Baymont by Wyndham Litchfield — Hotel in Litchfield

Arrogant and incompetent Management. When I checked in, the woman was very nice, but I was a bit doubtful of her understanding that the reservation was prepaid. I confirmed that the card I was presenting was just for incidentals and that the reservation had populated a virtual card for the room charges. Sure enough, after my stay I see a charge on the card I gave for incidentals for the room charges. I called the hotel and explained that my card had been charged although it was prepaid through a 3rd party. After being in the industry for decades, I can tell you this is a very common mistake, and I never thought it would take more than a couple of minutes to correct it. Instead, the Manager's first reply to my presentation of the issue was, "Well, you stayed, so of course you are going to pay." I tried to walk him through what he should be looking for in the reservation to indicate that it was prepaid, look at the origin of the reservation, suggested he log in to the portal which would show him the 3rd party reservation and virtual credit card details, etc. He was entirely unwilling to inconvenience himself to spend a moment looking into it, or entertain that it was even possible that a mistake was made. I spent the next 55 minutes on the phone with a series of departments for my credit card's travel rewards program trying to get them to understand the problem and convince the Manager of Baymont Litchfield that a refund was due. I have now been instructed by my credit card rewards program to wait 2-3 business days for the hotel to be given the booking details and research it further, and sometime after that I should hear back from the hotel with their response?? Unbelievable! In addition, room was not very clean and smelled bad, and breakfast was a joke- details that by themselves, would not have prompted me to write a review at all. But since Google is asking, I thought I would share...

On May 18, 2023 my husband and I were traveling to North Carolina. We stopped into Litchfield for an evening to visit my husband’s aunt. Because we had stayed at this hotel many times in the past, (last stay 2 years ago), we chose it over the many other choices that Litchfield now has to offer.

We were completely grossed out by the condition of our room. There was thick dust visible on the curtain valances. My husband had on brand new white socks and just after a short time of walking around our room without shoes his socks were stained a brownish yellow from the extremely dirty carpet. The tub/shower had the previous occupants long brown hairs stuck all over the porcelain surfaces and on the floor as well. The tub did not drain correctly and so we were standing in water inside of the tub when showering. The only safety feature in the tub/shower was the towel rack located on the wall inside of the shower. (Towels hanging in the shower?) The toilet seat was broken and coming off.

In hindsight we should have requested a refund and left, but it was late and we were extremely tired after traveling for more than 10 hours of driving that day. To top our stay off the breakfast service was horrible, tasteless food. The biscuits were like hockey pucks, and the fruit offering was brown bananas. Our inedible breakfast went into the trash.

I notified the hotel manager by email, requested a refund for our extremely unpleasant stay and I attached a copy of our original receipt.

I received a very curt, unapologetic reply to my concern from the hotel manager, Harry Patel, in which he stated that they issued us a 10% refund. 10% doesn't begin to cover our displeasure in this filthy facility.

This hotel is getting older but there is no excuse for the unsanitary conditions of the rooms. I am still wondering why I had bug bites on my ankles after our stay at the Baymont Inn of...

So this Baymont is pretty nice. There are plenty of restaurants around in the surrounding area if you want a bite to eat. My room was very comfortable and clean. I've attached a few pics for your viewing pleasure. I would have given them 5 stars had the service been better at the front desk. Be far warned, there's a young lady that works the front desk, her name is Felicia. At least, that's what she told me. Young caucasian girl. When I first walked in, no one was standing at the desk. So I picked up the phone for service. I heard a voice behind a wall say CAN I HELP YOU? She didn't come from behind the wall and greet me. She greeted me behind the wall. And then to ask CAN I HELP YOU was the kicker. Do you think Im here to order tires? IM HERE TO CHECK IN!! Anyway, I didn't respond. That FORCED her to get up and come to the front desk. And the expression on her face was most obvious that she didn't want to be bothered. She had more important things to do. I gave her the look of YOU BETTER GET YOUR ISH TOGETHER, and she sorta did. In closing, most businesses only have an edge when it comes to service. And service IS a BIG DEAL. You can not have nasty people at your front desk greeting your customers in the hotel industry. Reason why? You get reviews like this posted on GOOGLE where 100's of thousands of people can read and make a decision to GO SOMEWHERE ELSE. To the management, you guys need a serious coaching session with that young...