Hampton Inn Jacksonville South/I-95 at JTB — Hotel in Jacksonville

I arrived at the Hampton Inn in Jacksonville near Butler Boulevard and I-95 on October 27th 2025 and checked out on the 29th. When I arrived, a bedside lamp was crooked. Investigation revealed a distorted base and a bulb-socket that was partially disconnected from its base, revealing live wires. The socket was not visible except when inspecting the lamp, but the crooked base should have alerted the housecleaning staff that something was amiss.

I advised Jay, at the front desk, of the problem. She could not unplug the lamp, because its cord was threaded through a hole atop the nightstand to a wall outlet and the outlet itself was behind a panel of the nightstand and was hard to reach. She and I together were able to get it unplugged. Her attitude was outstanding.

She then swiped a replacement lamp from a vacant room. This lamp had a shade of which one of the three struts that held it together was broken. But the lamp was safe, and I let it be.

The next morning, I reported an obstructed toilet. Maintenance came and cleared it while I was out. Job well done, except that I had reported that the replacement lamp had a defective shade (see above) and that the faucet handles for the sink and shower were both loose and needed application of a hex wrench to tighten them. Easy fix. I own two hotel rooms myself and am familiar with such maintenance tasks so have no sympathy when such maintenance is not done. It wasn’t. Only the toilet was fixed.

On checkout, I reminded the desk clerk Bella of my maintenance reports and she had a hostile attitude and complained of my “whole bunch of” maintenance issues. She said that the replacement lamp had not had its power cord threaded like that of the prior lamp because parts were not in stock but it’s obvious that the inability to thread a power cord is not a parts-missing problem but a laziness problem. No apology for the loose faucets’ not being repaired. No mention of an attempt to repair or replace the lamp shade. Bad attitude.

The room, like the rest of the building, was beautifully clean. The morning breakfast was outstanding.

Please note that big corporations use psychology tactics to calm down dismayed customers and in so doing can try to dodge pressure to make legitimately needed improvements. A legally binding promise to do something specific, that future customers can see, will assure me that this is not up to Hilton standards. I forgive, but soft words won’t work. I sent a draft of this review and received a plastic-sorry in reply with no promise to enact policies to prevent recurrences. Discouraging. Please read a response, if any is provided, with this...

Wow!!! Unreal. I am a HILTON honors member and my family have been displaced by the hurricane so we came here for refuge. Had our small 6 lb chihuahua with us. The woman at the desk was almost gloating in our situation. Im not exaggerating!!! Priced at above normal rates for a weekday night (can you say price gouge??) never mentioned that there was a fee for the dog which we could’ve easily smuggled in! So we left and tried to find an alternate hotel but was late and the 2 others nearby were sold out. So we went back. Took the room that was available and in the middle of the night the toilet backed up and poured all over our floor. We had to go down to get a plunger because she said there was no maintenance crew available. We semi fixed it ourselves so we could get through the night. Finally fall asleep and of course maintenance comes at 8 am to fix the toilet. Took him 45 m to finish. We then Try to fall asleep again and then housekeeping knocks on the door at 9:30 am not to clean the room but simply to Ask If we are staying another night!!??? What’s the purpose of that?? We went to the desk and complained and they offered us to be comped half off the charge of the room. Then we go to checkout and they only gave us $50 off not half off the rate AND they charged us $100 for the dog!! Which the original clerk NEVER ONCE MENTIONED. Unacceptable !! (Let me add La Quinta doesn’t charge a pet fee at all) The checkout clerk only agreed to remove the dog fee but wouldn’t give us the room rate the original clerk offered. We Asked for a manager and of course the clerk says “she is the manager”. She wouldn’t budge, didn’t care about the rating I said I was leaving or that I’m calling corporate. I guess you can expect this from employees that just don’t care about making a situation right! I am a business owner and if a customer has a valid gripe or poor experience with your company you make it right!! Corporate will be hearing from me! Along with every forum I can post this! Shame on you HILTON if this is considered acceptable. If not, you need to hire good employees to represent...

Spent the night here after a few late flights.

Front desk staff was very welcoming and assisted us.

The beds are comfortable, there is a large tv, a mini fridge and a microwave. The AC is controlled by a wall thermostat.

We got here very late because of the delayed flights we were on, so we made sure to put the do not disturb sign on the outside doorknob. I also locked the door with the latch and deadbolt on the inside.

At 0820 the housekeeping person tried to get in, and thankfully I had the latch locked because they would have just came in while we were in bed. But they just left the door cracked and didn’t close it afterward. I got up after they tried to enter, and no one was there.

I went back to lay down and 30 minutes later, a different housekeeping person just knocked and said housekeeping, this time being awake, I said "occupied" and they left.

I could hear people down the hall getting upset because the housekeeping people are coming in while the do not disturb signs are on the doors.

I know they are rushed the clean the rooms, but if there is a do not disturb sign on and you are coming in before check out time, is ridiculous. It comes from bad training from management.

The windows are openable from the inside, which is so dangerous, especially on the upper floors.

When checking out, we brought up the housekeeper trying to come in unannounced and asked if it was normal. She said it showed we checked out at 0630. We said we did not check out yet. She said someone said our room number and that's why it happened.

When people check out, the front desk staff checks them out via room number and key card. The system wouldn't allow them to check out if it wasn't associated with the key card. So her response was not at all professional.

I think the late night front staff and the rooms are great, but if this is how the housekeeping acts, I do not recommend staying at...