Comfort Suites Lake Geneva East — Hotel in Lake Geneva

🌟 Three Glorious Nights of Bliss – Comfort Inn & Suites, Lake Geneva, WI My wife and I just got back from a truly amazing 3-night stay (May 5–8) at the Comfort Inn & Suites in Lake Geneva, WI—and I can’t say enough good things about the experience.

We were celebrating my wife’s birthday, and after being together for over 35 years, sometimes you just need a romantic getaway to reconnect. We showed up about four hours before check-in (that one’s on me—I got the timing wrong!), but at 11:05 AM, I called the hotel and spoke with Emmy at the front desk. She was kind, warm, and incredibly understanding. Even though our room wasn’t quite ready, she told me she could have us checked in by noon—just an hour later. That was a lifesaver!

We had just spent about 4½ hours earlier that morning at Safari Lake Geneva, and honestly, it felt like we were rolling into Jurassic Park. It’s such a fun and immersive experience—highly recommend it if you're ever in the area. But that’s a review for another day!

Back at the hotel, Emmy not only got us checked in—she went above and beyond. She saw that the room we had booked through Priceline (at a great rate, I might add) still wasn’t ready, so she upgraded us to a better room—complete with a private Jacuzzi tub. Let me tell you, that Jacuzzi was a blessing, especially since the one in the pool area was filled with about 15 energetic kids under the age of 12 at all times. 😄

And Emmy didn’t stop there. When I casually mentioned it was my wife's birthday, she surprised us with a cute, gift-wrapped flight of cider-style juice and candies—a special birthday treat they give to guests. That small gesture meant so much to both of us. Emmy was juggling double duties that day, managing both the front desk and the continental breakfast area, and still gave us service that felt genuinely caring.

Throughout our stay, the hospitality just kept shining. Stephanie, the manager, was also incredibly helpful and knowledgeable about the area. When I had a question about local entertainment, Emmy didn’t hesitate to check with Stephanie and the rest of the staff to help me out. It’s rare to see that level of teamwork and guest-focused service anymore.

We also had the pleasure of meeting Mickey, who worked in the breakfast area. She referred to her name as, “I’m Mickey—like in Mickey Mouse,” and her upbeat attitude stuck with us. She was cheerful, hardworking, and kept the dining area spotless despite the constant flow of guests. I even told her directly how much we appreciated her—she absolutely deserved the praise.

On our last day, we were enjoying ourselves so much we slept in a bit—and when I called down to ask for a late checkout, Stephanie graciously extended it from 11 AM to 1 PM. That gave us just enough time to wrap up our stay at a more relaxed pace.

A little side note: I used to work in hospitality myself—six years at Comfort Inn in Rockford, IL, and Cliffbreakers on Riverside. So I know what great service looks like, and what it feels like to be cared for as a guest. Emmy, Stephanie, and Mickey reminded me of the kind of employee I always tried to be. They were professional, kind, and genuinely thoughtful.

To the corporate folks at Comfort Inn & Suites: please take note—these three ladies are rockstars. They made our visit feel personal, memorable, and special. Because of them, we’ll absolutely return to this specific hotel again.

We are sincerely thankful, Paddy and Angelina...

