Best Western West Lebanon- Hanover Hotel — Hotel in Lebanon

Not Worth the Price—Unless You’re Into Sleepless Nights and Folgers Regret

The hotel’s location is really the only major selling point—conveniently close to shopping and Dartmouth College, which made getting around pretty easy. The room also looked just like the pictures on Priceline, so no surprises there.

But everything else? Buckle up.

First, the front desk clerk was clearly sick, and we’re pretty sure that’s how we ended up catching the plague. Not ideal. Then came the full-blown redneck tailgate party in the parking lot—pickup trucks blasting country music into the night, doors slamming nonstop, and someone shouting “little girly” at me like it was a line from an unreleased horror-comedy.

The in-room coffee maker was a tragic attempt at functionality—just forget about it. The lobby coffee was Folgers-level sad, but hey, at least it was slightly better than the mystery liquid the machine in the room produced.

The air system had no chill—literally. It was either too cold or too hot, with dry, recycled air that left us dehydrated and cranky. The pillows smelled like they had a long history with a sweaty long-haul trucker, and the TV remote barely worked (unless your idea of a fun night is pushing the same button 15 times to get to the Weather Channel).

Vending machines were empty. Like, apocalypse empty. And the bed? Absolutely brutal. I would’ve slept better on a yoga mat in the parking lot next to the party.

Also, you need to request housekeeping, which is fine in theory—if the price wasn’t creeping into “should be way better than this” territory.

Final verdict: If you’re looking for location and nothing else, sure. But if you want a good night’s sleep, working amenities, or literally anything above bare minimum, you might want to...

Baffled once again by the intense corporate rudeness and "it's just the policies" cowardice: good luck resolving anything annoying related to your stay if Anish Patel is still the manager here. Wow.

Backstory: My office (federal) booked me a reservation, then cancelled, then a full day after the cancellation was finalized, another staffer accidentally rebooked the cancelled reservation without permission and without anyone else knowing, (I stayed up the road for a conference). I was then charged for a no-show. When I called back to try to explain the confusion and respectfully ask for a refund, Mr. Patel interrupted, raised his voice, and refused to even listen to the circumstances, he was so busy complaining about his loss of revenues the whole time. I'm honestly confused about his definition of hospitality and how his awkward obstinance and manners have served his career in service thus far. As a 2.5 year resident of New England, I'm used to the abnormally high percentage of socially unacceptable manners, behaviors, and basic mores by any basic international standard, but this was exceptionally disappointing. It may be an aspect of the post-2020 dysfunctional public environment, but a shameful episode for the books, nonetheless.

Fortunately, I was able to be reimbursed, but only after over 2 hours if back and forth and finally asking for help from Best Western's customer relations (corporate America for the win, this time). The representative heard our conversation and when she personally called him, they really got into it: after his shouts subsided, she was able to convince him of the right thing to do given the circumstances, and reported his behavior to...

Really wasn't great.

Location: so-so. Near good spots in NH but unfortunately also near a waste treatment plant. Parking lot smells like sewage, room views overlook parking lot.

Rooms: iffy. There were many noticable stains on the bedding--pillows, blankets, and sheets, which seems silly considering you can just bleach white.

Service: terrible. I booked this hotel through Expedia because I wanted a weekend to relax, to go to their indoor pool, hang out in a robe, and have someone else make my bed. On Expedia they said it had an indoor pool, turn-down service, etc. Not only did it not have a pool in winter (or an indoor one, allegedly, despite having pics of it??) but the whole hotel didn't have robes! I even asked! Even worse, I asked for turn-down service at the front desk after the maid skipped our room with the "please make up room" sign on door for 2 days! Even though there were only 1 or 2 other rooms booked in the entire hotel! It was completely empty but she couldn't do our room? So I asked the front desk, specifically, to have her make the bed and room up. She did not. She grabbed 1 towel, emptied 1/2 trash bins, and left.

Why did I spend hundreds of dollars to relax at a place that had no decent amenities? What kind of hotel doesn't have robes or...