Hampton Inn by Hilton Litchfield — Hotel in Litchfield

Update, see this hotel's response. Even after all these years, WE NEVER RECEIVED A GENUINE APOLOGY FROM THIS HOTEL STAFF at Hampton Inn Lithchfield! We only received one from Hilton corporate customer service (who did not need to give us an apology, as the customer service person corrected the problem). When Hilton customer service asked us if we wanted an additional discount for the local staff mistake, WE TOLD THEM THAT WE DID NOT WANT ONE. We only wanted the local Hampton Inn Lithchfield hotel staff to apologise to us. We wanted them to apologise to us for threatening to kick us out for a mistake they made. Nothing more. And the customer service person said that they would make sure that the local hotel staff would know that we were expecting an apology from them, not from Hilton customer service.

The proper apologies were NOT made. Usually, its the people who made the mistake that should apologise, no? Not the person who corrected the problem. I have nothing but praise to the Hilton customer service person that worked with me. It was Hilton customer service who told the local hotel manager to give us an apology at the end of our stay. And as stated above, when checking out, that hotel manager tried to avoid us. Again, look at the owner's response. Unapologetic to the end.

---Previous Review--- Stayed here back in Spring 2023. They made a mistake and tried to overcharge us, even though the charge was a mistake. The hotel staff got confused, and kept telling us that we were getting confused with the incidental charge. We told them, that we had no problems understanding the incidental charge, and tried to show them the itemized bill we received from our online confirmation. She refused to look at it (which would clearly show her math error), and when we asked them to call their corporate number, the staff person got mad and asked us to leave (Even though it was very late, and we had driven the whole day to get to this hotel). We ended up calling the corporate customer support number, and they quickly reviewed the situation, and after a minute (because the phone person looked at the itemized bill and understood simple arithmetic);understood, and said the problem must be a glitch on the hotel system. They customer support person apologised for the problem, and said they would talk with the hotel. One of the hotel staff posed as a manager came to us and made things worse. Even after acknowledging that the problem was on their side, she made us feel like we were in the wrong. We found out that she was not a manager, and were told that an actual manager would apologise to us before we leave. The actual manager tried to avoid us when we were leaving. We confronted her, and asked her that all we wanted was an apology. Ridiculous and a terrible experience.

... Oh, and also wanted to add, the room was not clean, littered with candy on the floor. When complaining to the staff person (who we later found out was not the manager) about candy being on the floor, she rudely said that it was complimentary to give chocolates on the bed. Yep, she did NOT make...

We stayed at Hampton Inn in Litchfield November 26-27 while we visited family nearby. At 1am my husband and I were woken up by a dripping sound. It was raining outside and there was a crack in our ceiling, which was dripping all over our carpet. Our two young kids were sleeping, and we didn't want to risk waking them, so we stuck a garbage can under the leak to deal with it and got a poor night's sleep. In the morning when we inspected the crack further, we could see mold and it was clear this was a previous issue that had never been addressed. We let the front desk know, but they told us we would have to take up any complaints through Expedia since that's who we booked with and gave us a $15 gift card (which I realize now is their sketchy way of later saying they "settled" the issue when Expedia calls them to request compensation).

When we called Expedia, they told us that in order to issue us any compensation or refund, they would have to get approval from the hotel (exactly the opposite of what the hotel told us). They contacted the hotel, and the hotel declined to compensate us because they had "settled" the issue with a gift card.

I guess we learned our lesson to not book through a third party, but we will definitely not stay at this hotel again while visiting our family. I'm not sure why they would choose to give a room with a leak to anyone on a night that called for a decent amount of rain...especially when I do not think the hotel was fully booked that night.

Definitely think twice before...

WARNING: DO NOT STAY HERE IF YOU HAVE A DOG. THEY THEY ALLOW DOGS, BUT WILL CHARGE YOU MUCH MORE THAN THE PET FEE AFTER YOU LEAVE.

I see all of these nice reviews for this hotel, and I have to admit, it was very nice inside, but we were not treated very well.

The night we stayed, there were several people hanging around outside on motorcycles, which is fine, but they had left something on the curb that my poor pup ate, and she threw up in the room. I cleaned this little stain with a towel, and there was nothing else wrong with the room. They charged me 150.00 for this little spot that was cleaned by what we had with us in the car. They have a pet fee, which we paid, so I thought that would take care anything on the carpet. Throw up happens, with people and pups.

I would like to think they clean their carpets once in a while as well.

There are enough places that do not allow pets, and we understand that, but a hotel that does allow pets needs to actually be accepting of pets. Hotels do have wear and tear, and as a pet owner, I am hyper sensative to making sure we leave no trace behind.

I usually stay away from Hampton Inns, but we needed to be in the Litchfield area for that night, so I chose that out of the several that are in the area. I probably should have chosen a different hotel.

I guess this is just a warning for anyone with a dog, maybe think about going to another hotel that allows pets in the area, as I believe these people are very unfair and have an anti-pet...