Subway — Restaurant in Lake Geneva

If I could I would give ZERO stars. Placed an order online and when the ready to pick up showed in the app we went to pick up when we got there they said we never placed an order. Well we showed online app, emails, and the fact the money was as subtracted from our account. We were told they could remake our subs. They took 6 people in front of us and then they said again they could remake them but would have to charge us AGAIN. They were so rude. We were told “we would have to take it up with online there is nothing they could do and their manager wasn’t there”. So after 25 mins waiting we left with zero subs and no money refund. When I found out how they treated my husband I tried calling and the phone number is disconnected there. It’s also not easy to try and find someone online to contact to try to get our money back. This is all absurd and beyond the worst customer service I have ever experienced especially because I still don’t have...

Good Subway OPEN 24 HOURS (if I'm rating Orland Hills location). IMO, way better later evening choice than the usual suspects (Taco B, McD's etc). The "night guy" is very friendly. Food is always prepared correctly, on time when using the app... Yet again, 4 stars is really the highest I'll go for fast food, but 5 stars for service. Thanks! 🙂 (Side note, I tried a meatball sub. If you're used to places like Pop's, Sub City, or your local Italian joint for a meatball sandwich... Skip this one. Sorry Subway, if I gotta ding ya on points- the meatball sub was... Blech. Mystery meat. Try harder. Decent cold cuts for sandwiches... Good tuna... Awful...

I ordered from the subway app. I went in a few minutes laterp to pick it up. Took it out side to eat it, and the bread was ROCK HARD, and almost burnt. I went in to get my money back, because I did not want them to remake it. I didn't trust them. They told me that they would not do anything for me and that I had to make a compliant to corporate. One of the workers said that went and asked what to do, the manager was very short with her and was not very helpful to the employee. The manager Kat was trying to brush me off a quick as possible and was not very nice about helping me. I do not recommend this location, and will...