Comfort Inn Layton - Salt Lake City — Hotel in Layton

Long review but short and sweet of it is 100% recommend. Let me just start by describing why we are at this hotel . We were between homes as we had closed on one house and we're waiting to close on the new one so we spent 3 weeks at this hotel. I had read lots of reviews and decided despite some negative ones, that we were going to stay here as it was close, and it provided the things we needed such as breakfast and a pool and a hot tub, and an ADA accessible room. I knew the hotel had a no pet policy so I had to board my pets elsewhere. Upon check-in I was greeted by friendly staff, however my room was not quite ready so Lesa escorted us to a seating area which just happened to be right in front of my room. She went above and beyond to make sure that we were comfortable and to ensure that my room would be ready post haste. You can imagine staying in a hotel for 3 weeks you get to know the place so let's start with the breakfast. Breakfast is always ready on time, always plenty of protein oh and did I mention the cinnamon rolls are to die for. They are heavenly, fluffy as clouds. Which is bad because you can eat 10 of them and not even notice lol. Pool and hot tub are very nice, my only comment would be a chair lift would be greatly appreciated for those of us that have a hard time with steps. We were never short of towels and as Avid Travelers we know to avoid pool and hot tub on weekends but during the week it was great. Let's talk about staff, housekeeping always did a great job if they understood what you were asking for, with the language barrier it could be tricky sometimes. But if something was lacking the afternoon front desk person was always able to help. As for the front desk the front desk manager Lesa, was truly amazing. After the first week and a half of my stay I was missing my dogs so very much that I was considering checking out and going to a pet friendly hotel which would not have been nearly as comfortable and Lesa informed me that it was their discretion to allow pets and offered to move me to a pet friendly room so that I could be back with my boys. This was a lifesaver. The caveat was I am in a wheelchair and I am not able to walk my dogs on a leash for their restroom breaks, once again Lesa to the rescue. On her time off and her days off she made the time to come and help me toilet the dogs. Talk about above and beyond. This lady deserves one heck of a raise and a ginormous pat on the back. I am glad to say I have made a new friend very close to home, and I can now 100% vouch for anyone needing a hotel stay that you will be treated kindly, courteously, and assisted in every way possible if you get the pleasure to work with Lesa. Amber, the general manager of the hotel was pleasant friendly and always had a smile as well. One last thing to note if you are there for long stays they have no problem with accepting Amazon deliveries Walmart deliveries Sam's Club deliveries food deliveries you name it they do not shirk at helping you in every...

Decent Hotel, Poor Staff Experience Please Read Full Thing Im not one to ever leave reviews but I feel it’s necessary for this experience. This hotel has some good qualities. It was nice and clean, comfortable set up, good location, provided alright breakfast options along with the free WiFi and pool. All for what I think is pretty fair pricing. Unfortunately, the negatives here were impossible to overlook. The staff (with the exception of one very kind and hardworking woman who truly did the job of three people) were rude, unprofessional, and often uncaring. I wish I could remember her name. She shouldn’t be covering for the incompetence of others and deserves a raise more than just a shout out. My sister and I recently stayed overnight when we were in town for a concert. When we checked in, we were initially given a room on the third floor that ended up being completely unclean even though someone had marked it as “clean” in the hotel computer system. We found the room with the door ajar, bed bare, garbage in the sink, and muddy footprints on the floor. After lugging all our bags back down to the lobby to notify this to the desk, the lady apologized and came to inspect the room immediately. We were quickly reassigned to another room, again on the third floor, only to find it already occupied by other guests who were very surprised to see us. Thankfully we heard voices coming from the room and decided to knock instead of just walking in using our key. We again headed back to the lobby (this time using the stairs because of a broken elevator) and notified the front desk of the double booking issue. The same sweet lady apologized again, and immediately got to work solving the problem. While waiting, I overheard a conversation that stated someone had been checking in guests incorrectly in the system and that we were not the only guests who had been displaced due to issues. Finally, on the third attempt, we were given a proper room. During checkout, things didn’t improve. As I slowly shuffled down the hall with my arms full of luggage one staff member coming out of an employee door nearly running into me and then gave me a dirty look as though I was in the wrong. At the checkout desk, another employee treated me dismissively and acted as if I was confused about my own reservation and room number, despite me having to explain the mix-ups and multiple relocations of the day before three times. Only two staff members (the woman from check-in and another man assisting her) offered apologies or seemed to care at all. It’s a shame, because the hotel itself has good qualities and could be a great stay if the staff were better trained and more professional. I don’t believe the customer is always right, but I do believe you treat customers with a degree of politeness and professionalism. To management: you have one standout employee who deserves recognition and a pay bump— and the rest of your staff could learn a lot from her. You need...

Checking into this hotel was like walking into a comedy sketch—just without the laughs. The front desk clerk looked more baffled than a cat in a dog park. When my grandma tried to pay for my week-long stay over the phone, you’d think we were attempting a bank heist!||Apparently, a minor error on a credit card authorization form is the hotel equivalent of pulling a fire alarm—suddenly, everyone’s on high alert! My valid ID with current address (from a much nicer part of Layton, which is ironic) and the fact that I've lived in Utah basically my entire life seemed to evaporate faster than her confidence when she mentioned dropping out of basic training after an unfortunate incident shooting herself in the foot. She even shared stories with the guy in line about logging book “adjustments” during her days as a big rig driver. Big yikes for someone handling Credit Card Authorization forms...||Instead of a warm welcome, I got snide remarks about my family’s card potentially declining—a bit odd, considering the same card has been used just fine at other family hotel reservations around town. Holiday Inn Express and La Quinta took our payment for week-long stays and deposits without a hitch! So, if you enjoy a side of suspicion with your check-in, this is your place. Otherwise, save yourself the hassle and find a spot that values smooth arrivals over drama.||Signed - a tired industry pro just looking for a quiet spot to work for the week. After a 350 mile ride up and down the Denver Rio Grand Western Rail trail (its awesome, it runs right through my home town of layton LOL,) this was not the treatment I was hoping for. ||PS: We have no problem, filling out CCAs, as that is standard for any entity to do when paying for an individuals room, whether that be the family or their employer, we have done dozens without any issue. But for some reason once I stepped foot into my hometown and current residence (well, several miles west of current residence) it becomes it becomes an issue. She changed the goalpost constantly on my grandmother, then when she inevitably needed helped she gives me the boot for my grandma sending the photos for me to submit. This seemed like a clear case of discrimination, and it did from the beginning. I guess that's what I get for trying to bring my work/gaming laptop and high end e bike into the comfort inn, where they wouldn't know hospitality or anything of quality if it shot them...