Killington Mountain Lodge, Tapestry Collection by Hilton — Hotel in Killington

This hotel is such a mixed bag, it's honestly not worth visiting in the end though.

The first thing we were greeted with was a dirt parking lot, and a disheveled pad at the front entrance. No big deal, I'm actually okay with this. It wouldn't be an issue if the rest of the hotel didn't set such low marks.

As we entered, we walked up to reception and set our gear down. We waited for quite a while as there was no bell and no employees in sight. Finally my friend decided to call the front desk and see if a ringing phone would get attention. It worked! Upon the employee coming up to the counter, he had nothing but attitude for the fact that we called and was completely annoyed that we interrupted him "servicing an issue". We apologized, and played a back and forth game of this employees attempts at "dead pan humor" and annoyingly blatant passive aggressive behavior. Finally, we got checked in and proceeded to our room.

When you exit the elevator, the first thing you'll notice is a musty smell and heat and humidity in the hallways. It appears they may not have much in the way of climate control there, but it is just a hallway.

First, the carpets were beat up and didn't show much sign of care. Second, the window was stuck open and broken at the crank, our room was easily 80 degrees and the portable A/C was not adequate to cool the room properly. We decided it wasn't worth the fight with the guy at the front desk and took our showers. The bathroom was horrifying. With stained tub, dirty curtains, hair on the tub and lots and lots of dust in the fan - it was bad. But we did our thing and showered, while we debated how to handle the guy at the front desk (who we didn't think would be fair upon confrontation). Then the A/C died out and was asking us to dump it, when I walked over to it, the floor was soaking wet (if you know carpets, this means future or current mold). Thankfully I brought spare socks on the trip, since that pair was now soaking wet.

At this point, we went down and found a new person at the front counter. We expressed our issues and he immediately changed our room, he was friendly and courteous.

When we came back from dinner, we ran into the first employee and he was now magically really nice (in front of his co-worker?), he asked us to park our bikes by the front door so they didn't fall over and he was happy to help us find a good spot. When we came back in, we asked about the pool and found out it was closed (huge disappointment), so we opted for the Hot Tub. Well the hot tub was nice, but it was low on water, so it wasn't circulating the water well and it was blowing the water all over (it stayed this way the next 2 days).

So we went back to our new room, and the tub was still covered in rust stains with a gross mat and the shower curtain was still gross, but the room was survivable at least. The safe was broken, but we sort of expected it at this point..... we went downstairs and got some beverages, the front desk clerk comped them to make up for the room issue (again, this guy was great) and we went to bed. The mattresses are comfortable but the pillows are junk.

Upon waking up, we went down for the breakfast. Well that really sealed the deal.... the food was disgusting. Rock hard sausages, rubbery eggs, dirty cereal dispensers and not much selection. Even the bagels had no option to toast. We opted to make our own waffles (which were good), but after our experience at the previous hotel in Burlington - this breakfast was just awful. The dining room, the buffet tables, everything was just awful.

The next day, we went out and rode and explored, the area is great. But this night, when we came back to a third desk clerk, they advised hot tub was closed. He said they close it, because people complain about noise when it's open at night. We slept that night and checked out as soon as humanly possible.

My assumption is that they cater to winter guests well and just throw in the towel in the off season. Maybe I'm wrong and it's this...

