Kazu Sushi Burrito — Restaurant in Jacksonville

This was an absolute terrible experience for me. I’ll order pokey bowls all of the time from a few different companies. This one was a terrible experience. I did order my meal through Uber eats and there was no issues with the delivery. However my meal had something wrong with everything I ordered. I ordered a Poké bowl and a spring roll as well as buffalo chicken dumplings. The pictures will show for themselves but they put my sauce in the package with fresh fried food and it was so hot that it melted the plastic and the sauce poured out onto my spring rolls because it no longer had a lid as it melted. As for the dipping sauce with my buffalo chicken dumplings it was delicious, unfortunately I only had enough dipping sauce for one dumpling. This is a complete waste of plastic because they didn’t put any dipping sauce in this thing. I asked for soy sauce and I got hot sauce instead, no soy sauce at all. I opened the package that was red and looked just like soy sauce and poured it on my wasabi to mix it and I don’t hot sauce all over my wasabi which is just ruined my wasabi. As for my actual Poké bowl I ordered seaweed salad as one of my toppings and I got none. I also added a special note that my fresh jalapeños be chopped. They just threw the whole fresh jalapeños in my bowl for me to have to dig around and get out. My meal ended up being so hot because of all the jalapeños they had ran through it that I could not even eat it. I love love love spicy but I can’t eat big chunks of raw jalapeños. Every other time I’ve ordered pokey bowls I have always asked a special note for the jalapeños to be chopped and they have always been able to do it. Obviously not this time. This experience was terrible and a waste of my $30. Won’t...

I’ve been going to this restaurant for two weeks straight, hoping to support a local business, but unfortunately my experience has been frustrating and disappointing.

Every time I ordered the same bowl with two meats/proteins, I was charged a different amount — sometimes $11, sometimes $13, $15, and even $17. When I asked the cashier why, I was told it was because I had three meats. I explained multiple times that I only ever ordered two, but he insisted I was wrong.

Today was the last straw. I ordered my usual bowl with two meats at lunchtime, and the cashier charged me almost $20. Again, he said it was because I had three meats. When I disagreed, instead of listening, he stuck his hand into my bowl — after working the register — and stirred through my food to “check” how many meats there were. I found this so unhygienic, humiliating, and unacceptable.

He remade the bowl, but the lack of respect and basic food safety was shocking. I let him know I would not be returning.

It’s sad because the food is good, but the inconsistent pricing, poor customer service, and disregard for hygiene mean I can’t recommend this...

When I first saw this place, I had to text my husband and children. We thought we invented the term sushi burrito and we regretted not copyrighting the term! Sushi burrito was named when my kids currently young adults were just little people and couldn't figure out how to roll sushi properly. Their eyes are always bigger than their skill. How do you wrap huge scoop of rice and fish into a delicate sheet of seaweed and make it all pretty. You just can't. Well, back to the restaurant...one sushi burrito looks big enough to fill you up. I wouldn't know because for my first visit, I opted for the bowl. I picked make your own. This time it is I who had eyes bigger than stomach. Just because you could doesn't mean you should. I had the staff put basically all the vegetables in my bowl (the ones without up charge). For protein, you could choose two or three (priced accordingly) but there are no limits on vegetables! Long story short, I should really have gone with the menu items. They look much more appealing. The staff members were courteous and accommodating. I would come back again the next time I'm in...