Huddle House — Restaurant in Litchfield

If I could leave a 0 star review I would. Let me start off by saying, I am by no means a picky person. However, my boyfriend and I have never been more disappointed.

The first time we ever went, was on my birthday about a year ago. We came in the afternoon, it wasn't very busy. I ordered wings. The wings were not cooked all the way, the sauce tasted like it came right out of a bottle, tthe fries were cold. We waited forever for our drinks to be refilled, and to get our check.

After that, we waited over 6 months to give them a second chance. When we went the second time, we ordered burger, fries, and country fried steak with sides. The burger was decent, fries were cold, and the country fried steak was horrendous. The gravy was good. Waitress was friendly, but wasn't attentive to her tables. We chalked it up to sub-par experience and didn't return again until tonight.

Tonight, we came in at 10:30PM on a Friday night. There was no one in the restaurant except one other table. We waited 5 minutes before anyone came to our table to take our drink order. Then, 10 minutes before she took our food order. After that we waited about 25 minutes to get our food, during which the waitress came up to us flustered and fed us an excuse "We had a huge table before you guys, that's why it took so long. We are bringing it out as soon as each part of your meal is finished" Then she proceeded to bring each side dish out separately on a different plate (we had like 5 plates on our table!). We weren't even upset at the wait, so her comment seemed very passive aggressive and unnecessary. We were fine waiting and hadn't complained. So, once she brought out the eggs, as soon as she set the plate down in front of us, she got flustered and said "Do you want your eggs cooked more?" (He had ordered sunny side up eggs) The eggs were ATROCIOUS. They had took all 3 eggs, cooked them together, so it looked like an egg cake. It was not cooked AT ALL. There was clear liquid pooling on top of the "egg cake", and there was no browning on the "egg cake" at all. You could just tell they hadn't cooked long enough.... But we STILL hadn't even complained. She just instantly saw the eggs, and offered to take them back and "cook them more". We said sure, go ahead. And she seemed super mad, even though she offered?? So she takes the eggs back, has them cook the SAME EGGS on the grill (I am pretty sure this breaks a sanitation law, as EVERY place I've worked at, you don't take the same food back and put it back on the grill... you make a NEW order. The clear liquid-y stuff on the top is gone, so he cuts into the "egg cake" and the yolk is liquidy (which is fine, that's how sunny-side up eggs are) but IN THE YOLK there is globs of clear substance, which is an obvious sign they were STILL not cooked all the way... When she came to check on us, she noticed he still hadn't eaten the eggs, and asked "Is there still a problem with your eggs?" To which we were both taken aback because it almost seemed like she wanted to argue about it, but we had been nothing but polite the entire time. We stated that the eggs just didn't seem like they were cooked enough still, but that it was okay and we were already full. She then began to spout off about how we "should have ordered our eggs over medium if we didn't want a liquidy-yolk" and that it was OUR fault for ordering wrong..... We tried to explain that the liquidy-yolk was not the issue at all, as we have ordered sunny-side up eggs from plenty of places, and know exactly what they are suppose to be like... they are not suppose to be all cooked together, in a thick cake-like shape, with no crispy/brown edges, and globs of clear liquid from the white of the egg that wasn't cooked. She continued to argue about the different types of eggs and we just sat there in silence… On top of that, the country fried steak and baked potatos were also undercooked, the sausage patty was cold. But atleast the...

I’ve been visiting this establishment and spending $50-$60 here every single Saturday for over a year. The service and food used to be amazing. Over the last 1-2 months, the quality of service and the food being presented is literally horrible. They’re rude, they don’t acknowledge you when you walk in the door, and the food is almost always messed up or something is left out. When you call or go back to correct it, they argue with you about it being messed up.

I called about a month ago because online ordering was giving me an issue. The girl told me they don’t accept Togo orders over the phone and I had to place it online. When I reiterated that it was not working she told me I simply just can’t place an order at that location. Someone called me back after and said they had no clue what she was talking about and took my order.

A few days ago, I went to pick up my Togo order and there was a lady messing with receipts at the register. She didn’t say hello, welcome in, or acknowledge me AT ALL. She looked at literally every other person in there but me. She messed around for probably 3-4 minutes and then walked off. I had to wait for someone else who was busy with tables to come over and give me my stuff, and when I got back to work, food was missing.

Two days after that, I went to pick up an order and the lady dropped the bag ON THE FLOOR in front of me. She proceeded to still give me that bag and when I had an issue because the biscuits and gravy box broke and that meal was all over inside the bag/inedible, they argued that they were not remaking it.

I do not really understand what the issue is here, or if the manager is just not present enough but the way this establishment carries themselves is absurd. I would never allow my business to provide this experience, or for my employees to present business this way. It’s not hard to do a quality check on food before bagging it, or to simply be kind and welcoming to customers visiting your establishment. I would be way less likely to complain about something messed up if the customer service made up for it. I sincerely hope management takes these reviews seriously and makes an effort to correct some of...

We visited the Huddle House in the Ozarks for breakfast, and while my experience was a bit hit-or-miss, there’s definitely potential here.

I wasn’t feeling particularly hungry, so I just ordered a biscuit with gravy. Unfortunately, the biscuit was hard as a rock, which was disappointing for something so simple and classic. That said, the gravy had great flavor, which helped salvage the dish a bit.

My wife’s meal, on the other hand, looked and tasted fantastic. She had a big, fluffy omelet with perfectly crispy hash browns and absolutely loved it. I also noticed that the food coming out for other tables around us looked really solid—generous portions, fresh, and well put together.

The place itself is a classic diner-style chain, with that cozy, casual vibe and an all-day breakfast menu. It's the kind of spot that usually delivers reliable comfort food, and I’m guessing my biscuit was just an off moment.

Overall, while my dish wasn’t great, the good service, my wife’s excellent meal, and the quality I saw around the restaurant made me believe they’d redeem themselves on a second visit. I’ll definitely give it another try next time we’re...