Mattress by Appointment, Layton — Local services in Layton

I tried asking for mattress brands and prices with frames and box springs. He didn't give me the information. Instead, he said they have 10-year warranty, no brand name and keep prices down. So I ask him again how much and if he has frames or box springs. He responds that he only uses frames and says he has a variety of mattresses at varying prices. Still no prices really. I ask for the models. Finally, he gives me more information. He tells me a bunch of models, says he sells everything 50-80% off of regular mattress store and is best to come in. Which is a typical sales tactic, but I'm looking at mattresses so I'm okay with it. He asks for 4:30 pm. I ask him for times for the next day. He says 4:30 pm the next day, but no other times. I ask for 9:30 am in the morning the next day. He finally tells me his time range for appointments. He says 4:30-9 pm. When you look at this listing here on Google, it currently says 24 hours, so not sure what that is all about. I tell him that his responses are spotty and ask for a showing later tonight at 8 pm as that is the only time I can get there tonight, but he said he was booked and didn't suggest any other days when he had time available. Guess the man couldn't take criticism. I would recommend another Mattress by Appointment location instead of...

Dave took the time to explain the mattress differences and what financing was available before even trying to sell us a mattress. He walked us through the store to try the different styles and asked us thoughtful questions on how we slept and how much room we had, just in case we decided on a larger size. All the options were open to us, no upselling or confusing price points and fees. Everything was upfront and easy to understand. I appreciate the personal experience and respect toward our situation. Financing was quick, lots of options for that too, and he took different payment methods. He enjoyed having a real conversation with us and humoured us with stories. He showed the utmost respect to my grandkid, who can be uncomfortable in new places as someone on the autism spectrum. This was an important facet in our appointment that made a huge difference in the experience. I cannot explain the joy we had talking to Dave. I will be recommending him and his MBA store to everyone I know who's had a poor shopping experience with beds. Thank you so much for...

Dave was fantastic to work with! I’ll admit, I was a little skeptical at first—buying a mattress this way felt a bit unconventional. And when we arrived at the warehouse, I finally understood the “code word” comment another reviewer had mentioned (and yes, it was hilarious).

Dave immediately put us at ease with his kind, low-pressure approach. He was incredibly patient with our kids, even when our 2-year-old kept calling him “Grandpa” (in her defense, anyone with a beard who isn’t Dad gets that title!).

What we appreciated most was that Dave never tried to upsell or steer us. He simply explained the options clearly and let us make our own informed choice. The prices were fair based on the market research we’d done, and we left feeling confident and happy with our purchase.

Highly recommend—especially if you appreciate honesty, humor, and a stress-free...