Resort World — Hotel in Kissimmee

Customer service was by far the worst because everyone isn't on the same page. I had three people tell me three different stories. and the manager Matthew lied about protocol and once I caught him in a lie he decided to be helpful which wasn't helpful. Also I called about my second wave of advertising and told the lady to drop my price from 1800 to under $1,000 so that it can get sold faster and instead of following orders/directions she sets my price at 2k SMH (great job listening) and that was said at 2K for 90 days which is probably why it didn't get sold and why I wasted another 90 days. The services here suck the communication here suck and the whole business needs to be redone because you're talking up a good game and you're taking people's hard earned money for months...

Scam!! This agency intentionally over-books, then tells you one day before arrival that you don't have a vacation home to come to (and doesn't even apologize for it). Jorge Gomez is quick to take your money, but almost impossible to get it back without harassing him or contacting the BBB. Took three weeks to get a refund. It's a shame this man has a license to operate, if that's the case. He operates out of Miami and the location (Poinciana Blvd) is a UPS store (he has no physical location in Orlando/Kissimmee area). Please learn from my mistake and DO NOT book with...

Reserved 2 rooms that could accommodate 6 people in each with Washer and dryer through Armed forces vacation club. I was stuck in a little corner room that eas only set up for 4 people and did not have washer and dryer like I requested. This place would not do any thing other than mske me take my dirty clothes 10 miles down the road to another property if the machine wasn't being used. Not what I reserved at all and no help at all I will...