. So my wife ran inside to get a key to the room, while I parked the car. Once I got inside I noticed the front desk was empty, however my wife did appear to have a key. Once we walked away a little, she explained how rude and unhelpful the front desk person was. My wife had tried to explain that she checked in via the app, but never received a notification that our room was ready or anything about a key. The front desk person replied, "Well it shows you checked in." So, my wife again asked about a key, and she was told "Well it shows a key was issued." She explained there was nothing on the app and we needed to get one for the room. The person at the front desk grabbed a key that was labeled with our room number and said "Well, I guess you can have this". And that was the interaction. There was no information about breakfast, nothing about Wi-Fi, nothing at all. This person clearly wants the app to always just work so that they never have to deal with guests.

We got to our room and it was pretty warm, we were able to get it chilled pretty quickly. The floor was very weird. It was some form of the snap-together or similar faux hardwood flooring. It looked fine, but the area between the bathroom and room area sank in certain spots and was noticeable with socks on or barefoot. Not sure what going on there, but for sure some sort of issue. After a few minutes, the room was pretty chilly, so I turned it up a degree. Then about 30 minutes after laying in bed and watching TV, it was hot. So this room was either hot or cold, not in the middle. Regarding pillows, if you need a larger pillow I would bring one. Our room with a king-size bed, had these small almost square pillows. They were thick, but any tossing and turning and your head is off that pillow.

After an ok night of sleep, I woke up and took a shower. The plan was to shower up, grab breakfast downstairs, then pack up the room. As I was heading towards my shoes, I noticed an unwelcome visitor. I exclaimed to my wife that we had a new roommate. I was going to grab my phone to document our encounter, but being camera shy it ran back to a safe place behind the TV stand. My wife was disgusted and said let's just leave. So we skipped breakfast and went to the front desk.

At the front desk, the person approached from the office/back area and asked if we were checking out. We said yes, and they said ok you are good to go. That was it. Never any questions about the stay, how was everything. Nothing. Had we been given the opportunity we would have mentioned our unannounced visitor. It seems that customer service isn't a concern here.

Since there are so many other hotels right in this area, do yourself a favor and check out some other hotels.

Yes, the unwelcomed visitor...

I am pretty loyal to the Marriott brand due to so many poor hotel experiences with other brands. We have been to Jacksonville many times which is why I am giving them 3 stars. Technically they deserve 2 but I'm adding another star because I know the selection is rough here. We booked this hotel months in advance. I booked a king suite because I like having the separate sitting area for convenience. It was just my husband & myself. We arrived a little early but had requested early check in on our reservation. At first we were put in room 521. We loaded up the luggage cart with all of our stuff and proceeded to the 5th floor. We noticed the lobby was kept cool but the elevators & hallways in the other floors were very hot. It's Florida and I do not think the elevators or upper hallways are air conditioned. We also noticed the elevator smelled like smoke and the floor was very sticky. We walked into our room and as soon as we opened the door we were hit with an overwhelming odor of cat urine! I tried to call the desk from the phone in the room but it did not work. I also noticed the big yellow drying fan in the middle of the floor. Obviously we should not of been placed in this room. I called the hotel from my cell phone and told them what happened. They said come back downstairs and they'd move us. We hauled the cart full of luggage back downstairs and were told they did not have any more rooms on the 5th floor. They put us in room 420. We hauled the luggage up to the room. Our keys would not work on the door. The housekeeper let us in and we found a busted AC unit. It was humming loudly but would not work. I again called the desk. They said we had to come back downstairs! We proceed to haul this luggage cart back down again! Suddenly they had a room on the 5th floor again! Wow! We could have just saved a lot of time & hassle if someone would of just brought a new key up to us. We were placed in room 520. Luckily the front desk lady went up to check this room with me while my husband waited downstairs with the luggage. The DND sign was on the door but it was missed by housekeeping. This room had its issues but it was better than the other options. There was peeling paint, something splattered all over the wallpaper in the bathroom, leaking fridge etc. we were running late at this point since it took us an hour to find a clean room so we got ready to go. We had plans for the evening and requested 2 extra...

I recently had the unfortunate experience of staying at the Fairfield Inn and Suites in Jacksonville, Florida, and I must say, it was far from what I expected. As a Gold Elite member, I had certain expectations, but unfortunately, they were not met.

Upon entering our room, we were immediately hit with a strong musty odor that made the entire space feel damp and uncomfortable. The sheets felt wet, which was incredibly unpleasant. It’s safe to say that a good night’s sleep was out of the question.

To make matters worse, we encountered a variety of creepy crawlers and bugs scurrying between the walls. It was an unsettling sight and made us question the cleanliness and maintenance of the room. Additionally, ants were swarming all over the room table, which was not only unhygienic but also quite off-putting.

As a loyal Gold Elite member, I expected to receive the complimentary water and snacks that are typically provided. However, to my disappointment, they were nowhere to be found. It’s disheartening when a hotel fails to fulfill even the basic amenities promised to their valued guests.

Overall, my experience at the Fairfield Inn and Suites in Jacksonville was extremely disappointing. The musty room, the presence of bugs, and the absence of the promised complimentary items left a sour taste in my mouth. I hope that the management takes these issues seriously and works towards improving the quality of their accommodations.

In addition to the aforementioned issues, I must highlight the lack of attention to my service requests during my stay at the Fairfield Inn and Suites in Jacksonville. Despite notifying the front desk about the number of people in our room, we were only provided with three bath towels for the entirety of our stay. This was highly inconvenient, as we had four people sharing the room and required an adequate number of towels for everyone.

I understand that mistakes can happen, but it is disappointing when a simple request like this is not fulfilled. It left us feeling neglected and undervalued as guests. It is important for hotels to prioritize the comfort and satisfaction of their customers, especially those who hold loyalty status within their rewards program.

I hope that the Fairfield Inn and Suites takes this feedback seriously and takes steps to improve their service and attention to detail...