Courtyard by Marriott Long Beach Airport — Hotel in Long Beach

Business Travelers beware.

Zero cell service on both my personal and work phone inside the building. After several attempts we're made to connect to the WiFi (which was not working) I returned to the front desk. After explaining my situation I was asked by Lisa if I had a Verizon. Which both phones are. Lisa reacted as me having Verizon was my problem as there were "No Verizon towers in this area". I asked to switch rooms to a higher floor which was denied as it "wasn't their problem".

I was told a call will be placed to resolve the Wi-Fi issue. After waiting about 30mins I needed signal to do my job and needed to move hotels due to lack of phone service inside the building or WiFi (Note: 1ft outside the exit door and 5G is available. I believe the issue is the building not a tower issue. But that's opinion).

Apon attempting to check out I was in front of Lisa explaining I needed to work and was told a refund for the room would not be given. Manager Mya Soto was called over and did not confirm a refund would not be given and just offered 5000 points to resolve the issue for the inconvenience. I didn't except and returned my key cards. I drove to another Hotel 8mins away.

When working with my companies Amex and attempting to rebook a hotel down the steet, a call was placed to the Long Beach Courtyard where Manager Mya Soto refused the refund. I drove back to the hotel with Amex on the line and met with Manager Mya in person and I was advised then even though I was not satisfied and still having issues connecting to the Wi-Fi that a refund would not be given and the same offer for 5000 points was given instead of a refund. I wasted nearly two hours of my day at this point.

So, to my complaint. Forcing a customer to stay in a room that does not live up to basic expectations is not right. The hotel was clearly having issues and I needed to work. Additionally, Lisa's overall customer approach borderlines on condescending which did not help the situation. Manager Mya was polite and calm, but even after the clear issues were explained again, a refund was refused and no attempt was made on finding a resolution that helped me (such as switching rooms). I missed several work calls due to this situation. I also only received 2000 points, not the 5000 promised.

I have been a member with Marriott for 5+ years and have stayed with at numerous Marriott hotels and have never felt so insignificant or dismissed.

I have had to advise my companies national travel department to not allow other employees stay at the Courtyard in Long Beach due to the buildings issue of blocking...

Zero Verizon cell service on both my personal and work phone inside the building. After several attempts we're made to connect to the WiFi (which was not working) I returned to the front desk. After explaining my situation I was asked by Lisa if I had a Verizon. Which both phones are. Lisa reacted as me having Verizon was my problem as there were "No Verizon towers in this area". I asked to switch rooms to a higher floor which was denied as it "wasn't their problem".||I was told a call will be placed to resolve the Wi-Fi issue. After waiting about 30mins I needed signal to do my job and needed to move hotels due to lack of phone service inside the building or WiFi (Note: 1ft outside the exit door and 5G is available. I believe the issue is the building not a tower issue. But that's opinion).||Apon attempting to check out I was in front of Lisa explaining I needed to work and was told a refund for the room would not be given. Manager Mya Soto was called over and did not confirm a refund would not be given and just offered 5000 points to resolve the issue for the inconvenience. I didn't except and returned my key cards. I drove to another Hotel 8mins away.||When working with my companies Amex and attempting to rebook a hotel down the steet, a call was placed to the Long Beach Courtyard where Manager Mya Soto refused the refund. I drove back to the hotel with Amex on the line and met with Manager Mya in person and I was advised then even though I was not satisfied and still having issues connecting to the Wi-Fi that a refund would not be given and the same offer for 5000 points was given instead of a refund. I wasted nearly two hours of my day at this point.||So, to my complaint. Forcing a customer to stay in a room that does not live up to basic expectations is not right. The hotel was clearly having issues and I needed to work. Additionally, Lisa's overall customer approach borderlines on condescending which did not help the situation. Manager Mya was polite and calm, but even after the clear issues were explained again, a refund was refused and no attempt was made on finding a resolution that helped me (such as switching rooms). I missed several work calls due to this situation. I also only received 2000 points, not the 5000 promised.||I have been a member with Marriott for 5+ years and have stayed with at numerous Marriott hotels and have never felt so insignificant or dismissed.||I have had to advise my companies national travel department to not allow other employees stay at the Courtyard in Long Beach due to the buildings issue of blocking...

I've used this hotel since it's opening. It's conveniently located to all the things I'm in Long Beach to see, and the people I visit. Now that the "Exchange" area has opened, the close proximity to shopping and food is fantastic, but unfortunately, it means lots of people, cars, and crowded parking lots. I'll take it though. Being able to park the car and walk from the hotel is a nice change from my daily life of needing to drive everywhere. The only complaint I have is the same one I have for nearly every hotel - the blocking of the Internet once you're inside the building, and in some cases, sitting outside but within the hotel 'boundaries' in patio, pool, and smoking areas. I know, I have the option of 'logging in' through the portal, and it's all safe. Yeah, okay, sure. Just like all my credit card and travel data was safe too, until it wasn't. Can't you keep your hands off all the stuff I have in my phone and just let me use my data to check my email while sitting in the nice comfy hotel bed? It would be nice too if the rooms could be quieter. My last stay wasn't a quiet one, the noise coming from inside the walls, water, buzzing sounds. Maybe it was the location of the room, but it wasn't quiet, and it wasn't because it was loud outside. I'll stay here again, no problem. I'll just bring earplugs. Having the cafe in the lobby is so convenient and the staff is always awesome. Even when the problem is me, like making a reservation at a different hotel thinking it was this hotel, they fix it fast, no problem. OH - and if you're in the mood, you must eat at the Habit. I think it's my most favorite...