Killington Mountain Lodge, Time there was 6 days in April.|We checked in late Saturday afternoon after a 10 hour drive from Baltimore. And keep in mind too that we had a little dog in tow too.||Now please keep in mind that before we headed to KML, I looked at the reviews for this 3-star lodge and there were many mixed reviews. Enough mixed reviews/opinions that I planned accordingly to bring our own water, our own sheets/pillow, I mean we were prepped for any of the conditions the reviewers cited.||We parked the car in the parking lot, although it had snowed LOTS recently, the lot was cleared! We parked easily enough and checked in at the front desk where we were greeted nicely by an individual who checked us in smoothly enough.||So far, so good. We made it to our room and quickly unloaded and inspected the place. Sheets clean and crisp, the pillows fluffy and clean, the bathroom sparkling! Even had the little complimentary soaps and lotions. |Big televisions in each room, with select networks available too. Netflix, ESPN, you get the idea.||Free Wi-Fi, easy to connect and actually stays connected for the duration you're in the building (unlike other places) and the balcony (we were on the top, third floor) was nice too although we were on the corner facing the road so the view was so-so. ||Oh I gotta mention, the heat and air unit worked amazing for our whole stay! Unlike other places that take forever to cool the place down or heat it up.|And the time we were there the temps got as cold as 20 something at night, to 60 something in the days, so we needed both heat and AC! lol.||We unloaded and started to consider dinner. They have a bar and a grill/restaurant there, so of course we opted to get some food. And the food was good. The Chef was rather personable as were the bartenders too. ||The food was good... and the drinks were on-point too (White Russian, Whiskey sour for me, a Shirley Temple for the wife).|I think the first night we had pasta & marinara.||And the view from the bar to the steam from the hot tub, and beyond that a nice view of a golf course that is behind the Lodge.||So far, I have found that the negative reviews were way off, but in their defense, Between Aug '23 and maybe Feb '24 this place was in transition (Hilton, I think, took 'em over and started fixing the place up).||Throughout the next 5 days we fould consistency at this place. The people were friendly (Eddie, the dog, pretty much adopted most of the crew there lol) and we chatted it up here and there. The Chef went out of his way to help with a special request too, without a single grumble or complaint.||The housecleaning crew, you always saw them busy from one point to another, but not quite busy enough to say Hello.||They have a breakfast buffet that cost I think $25... sign posted at the front door so you're not caught off guard. I did not care for the buffet though as it was too limited for the price. That is negative 1 or like 4 negatives...|1: buffet|2: only one elevator|3: really need to re-stripe the parking lot to see parking lanes|4: No closets in the room (no seriously, lol).||So as not to ramble much more, food was really good (definitely a meat place (Steak, prime rib) but also veggie availability too), availability and consistency spot on with the whole crew, cleanliness aces, Starbucks in the lobby (limited hours) and some great restaurants and such in the area from steak, to Tapas, to chicken, and even a nice store at the bottom of the hill that has a deli, bakery and is an actual small grocery store and the prices decent.|Beds were sssooo comfy as was the blankets & pillows, the walls are thick (didn't hear the neighbors or the street noise).||It's a nice place to stay, don't let the negative reviews...

Being kicked out by the hotel (who canceled our night with no notification), and insulted by the hostile front desk: Hilton, is that how you treat your Diamond member? To all upcoming Hilton guests: Long story alert but this is definitely worth to take a read

My friend and I booked a room at Killington Mountain Lodge for 2 nights, 12/16/2022 - 12/18/2022. My friend has the Diamond status with Hilton. So he booked the room through Hilton App. My friend tried to checked in on 12/16 at the hotel with the front desk, but was told that the room was not ready. So later on the same day, he checked in through Hilton App digitally. Due to the snowstorm, we couldn’t come to the hotel to stay there 12/16 night.

SURPRISINGLY, in 12/17 afternoon, when we were on the way to the hotel, he received an check-out confirmation email from Hilton, saying that we have already been checked out! More SURPRISINGLY, the check-out confirmation email shows only ONE night, 12/16-12/17, was booked.

Apparently, we never checked out or modified the stay simply because we needed the room and would stay through 12/18 as in our original reservation.

Being rather confused and worried, we went to the hotel and asked the front desk gentleman Kyle (unsure if I spelled the name correctly but it sounds like this). We had the WORST EVER EXPERIENCE in any type of hospitality business and were literally INSULTED by Kyle. Below are what happened chronically:

After we explained the situation, Kyle was a bit frustrated and thought we checked out ourselves. We reiterated that we never checked out ourselves, then he called the hotel manager. Kyle explained over the phone to the manager that we were checked out because “the housekeeping staff sawthe room was untouched” then the hotel checked us out. Kyle hung up the phone and told us they were fully booked the night of 12/17 and we had to find another place. We understood the situation but we need a proper explanation and resolution for such situation. However, what Kyle kept doing was to blame us for having ourselves checked out and tying to kick us out. I asked Kyle by which rule that the hotel is authorized to check guests out with no notification in advance even if the the guests have the valid reservation. Kyle replied “there are plenty of hotel rules, which one are you talking about?” Being helpless at that moment in the midst of the snowstorm, I asked for Kyle’s suggestion as we got no place to stay for tonight. Kyle’s response was “you ask Hilton… I see you are a Hilton Diamond member, and you better be smart next time”. We requested to discuss with the manager, he said she has no time for us although he was literally just talking to her on the phone. As Kyle not being sympathetic and helpful, we called Hilton customer service in the lobby. While we were speaking with Hilton on the phone, Kyle, who’s in the middle of helping other guests checking in, shouted over to us “you don’t make the call in front of me, you go out and make the phone call!”

A TRUE DISAPPOINTMENT. Hilton, Please give us a response. We will do everything we can to fight...