La Quinta Inn & Suites by Wyndham Lakeland West — Hotel in Lakeland

The pictures are a bait and switch. Maybe the hotel looked as pictured ten years ago but they certainly do not look that way now. The hotel is in complete disrepair and needs serious TLC. I paid nearly 200 per night to stay in this dump. NOT WORTH IT! Here is a copy of the letter I sent them when I returned home from my trip. ||When we arrived, no one was at the front desk to greet us. The desk clerk gentleman was getting utensils for another guest in the back room. When he came to the desk, he simply asked for our license and spoke no other greeting to us. He worked on his computer for about 10minutes. Then he shoved a highlighted paper in front of me, pointing where to sign or initial. Still not speaking to me, he continued to have a text to speech conversation with someone on his personal cell phone. He handed me the key cards for our room and pointed to the room number. Still too busy with his personal cell phone than the customer in front of him. When I asked if we needed to place anything in our car for the parking lot, he seemed confused by my question and replied simply “just park.” This was a terrible experience within the first few minutes of arriving. The front desk clerk couldn’t have cared less about the customer patronizing your establishment. He either did not speak English or did not speak it well. He had zero customer service skills. || ||The hotel needs TLC. ||INTERIOR:||1. Wallpaper missing from the walls near the elevator||2. Carpet stains in front of elevator on 4th floor||3. My room ceiling is peeling paint||4. The coffee maker in the room does not work as the pieces do not fit together. ||5. Paint drippings on the curtains. ||6. Bathroom tiles cracked and outdated.||7. Sink is chipped.||8. No toilet paper roll holder. Toilet paper just put on back of toilet. ||9. Screw holding door handle in place. ||10. Door in bathroom and main door- dirty, paint chipping. ||11. The ELEVATOR’s floor is cracked and damaged.||12. There are scrapes on the wall and a caution floor sign hanging from one of the elevator’s railing. ||13. Breakfast during the weekend was 7AM – 9 AM. Very few things to choose from.||14. The outside of the building had broken windows that were taped but not fixed.||15. The pool area had a sign for a spa but had been concreted in. ||16. The pool furniture was broken and torn. ||17. No towels found out at the pool though there is space for them. ||18. The FITNESS CENTER floor had garbage thrown about and did not look like it had ever been mopped. ||19. The fitness center used a screw driver for weights||20. 3 free weights laying on the floor||21. The equipment was broken and did not work.||22. The fitness area was peeling wallpaper and dirty ceiling tiles.||23. The fitness center smelled of mildew.||24. The ice machine on floor 4 did not work on floor 3- it is missing and finally went down to floor 2, and it was working. Very inconvenient. ||25. The bed was very old and dipped in the middle. ||26. The room curtain was broken and did not fit entire window allowing light to come in on one side. ||||On day two evening of my stay, I was in the lobby with friends to play cards. The door leading outside was left open. The desk clerk that was on duty when we checked in could be seen socializing with another worker but never closed the door. The lobby reeked of marijuana smoke as the door leading the pool area was left slightly open. Neither employee bothered to close the door. It stayed open for an hour, before my husband got up and closed it. The security at the hotel was lacking even though their signage claims otherwise. || We did witness workers not taking their jobs seriously. One worker threw garbage between the crack of elevator doors as his personal garbage basket. Workers had graffiti on their...

Where to begin upon entering the hotel on July 4th at around 8:00pm there was a women working the front desk she was talking to a man and two kids she seemed familiar with. She said something to me about slapping the little boy I said who that little boy she said yes. I tried to laugh it off but was tired from driving 15 hours with pets and just wanted to check into the hotel I booked weeks prior. The lady at the front desk continued to be unprofessional and got rude when I said I had pets she said well I did not know that and seemed to have an attitude about it, which I expressed I did inform them when booking the room through booking.com. She said there were all these additional fees for my pets. I said well I said I had pets what are the fees. She began saying it was 15 dollars a night they just changed it and now it was 25 dollars a night for the first three nights and 10 dollars after that. I said I don’t think that’s fair since I booked a month ago. The lady then said, do you want to stay here are not. I asked about the fees and if that would be 85 dollars then. She said I don’t know what do you want me to do add it up with the calculator! With an attitude! I said no you can do the math in your head I’m just confirming its correct. I then asked what the problem was and why she was being so rude, she said I am not being rude you are mad because you don’t want to pay the pet fees. I said no its because of your poor attitude. She then said she was calling the manager for me to talk to, I said great! I am a district manager and I have no problem talking to a manager since I am one myself. She then sat on the phone in front of me and was saying, “ok girl” she does not want to talk to you to the manager. I will contact corporate she is unprofessional and rude and has no Buisness in customer service and she needs to go back to school for elementary school math. After reading the additional reviews I consider it a blessing especially about the car being stolen and doors not closing and the filthiness of the hotel. Having experience in Loss prevention it sounds like there is something sketchy going on at this hotel, most likely someone or ones working in the hotel are setting guest up leaking information about the guest to have them robbed are car stolen. I would advice strongly not...

I recently booked a room at La Quinta by Wyndham for March 8, 2024, and my experience was incredibly disappointing. Upon checking into room 312, I was met with a sight that was beyond disgusting. The carpet near the window had what appeared to be old blood stains, and the room had an unpleasant odor reminiscent of an animal barn. The bathroom floor was covered in hair, the tub had visible stains indicating poor cleanliness, and both the ceiling and walls showed signs of mildew. Furthermore, there were old carpet stains from previous guests, making the overall condition of the room utterly repulsive.

Upon discovering these unsanitary conditions, I immediately approached Dilla at the front desk to request a room change. Unfortunately, she informed me that no other rooms were available. Given the state of the room, I expressed my strong reluctance to stay and preferred to find alternative accommodations. Sheila proceeded to cancel my reservation and assured me of a full refund within 3-5 days.

Disappointingly, a week passed without receiving the refund. It wasn't until March 14, 2024, when I finally heard from Jessica, the general manager, who claimed that the funds had just been released. The delayed response and refund process were entirely unsatisfactory, and I find it unacceptable that it took a full week for this issue to be addressed.

Overall, my experience at La Quinta by Wyndham was marred by subpar cleanliness, unprofessional service, and a lack of timely resolution to my concerns. As a result of this unacceptable experience, I have decided that I will not be returning to La Quinta by Wyndham in the future.

In response to the owner who replied to my review: Your statement is inaccurate as our family members who stayed in room 619 faced similar issues as me; including, toilet failing to flush as well and dirty bed skirts on the bed. This definitely seems to be the standard to me, because all of your rooms are uniformly disgusting! My family also checked out and found an alternative hotel. This situation is unacceptable, highlighting the need for immediate renovations and enhanced cleanliness standards to meet expected levels of service.

NO I WILL NEVER COME BACK EVEN IF IT WAS FREE!!!!!!!! ABSOLUTELY...