Check in was easy. Had reserved rooms couple months ahead of time and when I got there, she asked if I needed a king handicapped room. I told her no she gave me the pass keys told me how to get to my room. So all went well. Got to the room which looked nice as we walked in. Turned on the air conditioner, open the grapes in my room, faced the roof and all of the compressors for the air conditioners for the entire complex. It appeared. Wouldn’t have been so bad, but you could hear the air conditioners running through the windows. Our air conditioner also made a horrible noise when you put it up on high speed for the fan. I realize these kind of rooms are unavoidable, but I would think that given the situation with the noise from the air conditioners, the room could’ve been priced accordingly. it was not I paid full price. It was something I decided we could handle as we were gonna be gone most of the day. I went to the service desk to ask about it and there was no one there, just assigned saying that the person was away helping other guests. We came home from our day out, and room was cool, so I turned the fan down on our air conditioner. Went to put something in the refrigerator and it growled at me! I have a recording of what it sounded like the entire time we were there. I’m not want to complain much, but that was ridiculous. I could have called the front desk, which, in hindsight I should have, but again being the first night I thought we could manage with it. Needless to say, between the noise of the air conditioner, and the growling refrigerator, didn’t get much sleep.. Our check-in was on a Sunday by the way. We got up Monday morning dressed, went down for breakfast, which was really good but very, very crowded. Left for the day, came back, and still the same situation. I had to get a couple more towels, so I went down to the service desk again. Again, no one was there manning the desk with the sign up that they were busy helping other occupants. We stayed in the room for just a little bit and then went out for the rest of the day. came back early evening, and that refrigerator still didn’t like me and kept growling at me! My biggest pet peeve was, however that I couldn’t shut out the noise from the outside air conditioners. There were two sets of thin curtains that I had pulled, but the heavy duty curtains were only half curtains and could not be pulled all the way across the window. Eye again went down to the front desk, inquiring about towels, and the same placard was up on the desk about Attendant being away. A woman came out of the back room through a doorway which was standing wide open, so you could see into the room and was able to assist me getting towels. However, the room was in a disarray, and I’m not sure that would be something that should be seen the first thing you check in. Breakfast on our second day, which was Tuesday, was basically nonexistent. The milk was out, all of the juices were out, the syrup was out, there were no forks for our use, just basically remnants of Monday’s rush, I guess.

I was just very disappointed because this was my annual vacation with my granddaughter. I will not be staying there again, and would highly recommend to anyone else to check out their rooms and the refrigerators before you pay for the room, or ask for a...

Stayed here for a baseball tournament my son was in. The room was fine. Standard hotel room. For the money I paid to stay here, I'd prefer toilet paper that had more than 1 ply, but I am willing to overlook that. The pool area was nice; they had a workout room that we didn't use, but it looked alright (mostly a variety of dumbbells).

Unfortunately, one bad interaction can spoil the entire outlook on an establishment. Sunday morning breakfast is scheduled to end at 10:30. As we were not in a rush, we planned to get to breakfast just in time to make some waffles before they closed. We got there at 10:18, and the batter for the waffles was missing. A kind fellow traveler told me that they had just taken the batter and that I should ask them to bring it back out.

I could see into the back kitchen area, where a worker was actively dumping out a container of waffle batter into the sink. The container was at least half full. I called out to her to ask her to stop and bring the batter back, but she refused. She said that they shut off the waffle machines 10 mins before breakfast ends to let them cool. I asked why they can't just shut off the machines when breakfast ends to let them cool then. She responded by saying that they have to clean the machines, and, since breakfast ends at 10:30, they need to shut the machines off early.

I told her that they should make it very clear to their guests that they do this. Telling their guests that breakfast ends at 10:30 should mean that their guests can get waffles until 10:30 (or, later, ideally, if there are patrons waiting for the machine when 10:30 hits, but I digress).

At this point another worker entered the conversation and made a snide remark that she would take my suggestion under advisement. She said that they were just following corporate policy. At which point, the kind woman who suggested I ask them to bring the batter back joined the conversation and said that she didn't think what they were doing was right and that good employees should be willing to assess a situation and make decisions against corporate policy when it is appropriate to uphold customer satisfaction.

I'm going to give Comfort Suites the benefit of the doubt and assume those two workers were either incompetent or lazy (or both). If this is, indeed, corporate policy, the individual(s) working at Comfort Suites who implemented and enforce this policy have no business being in a position where they affect customer opinions of their corporation.

[Hopefully] Obviously, not getting my waffles isn't going to ruin my day. I was mildly upset and extremely annoyed, however. It would have been so simple for the two Comfort employees to avoid my frustration and its subsequent review.

The fact that they refused to address the issue in a helpful manner is the problem and the ultimate reason for my poor rating. Regardless of how nice any of the amenities were, this intersection tells me there is something fundamentally wrong with Comfort Suites corporate mandates or their ability to hire workers that promote a positive company image. Or both.

TL;DR Workers closed breakfast early, essentially in my face, while they were aware that I wanted waffles. Their actions are the reason for the poor review more so than my inability to acquire...