Killington Rental Associates | Killington, Vermont Vacation Rentals — Hotel in Killington

We booked a place with Killington Rental Associates through AirBnB for our ski trip. Everything went smoothly until more than a month later when they contacted us and asked US to cancel the reservation because they had sold the location we had reserved. This is after imposing a STRICT cancellation policy on us that required us to pay at least 50% of the rental costs (thousands of dollars) if we cancelled at any point for any reason. But they had no issue pulling the rug out from under us. Not only did they cancel on us, but they tried to circumvent AirBnB to try and pin the cancellation on us.

They offered us a refund on our booking, or similar (but not as nice) stays in a different area that would have costs us even more money out of pocket. We were committed to the trip, and ended up having to find a new stay that cost us hundreds more (not with Killington Rental Associates of course), or lose the trip entirely. I am not sure how they find it acceptable to simply dump us on the street, offering no more than a refund, when they had the guts to enforce such a strict cancellation policy on their guests.

I will certainly not be booking through such an unprofessional rental agency in the future, I'd rather not be left stranded for a vacation again. I've never heard of a rental agency that simply sells the vacation rental you booked without honoring...

I will never rent again and will encourage all my friends and family back home in CT and MA to never rent here again. The state of Vermont restricts out of state travelers and this company will not comply with those rules. Because it is only an honor system they have encouraged us to rebook our rental or face losing $1600. They want, and are encouraging Floridians to come from FL to VT for 3 days without quarantining or face losing all your money. This is crazy. Why should they keep our money because we choose to follow the rules set out by the government of VT. We didn't ask for a refund only an extension of the credit. I am still in awe of a company that acts this way. Take your money elsewhere there are plenty of other rental company's leasing property in VT that would comply with...

This was the worst rental company I have ever dealt with. I stayed at the Deep Leap rental property that is managed by this company. They require a $1000 damage deposit up front which is fine because I have never had an issue with damages to a rental. They ended up charging me over $500 for a broken couch and bunk bed. When we left the property, the couch was in the same condition it was upon our arrival. No one even slept on the bunkbed because it was already broken when we got there.

The company never responded to my emails disputing the charges, never sent an itemized bill of the damages and were completely unprofessional.

Please do NOT rent any properties managed by this...